Clay Cooley Hyundai of Dallas

Excellent My salesperson (Ken Park) was very helpful. He was eager to help and was professional at all times. I am very satisfied with my purchase. My salesperson (Ken Park) was very helpful. He was eager to help and was professional at all times. I am very satisfied with my purchase. More

Mediocre to Poor Experience I found a great deal on a slightly used Elantra and contacted Bob Stallings to arrange a time to come check the vehicle out. Everything went fine, a s I found a great deal on a slightly used Elantra and contacted Bob Stallings to arrange a time to come check the vehicle out. Everything went fine, a sales person named Carrenado contacted me, and a manager contacted me (I believe his name was Gary Lindy). In the process of emailing them both, they offered to drop the price a few hundred dollars on the car. I came in to see the car, wound up liking it and buying it, though in the process of filling out the paperwork Carrenado had to re-print several documents as he presented the wrong ones (his words). As I was test driving this particular car, I noticed the fuel was low and asked if they would include a full tank of gas if I purchased the car. Carrenado told me the tank would be "topped off". When I had questions about how the warranty would work with a certified pre-owned vehicle, Carrenado kept stating the 10 year/100,000 mile warranty would begin at the point at which I buy this car. My boyfriend and I asked him for something in writing which backed up what he was telling us, as the only warranty documentation we could find stated the 10yr/100k mile started at "0" on the odometer. Carrenado continuously stated he was unable to provide any documentation, but kept repeating himself that the 10yr/100k mile would begin at the point I purchased the car. He even demonstrated by pointing out the current mileage of the car on an invoice, and telling me to add 100,000 miles to the mileage listed on the invoice because that's how long my warranty would be good for. At this point I was getting skeptical and stepped outside to discuss things with my boyfriend. I also reached out to a Hyundai salesperson I'd worked with at another dealership, and that other salesperson told me the information Carrenado was giving me was 100% false. When my boyfriend and I stepped back inside, the manager I'd emailed with previously came over and told us the 10yr/100k mile warranty started at "0" miles on the odometer. This means Carrenado was either mistaken, or was deliberately lying, neither of which was reassuring, and he never apologized for providing incorrect information. The rest of the process went decently well, until I got the car. The tank was not full, it was close and we're talking maybe a $3 difference between how high the dealership had filled the tank, but I should not have been told I would be given a full tank of gas if they had no intention of actually filling it. Also, the detailing work was done very sloppily. There was film and cleaning chemical residue left all over the interior of the car, they obviously were in a rush when they cleaned the interior. The second business day after purchasing the car, I emailed Carrenado to ask if they had received the check for the car from the bank. No response. Several days later, I emailed the manager Mr. Gary and asked him the same question regarding the check. Again, no reply. It's now been several weeks and I've yet to receive any documentation regarding the title or my registration, so I called the dealership on Wednesday and spoke to the receptionist. She transferred me to the woman who handles titles at Bob Stallings, and I left her a message. I just called back again today (Friday) and left another message for the same woman. All in all, this was a mediocre experience at best. People at the dealership are consistently friendly, though on several occasions the information I've been provided was either erroneous or intentionally misleading. The warranty "confusion", the gasoline not being full, and the lack of communication from the dealership have all soured the experience for me. I've also noticed the car is now idling rough at times, so rough a very noticeable vibration can be felt through the pedals and through the steering wheel. I've already dropped the car off at a local Hyundai dealership to have it serviced, and was told the engine mounts would need to be replaced. Something like that should have been found and addressed during the certification process. Ultimately, the experience was so so. I got a great deal on the car itself, and the staff at this dealership is friendly. The information I got was not always correct, not every promise was kept, and communication after I purchased the car has been completely non-existent. More

it was good time it was good experience. everyone is efficiency. the price was fair enough. However my concern about this dealership is after purchase. i cant not cont it was good experience. everyone is efficiency. the price was fair enough. However my concern about this dealership is after purchase. i cant not contact to salesperson after purchase. More

