Bob Stallings Hyundai - Service Center

My wife had her engine repaired and they put the serpentine belt on incorrectly and now it is about to tear. When we called them to let them know, their response was it will be a $150 diagnostic fee serpentine belt on incorrectly and now it is about to tear. When we called them to let them know, their response was it will be a $150 diagnostic fee and that it was not their fault. They refuse to take responsibility for their inadequate service. They also did not put the bumper panel on correctly and they day after she got it it fell off and tore adding more damage to the vehicle. They are not an honest service repair shop and I suggest not to use them. More

Yes, starting with Will and the entire staff. Mr Will is an exceptional professional attending to my auto needs and as a person in customer care and attention. He has a rare ability to communic Mr Will is an exceptional professional attending to my auto needs and as a person in customer care and attention. He has a rare ability to communicate and make the customer feel comfortable and the feeling of someone caring for your needs. The same applies to all others that took part in returning my car after completion. ***** More

Thank you very much. For serving my Hyundai Elantra SE. on November Thursday 10 th For serving my Hyundai Elantra SE. on November Thursday 10 th More

The service was great and fast. Everyone was nice and work together. Thanks to everyone. Everyone was nice and work together. Thanks to everyone. More

Efficient friendly and prompt. Keeping the customer abreast of all services. They are all knowledgeable Keeping the customer abreast of all services. They are all knowledgeable More

Incredible experience. Courteous and timely service. Will visit again. I would recommend to my friends Courteous and timely service. Will visit again. I would recommend to my friends More

Yes to who my concern I was very please with service everyone was helpful thanks everyone was helpful thanks More

Customers and employees regret being part of the chaotic mess created by new ownership and leadership. What I was told would be an hour visit to fix a broken trunk latch, turned into a 4 hour worse by the m mess created by new ownership and leadership. What I was told would be an hour visit to fix a broken trunk latch, turned into a 4 hour worse by the minute adventure. Upon arrival, the dealership looked to be out of business. Doors were locked, lights out and furniture removed. There were no signs explaining the situation, but eventually an employee told me where the temporary service tent was. It was chaos upon arrival as I saw customers directing traffic trying to get out of the poorly designed dead end service lanes. When I went inside the service area I realized the customers were outside because there were no chairs, coffee or marked bathrooms inside. A crew did start moving things in shortly after I arrived. After I finally got checked in, my car was out of the shop, washed and ready to go in about an hour and a half, so I thought. I was told that they fixed the recall issue but that the trunk still wouldn't open because there was another broken part not covered by recall. The entire point of my visit was to repair the trunk. I still can't understand why I wasn't offered the repair while it was still in the shop. They wouldn't even quote the work until I argued. I was finally given a price and was told ready in an hour. Over 2 hours later it was done. They diagnosed it wrong and had to replace a different part. Bright side... it was $10 cheaper. I walked around during the 4 hours I waited and saw numerous potential customers drive around and leave confused. A few asked me where to go. I gave them directions but suggested they leave instead. This was a horrific visit beginning to end. Experiences like these could be avoided if leadership chose to plan and organize their team. The techs, reps and advisors are probably trying, but without a plan and guidance, have no chance of success. Like one employee said to me "at least you get to go home" Find another dealership. More

The worst experience I have had at a dealership! !! NO communication whatsoever.. waited in waiting room for an hour and a half and no word from service writer! Finally I approached her and she said !! NO communication whatsoever.. waited in waiting room for an hour and a half and no word from service writer! Finally I approached her and she said they had a break job come in …. I would have been perfectly fine with that but as I stated NO communication !!! I asked could they just bring my car up so I could leave she said they working on it next thing I know here comes my car , Nothing done!!! all I came in for was to get key fob programmed they told my wife the day prior it would be approximately 20 min to take care of!! I will never set foot back in this dealership .. POORLY ran dealership.. Even walked thru showroom and outside to look at new cars and there again NO ONE even acknowledged we were even there… More