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Clay Cooley Hyundai of Dallas
Dallas, TX
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765 Reviews of Clay Cooley Hyundai of Dallas
Excellent Customer Service My husband and I spent a few days shopping for a preowned hyundai sonata. After visiting several dealerships we ended up coming back to Bob Stallings My husband and I spent a few days shopping for a preowned hyundai sonata. After visiting several dealerships we ended up coming back to Bob Stallings Hyundai to make our purchase. We had exemplary customer service. Our salesman, Julian, was great to work with and was patient enough to answer every possible question my husband had (and there were many!). He showed my husband the ways that you can determine if a car has had any accident damage in the past (even if the car fax might indicate otherwise). We went on a couple of test drives, and after the purchase he took the time to pair my phone to the car. Everyone on the staff was very friendly and helpful. Overall our buying experience was one that ended with complete satisfaction and I'm extremely pleased with my new preowned 2014 Sonata! I'm sure we'll be back for any future car purchases! More
Buying a new car was our experience, it's been a long time! Thanks to each and one of y'all so much for helping us out to get a car. We are so excited and we are enjoying it! Thanks to each and one of y'all so much for helping us out to get a car. We are so excited and we are enjoying it! More
First 2015 Sonata on the lot My wife and I purchased a 2012 Ford Focus in July after wrecking our Caravan the day after the 4th of July. It was a very stressful time for us having My wife and I purchased a 2012 Ford Focus in July after wrecking our Caravan the day after the 4th of July. It was a very stressful time for us having to scramble into another vehicle so quickly. They worked a wonderful deal for us and with poor credit were able to get us financed with a good rating. We were so happy as we were leaving I mentioned I would be back soon to buy a Hyundai Sonata. Yesterday the 20th of September I drove off the lot with the first 2015 Hyundai Sonata. They were just delivered this past week at the dealer and I got the first purchase. I am beyond happy with the way I was treated by the Dealership. They worked a fair price and the rate I got was 9.3% with poor credit. I did have to put down allot to get it but I was prepared to do it. I was not leaving without my car, period! I have been picturing myself driving this vehicle in my mind for sometime. I met Bob Stallings himself at the dealer and was so very impressed as to how CARING and HONEST he is. His staff try so very hard to make you feel comfortable relaxed and informed. It was quite amusing when I told them of my down payment amount Billy Gibson my salesman ran all over the dealership like the UBS guy from MADD TV. the GM Marcus was able to help me get the Sonata that fit me best and Billy showed me all the features that the car had and was so helpful the first time is the main reason I came back and will refer anyone looking for a car. Sure there are other Hyundai dealers out there in the metroplex but why would you want to go somewhere else for such a premium product. How many Thank you's I just can not say to all of you there at Bob Stallings Hyundai. This is my very first new car since I have been driving and I know without a doubt it was worth it. More
Amazing care for customers I needed an affordable used car for graduate school. I looked down in Austin, while my mom looked around in Dallas. She contacted LaTasha at Bob Stall I needed an affordable used car for graduate school. I looked down in Austin, while my mom looked around in Dallas. She contacted LaTasha at Bob Stallings Hyundai. Much later, when a nice 2007 Accord came in, Tasha immediately emailed my mom. I drove up the next day and purchased the car, which was marked down at a great value. Bob and Tasha treated me and my mother with the greatest respect and provided amazing customer service. I would definitely recommend them to anybody looking for a car, new or used. More
What a Blessing This is my second new car purchase at Hyundai. Awesome customer service from start to finish. Julian Salazar was professional and yet easy to talk to This is my second new car purchase at Hyundai. Awesome customer service from start to finish. Julian Salazar was professional and yet easy to talk to. He has my uttermost respect and I had a blast purchasing my new Hyundai Sonata. I met Mr Bob Stalling, wow what a nice person he is the only owner I know in the car business that came out and greeted his customer, what a personality. Hyundai is here to stay. Thanks to everyone who made this happen. Thank you Mr Grace awesome job. More
A Pleasant Car Buying Experience I had been to 5 different Dealerships looking for an SUV with #rd Row. Although there was only two on the lot that fir my description...The Staff was I had been to 5 different Dealerships looking for an SUV with #rd Row. Although there was only two on the lot that fir my description...The Staff was really Great. First I was greeted by Internet Manger Emily Sides. She asked if I needed any assistance and then made sure that I was introduced to Roger. He listened carefully to what I asked to look at and was very patient with me as I looked at every car on the lot. There was then another young lady Jazmin that assisted me. She was also very Good. She, Roger, Emily, and Kirby all were instrumental in me Driving home in my Pre-Owned Yukon SLT. When I was ready to walk away, Roger caught me in the Parking lot and resold the Value of the Vehicle, and the Offer I had made. All in All I was pleased with the Staff. Now give me at least a week to Reflect on the Vehicle I purchased. Honorable Mention to Luis Arteaga . who had to do the Dirty work at closing time and stay late doing my Paperwork. The Surprise was when I left everyone else was still outside to wave as i drove away in the Rain. Thanks Guys! More