Excellent Service all around Jose Diaz is the best car salesman ever!!! he was genuinely kind and supportive. when I first began my car search after my car was totaled in an accid Jose Diaz is the best car salesman ever!!! he was genuinely kind and supportive. when I first began my car search after my car was totaled in an accident I came here and met Jose. during the process o lost my mother so I couldn't continue. Jose was understanding and told me whenever I was ready they would be here. what touched my heart was that Jose actually called me to give me his condolences and to see how I was doing not to sale me a car. that was very kind so when I was ready I came right back to him and him and his entire team did everything they possibly could to get me into a car because I do not have the beat of credit and they went above and beyond what you would expect from dealers who are dealing with someone with less than perfect credit. I truly appreciate them and will send everybody o know here and I know I will be coming back to them for years to come. Luis was awesome and rolled out the red carpet also. did I mention I wasn't in there all day either. thank you so much Jose and Luis More

Best Car Purchasing Experience Yet! I have purchased several vehicles from dealerships around the metroplex, and this was by far the most efficient and pleasant buying experience that I I have purchased several vehicles from dealerships around the metroplex, and this was by far the most efficient and pleasant buying experience that I have had. I reached out to every Hyundai dealership within 50 miles of me via email asking for the best deal that they could offer me on a Hyundai Sonata Hybrid, and working with Thomas Weir at Bob Stallings Hyundai was by far the best choice! Not only did he give me his absolute best price immediately, but he was also willing and able to answer every question that I had very quickly and easily via email so that I could make my purchase within 24 hours as I desired without having to drive all over the place. The car itself was also more than $1,500 less expensive than anyone else could offer it to me and no one was able to match their price! All of the communication prior to my trip to pick up the car took less than 30 minutes to an hour including all of the emails and calls. The next day, I drove to Bob Stallings Hyundai and met Thomas. He showed me the car and walked me through the initial financing steps. At one point when he was given the lender options and interest rates, he turned around halfway down the hall and walked back. When I asked him what happened, he showed me what they had given him and then gave me what he went to get when he went back. It was difference of 2% on my loan without me having to get involved at all. The next step was meeting with Miguel Rodriguez, their finance manager to finalize the paperwork. Miguel walked me through the warranty options, and since I drive an ungodly number of miles every year I selected the warranty and extended warranty. He was very honest and straightforward about what all of Hyundai's options were and how all of the warranties worked. I truly appreciated his approach and clear, open communication. When I finished with Miguel, Thomas was waiting for me with my car. I was driving a rental, and even though he had an appointment soon, he was even willing to drive my car to the Enterprise location that was nearby, topping off the tank along the way while I returned my rental. Before leaving the dealership though, Bob Stallings came out to introduce himself and ask me how everything went. I expressed by sincere appreciation for how smoothly everything went from the email price discussions with Thomas to my interactions with his fantastic finance manager. Much to my surprise, he then told Thomas to email me in writing that they are giving me my first full year of service for free! I had already received 4 free oil changes in the purchase, but this was beyond icing on the cake. The entire process took less than 2 hours all said and done. This review is a bit overdue since I bought my car at the end of February in 2014, but I can honestly say that from the moment that I began working with Bob Stallings Hyundai to today, I have not had even a moment of buyer's remorse. I love my car, and I loved every aspect of the buying experience. I have sent everyone who has mentioned needing a car to their dealership and even had one of my coworkers buy a Sonata from them as well even though she lives on the other side of town. I personally was more than willing to drive the 45 minutes it took me to get there and would highly recommend them to anyone looking to buy a car online or in person. I may even head down there to help someone who is looking for a Tucson later today! -Kurt S. More

Beautiful New Dealership Well let me tell you that when they say what ever it takes to make you happy, they mean it. I have bought a lot of cars in my past, but this was by f Well let me tell you that when they say what ever it takes to make you happy, they mean it. I have bought a lot of cars in my past, but this was by far the best experience. From now on we will only drive Hyundai's from Bob Stallings. When you feel welcome and everyone is friendly and seem to mean it and you know they are not just snowing you, you feel comfortable. Little did we know the new Azera was such a great automobile. When we changed insurance the agent told us the cost would be less due to all the safety features and we traded up 2 year newer. I have bought cars all over DFW and none made us feel more welcome than this team of people. If you go into the big dealerships, you get lost. They make you feel like family at Bob Stallings Hyundai. More

