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Bob Stallings Hyundai - Service Center
Dallas, TX
177 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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177 Reviews of Bob Stallings Hyundai - Service Center
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November 12, 2019
Customer service manager and general manager are rude! I complained about a questionable charge and they then refused to repair my car. Were more concerned with Ratings than customer service. Customer se I complained about a questionable charge and they then refused to repair my car. Were more concerned with Ratings than customer service. Customer service manager is shady and more concerned with ratings than customer service. This is a black eye on the reputation of the dealer and the brand. Never again!! More
by JonW
Employees Worked With
Jim (claimed to be CS manager and someone how claimed to be General manager but does not match names googled for those positions
April 26, 2018
Poor and horrible service stay away from this dealership. Horrible experience. Took my Hyundai Sonata for them to fix my radio which was not working right in November 2017. Min stay away from this dealership. Horrible experience. Took my Hyundai Sonata for them to fix my radio which was not working right in November 2017. Mind you at that time my car and radio was under warranty. Was told they will have to reorder the radio and will call once it is in. Kept calling and was told it was not in yet. Finally was told in March 2018 that they had ordered the wrong radio and had to be sent back. They asked me to come in so they can get the right radio ordered. Went in on Thursday and was told the technicians were off work so should come the next day. Went back the very next day only to be told that the radio is no longer under warranty and will have to pay for it to be replaced. The customer service was poor all around and no one was willingly to step up and at we messed up and we gonna make this right. Will never buy a car or service from this place again More
by Donpublic
Employees Worked With
Davis and some other lady
April 12, 2018
New Car Purchase I came to the dealership to get an oil change and tires rotation and ended up buying a new car. Staff very friendly and helpful. Very satisfied with I came to the dealership to get an oil change and tires rotation and ended up buying a new car. Staff very friendly and helpful. Very satisfied with my purchase. 👌👌 More
by Maud1925
Employees Worked With
Other Employees :
Not sure what the finance man was but very nice , Jazmin Ayala, Ward Jones, Julian Salazar
January 11, 2018
Jazmin Rocks! I just want to take a moment to acknowledge Jazmin and her stellar customer service. I spent the better part of two hours being given the runaround b I just want to take a moment to acknowledge Jazmin and her stellar customer service. I spent the better part of two hours being given the runaround by Hyundai’s Blue Link customer service team. They told me I could only enroll online. After the online enrollment was unsuccessful, it gave a message that I had to go to the local dealer to enroll. After being on the phone with dealership for 15 minutes, I was told I had to go back the Blue Link’s customer service. I called them back and was told I had go back to the dealer to have the VIN cleared. I called the dealer back and was transferred to the same gentleman I’d just spoken to, who transferred me to Jazmin. By this time, I was extremely frustrated and discouraged in getting the service. Jazmin was able to turn my frustration completely around! Jazmin was able to get my service activated and had me on my way in less than 5 minutes. The Bob Stallings dealership has to know that they have an employee that delivered flawless customer service in Jazmin. She truly showed herself to be THE WORLD’S BEST IN CUSTOMER SERVICE!! Thank you, Jazmin! More
by Chris2011
Employees Worked With
Jazmin Ayala
August 26, 2017
Poor service department I'd urge anyone thinking of doing business with these guys to use extreme caution. After a run in with a pole of my carport I was in need of a new dr I'd urge anyone thinking of doing business with these guys to use extreme caution. After a run in with a pole of my carport I was in need of a new driver side side mirror. I usually get my car serviced at freeman hyundai, but have gotten a little frustrated saying no to them repeatedly on all their upsells they continually push. I call up bob stallings and get transferred multiple times to multiple people to voice mails and hung up on. On my third call I finally get in touch with someone that seems to have any clue what they are talking about. I get quoted south of 400 for parts, labor, and paint for the mirror. I agree. This is a Monday. Guy says the mirror will be in wed and will be painted by Thursday. Come Friday, I still haven't received a call. I call them, after multiple transfers some guy tells me the mirror is already and I make an appointment. I get there Tuesday, wait around for over 2 hours and then get told they never painted the mirror, but they did wash my car for me(big fricking deal). Pissed off, I go home. I come back the following Saturday, spend an hour there and they finally finish the work. They bill me over 450 for the entirety. In my experience, when a business messes us they usually offer discounts as opposed to raising prices. All this hassle,waste of time and money for a silly little side mirror. I can't imagine doing business with these guys for major car work or for buying a new car. I will not be coming back. More
by Peeved customer
Employees Worked With
Service department
April 17, 2017
Felt right at home. As a woman, I am sometimes intimidated (and with good cause) when I have to visit car dealerships, etc. The entire staff was very friendly and it was As a woman, I am sometimes intimidated (and with good cause) when I have to visit car dealerships, etc. The entire staff was very friendly and it was genuine. Each person that I encountered spoke and offered assistance. The service staff was courteous, helpful and patient. This will definitely be my service center for the life of this car and when I am ready to make another purchase, I will stop here. More
by TinaPhD
Employees Worked With
Ryan
July 26, 2016