Awesome 3rd new car at this dealership!!!! This dealership just keeps getting better. I purchased my third Hyundai back in the middle of May. Julien has taken care of me ever since. And everyo This dealership just keeps getting better. I purchased my third Hyundai back in the middle of May. Julien has taken care of me ever since. And everyone else is just as customer service oriented as he is! it is always a pleasant day to go by the Bob Stallings dealership and get to be taken care of in such a kind and professional matter. Good value , wonderful service. I will be back again for my next purchase! More
Defending Fraud I might have been one of these other people, posting good stuff on this dealership. Unfortunately, one of my few experiences with the people here has I might have been one of these other people, posting good stuff on this dealership. Unfortunately, one of my few experiences with the people here has turned sour very quickly. You see, I had previously purchased a vehicle with the dealership when it was known as "South Dallas Hyundai," under ownership of Nicholas Parks. It was a very bad experience. This guy absolutely cheated me! He sold me a "certified" vehicle that fell apart in a multitude of ways just after getting it off of the lot. I have tried to work with the guy to get the vehicle up to spec. He sent me a letter to “cease and desist.” I have since requested compensation for my time and other damages, but my request has been totally ignored, and now I am forced to sue. So I called the new management a few months ago and asked for my "file" - any documents pertaining to my vehicle. I was told that I would have to drive the hour or so to pick them up personally - there was no other way that these would be sent to me. Well, now it's been a few months, and I have to start moving. I called again last week to check again if there would be another way to verify my identity and process my request for those documents. I spoke once with General Manager Marcus, who had an attitude from the moment he picked up the phone. It has only been xxxx and headache since that moment. This new owner and management - to my great surprise - have chosen to align themselves with fraudster Nicholas Parks! Marcus promised to look into my request and call back. He never did. He has repeatedly ignored my calls and requests with the front desk for call back. I finally had to turn to corporate, Regional Consumer Affairs Manager Erik Saban. He was kind enough to call the dealership and request those documents on my behalf. I received a call this morning from some young lady at Bob Stallings Auto Group. She turned out to be a witch in the end. I cannot remember her name - I believe it was something like Lindsey Stuart. Unfortunately, when I tried to call back just to get her name for this review, she told started ranting about all kinds of legal and criminal repercussions if I EVER called her again. And this kind of comment has defined our communication. Ms. Stuart told me this morning that the dealership would not be providing any documents on my car. She said that they did not want to get involved in my dispute with previous owner Nicholas Parks. The truth is that they appear to be in cahoots with the fraudster, defending him even now. The second call that I made to Ms. Stuart - the same one in which she threatened all kinds of repercussions should I ever call her again - she also made other threats. I had already mentioned to Ms. Stuart that I would be writing reviews on their behavior in this incident. This time Ms. Stuart threatened that her lawyer would be calling me if I wrote any reviews. SHE IS TRYING TO SCARE ME INTO NOT INFORMING MY FELLOW PUBLIC OF THEIR FRAUDULENT BEHAVIOR! I told Ms. Stuart that she was missing one key element to defamation and libel claims - falsity! But everything that I am writing is TRUE! Anti-SLAAP laws were created for exactly this kind of behavior, wanton threats by big-money companies against little guys who try to warn fellow consumers! I cannot believe it. Nicholas Parks was a scammer. He cheated me badly. Never did I imagine that this new dealership would consist of the same kind of low-lifes. You readers can make your own decisions and shop where you want. I would avoid this one as if your life depended on it - because it does! These people are threatening me and trying to rob from me my Constitutional rights to free speech, all to protect their “good” names. Unfortunately, I would not be overly surprised if they follow through on their heinous threats. By the way, Erik Saban has stopped taking my calls. The regional office has been great throughout this process, but I can see the growing taint of this loathsome dealership in South Dallas. Like I said, I am not positive on the name, but I know that this lady called me from (469) 774-7330, if anyone wishes to investigate these allegations. More
Great Experience, Ennis,TX After two weeks of purchasing my vehicle, I write this review. Had to make sure it was not the excitement of a new vehicle, that led me to write a goo After two weeks of purchasing my vehicle, I write this review. Had to make sure it was not the excitement of a new vehicle, that led me to write a good review. I will tell you, from the time I met LaTasha, to the time, I met Kirby, & last but not least, Ward at the final signing, it was an awesome experience!!! There was no pressure, this team knew what I wanted, knew that I would settle for less, but yet did not let that happen. They provided options to let me drive away with the car I picked online, of course I had to do my part as well. This particular team mentioned above, was very proffessional, reassurring, & answered all of my questions. I would recommend & challenge anyone to share my experience!!!!! Thank you, LaTasha, Kirby, Ward, & Mr.Stallings, for a great experience!!! Sincerely, David. More
New car purchase review Very persuasive and knowledgable and attentive Nice person took interest in my situation and worked miracle. He was very efficient and the finance d Very persuasive and knowledgable and attentive Nice person took interest in my situation and worked miracle. He was very efficient and the finance dept worked well and I am very pleased with my purchase More