SLICK TOTE THE NOTE SALESMAN AND MOST HORRIBLE EXPERIENCE LUCKILY I UNDERSTAND THE CONTRACT(NOT) BECAUSE NOONE CARED TO EXPLAIN IT TO ME, I WAS LIED TO FROM THE TIME I HIT THE DOOR UNTIL I LEFT THE PRICES CHA LUCKILY I UNDERSTAND THE CONTRACT(NOT) BECAUSE NOONE CARED TO EXPLAIN IT TO ME, I WAS LIED TO FROM THE TIME I HIT THE DOOR UNTIL I LEFT THE PRICES CHANGED FROM THE MOMENT I SAW IT ONLINE UNTIL SIGNED THE PAPERWORK I WAS TOLD BY YOUR LYING FINANCE MANAGER THAT I OWED $19,000+ AND REALLY OWED $32,000+ ALSO THAT ALL THE INCENTIVES WERE INCLUDED CHARGED FOR THING I DIDN'T NEED AND WASN'T TOLD WHAT THEY WERE FOR, I WAS LIED TO ABOUT MY MONTHLY PAYMENT WHICH I WAS TOLD BY A GARY GRACE WHICH OBVIOUSLY ISN'T A GOOD ENOUGH SALESMAN TO EVEN BE LISTED UNDER YOUR EMPLOYEES WORKED WITH LIST. THIS PROCESS WAS A TOTAL SCAM AND I FEEL I WAS xxxxED FROM THE TIME I CALLED THIS COMPANY. DON'T THINK I'LL KEEP THE CAR LONG... More

Amazing Dealership and Oustanding Service Bob Stalling's Hyundai still proving they are number 1 in providing Excellence in the customer service experience. I had a chance to visit the new fa Bob Stalling's Hyundai still proving they are number 1 in providing Excellence in the customer service experience. I had a chance to visit the new facility today and it is very impressive and the staff still continues to shine with friendly and professional service. More

An AMAZING car buying experience! I have been searching for a new car since Sept of 2014. I have gone to lots of dealerships and worked with lots of different sales people. It has been I have been searching for a new car since Sept of 2014. I have gone to lots of dealerships and worked with lots of different sales people. It has been so disappointing to me to see the lack of honesty that most dealerships have. I was almost about to give up on buying a new car and just continue driving my old one because it was getting so time consuming and very frustrating. Dealerships would tell me a price and when I got there it would be a different price because they added incentive in that they knew I did not qualify for or they would not have the car I called about etc.... Then I called Bob Stallings and I started working with Amy and she was absolutely amazing!! When I got there she had the car we had talked about on the phone and the price of the car was what we discussed. Then we went to the finance department and worked with Luis and he was amazing as well. He worked numbers out to were it was affordable for me and I even ended up being able to get a warranty. I will tell everyone I know about this dealership and what great customer service they have and most importantly their honest. In this day and age this is something very hard to find when your a customer trying to buy a car. So I would like to say a HUGE thank you to Amy, Luis, and Miguel for making my car buying experience at Bob Stallings an exciting and memorable one. Next time I'm ready for a new car I know exactly who I'm calling. Thank you so much Amy for all your hard work, I love my new Elantra!! More

Best buying experience ever!!! I worked with Amy Seibert in sales, Luis Arteaga and Miguel Rodrigues in financing. This has got to be the best team to work with. I would recommend a I worked with Amy Seibert in sales, Luis Arteaga and Miguel Rodrigues in financing. This has got to be the best team to work with. I would recommend anyone who may be in the market for a new vehicle to go see Amy. Amy was very helpful and knowledgeable. I wasn't sure if I would be able to get a new vehicle on my own as this is my first one in my name only, but the team at Bob Stallings really made it happen. Bob himself even came and spoke to my kids and I. This dealership will make you feel like part of the family from the moment you walk in the door. More