NO spare tire. I bought my 2016 Accent on April 23rd. Last week my warning light came on for low tire pressure. I called the service dept and was told i could come I bought my 2016 Accent on April 23rd. Last week my warning light came on for low tire pressure. I called the service dept and was told i could come in now. To my surprise i had a nail in my tire. I told the service tech to patch the tire and exchange it with the spare.. 5 minutes later I was told that I did not have a spare tire. When I asked why, because I just bought the car last april I was told that the 2016 Accent does not come with a spare. I was dumbfounded. I would not have bought a car without a spare. The service guy said that is why you have Roadside Assistance. I am very upset about this.. This is the 5th new car I have bought and all the others came with a new spare. I am very disappointed in Bob Stallings Hyundai. I have learned not to assume and to look for a spare tire when I buy my next car. Sharon Parker More
by Sharon L Parker
Employees Worked With
Other Employees :
Salesman was Amazing Grace (Gary), Kenneth White
April 09, 2016
Exceptional Service With a Smile!! Honestly, this was one the best Service Departments I have ever encountered. Not only did I pay attention to the way I was treated but I notice how t Honestly, this was one the best Service Departments I have ever encountered. Not only did I pay attention to the way I was treated but I notice how the customers around me were treated. The staff treated me and the other customers like welcomed customer that they were eager to assist. Service Department Specialist John provided exceptional service. He was very informative and showed me proof that services I previous requested and thought were performed by another Hyundai Dealership were not taken care of at all. My visit today was only for an oil change: however, after see how dirty both of my filters were, I also opted to take care of the other services. John was also very courteous and services were taken care in a timely manner. More
by T Reese
Employees Worked With
Service Department John #2781
March 28, 2016
OUTSTANDING EMPLOYEE JEFF GUNTER I WANTED TO TAKE IT UPON MYSELF TO LET YOU KNOW ABOUT A OUTSTANDIND EMPLOYEE BY THE NAME OF JEFF GUNTER. MY HUSBAND AND I HAD A BIG PROBLEM WITH OUR I WANTED TO TAKE IT UPON MYSELF TO LET YOU KNOW ABOUT A OUTSTANDIND EMPLOYEE BY THE NAME OF JEFF GUNTER. MY HUSBAND AND I HAD A BIG PROBLEM WITH OUR 2013 SONTA. WE WERE TOLD TO TALK TO JEFF GUNTER. AFTER WE EXPLAINED EVERYTHING TO HIM , HE TOOK INTO CONSIDERATION EVERYTHING WE SAID. HE THEN WENT TO SPEAK TO THE MECHANIC ABOUT OUR SITUATION. AFTER HEARING IT ALL, HE TOLD US THAT HE WAS WILLING TO HELP. WE ARE VERY HAPPY AND GRATEFUL FOR WHAT JEFF GUNTER DID FOR US. JEFF WENT ABOVE AND BEYOUND THE CALL OF DUTY, WE WANT TO LET MR. BOB STALLINGS TO KNOW WHAT TYPE OF PERSON HE HAS ON HIS TEAM! THANK YOU AGAIN JEFF GUNTER, WE WILL ALWAYS BE GRATEFUL! MR.& MRS. EDWIN SMITH ( LOYAL CUSTOMERS FOR LIFE) ! More
by MR. E Smith
Employees Worked With
JEFF GUNTER
February 12, 2016
Bob Stalling Hyundai has STOLE My car!! Please read I purchase a 2011 Hyundai Sonata on 2-5-16 through Lone Star Online. . I found paperwork inside the car stating that the vehicle was purchased at I purchase a 2011 Hyundai Sonata on 2-5-16 through Lone Star Online. . I found paperwork inside the car stating that the vehicle was purchased at Bob Stalling Hyundai so I called them and asked them about the warranty left on the car. They ask me for the vin and said bring the car in and we can extend the warranty. So I took the car to the dealership on February 9th around 4:30 pm. I get there and they began asking me a lot of questions, how long have you had the car? Where did you buy the car? I began to wonder why they were asking so many questions. So they asked me for my keys and said they had to look at the car to determine if the warranty was still good. So I gave them the keys. They told me they were going to pull my car into the garage. Ten minutes the still car was not in the garage so I asked someone where is my car? No one wanted to answer me. So I go to Marcus Williams the General Manager and I ask where is my car? And he tells me your car is OK we just need some information. Can we please have your license for the warranty. And he began coping down all the information from my license. Then he tells me this car is stolen and you’re not getting it back the police are on their way. I said sir I have a paid receipt. I also have a clear title from the DMV. So he goes on to tell me the car was sold to a gentleman. His finances supposedly didn't clear. The dealership did not report the car stolen to the police they just filed a claim with their insurance company. While in possession of the car it's towed for being parked illegally. The tow company contacted the registered and legal owner of the car. They follow Texas laws by contacting the registered owner twice with certified mail but no one returned any of their mail. The dealership failed it's legal obligation to place a lien or title hold on the car. They said they just put a bounty hunter out looking for the car… Really?? Wow The car was never claimed for 3 months. The car became the legal property of the impound due to legal duties and fees. Now having the legal right they sold the car through Lone Star auctioneers a license company. That’s how I purchase the car. With all the legal documents I went to the DMV. The supervisor looked over all the paper work performed a title search. The search revealed clear title, no holds from dealership. The title was issued in my name. When the police got to the dealership they told me that it is a civil case and they can't do anything about it so they allowed the dealership to steal my car of which I possess legal ownership of and was able to show. They like a con artist deceived me out of my keys, by saying they were going to do a warranty check. So the law enforcement being of no help, but providing a report leaving me to find a way home The next day I go back up there with the title in my hand and all the paperwork showing that I own that car. Demanding for my car back. But they would not release the car. They fail to follow the proper steps to show ownership. They never even put a lien on the car or reported it stolen. Bob Stalling Hyundai with deceptive intent stole my car. Now I don't have a car . I had to take days off work to try to fight them to get my car back . I had to rent a car to get back and forth . They have no right to hold my car. ALSO I HAVE ALL THE DOCUMENT FROM THE TOW COMPANY AND AUCTION SHOWING EVERYONE ON THE TITLE WAS NOTIFY. STILL WONT RELEASE THE CAR.. More
by Mistermoore21
