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Clay Cooley Ford - Service Center

Arlington, TX

4.2
1,942 Reviews

1,942 Reviews of Clay Cooley Ford - Service Center

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May 14, 2024

Very good customer service. Job was done well and in a timely manner. Would highly recommend More

by S.DICKSON127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

Joseph was great! He contacted me several times during the service on my truck and let me know issues that were found. He was very polite and courteous. Kudos to the t More

by KBALLARD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024

Very unhappy with the service I received. Work that should have taken two days maximum took almost a week. Communication was very poor whenever I tried to get an update. The cost for the work More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Burris
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

My salesperson was a young lady by the name of Evelyn Sixtos. She did a great job helping me get my new car! More

by A_FRIERSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Sixtos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Payne
May 07, 2024

I was not pleased with my recent visit to your facility. About 35 minutes of waiting for an oil change and tire rotation Mr. Ley appeared in the waiting room to inform me that I needed an air filter and ha More

by TONYD51_15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Ley
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024

Been trying to find ANYONE to help with my blue cruise upgrade, though I still couldn’t get the upgrade done (again) he did give a ford contact which might help! Blue cruise is the Most frustrating ford s More

by steve.bedison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

The customer service is excellent and my truck looked like new in time I am very satisfied More

by fjmc1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

They took good care of me, had a small incident but they were very professional and took care of the issue at no cost to me. More

by JESUSCAVAZOS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

I was told by the Salesman that the step rails for the truck would be between 700 and 800 to put on. I walked out of there paying way over 900 which I was not prepared for. Really do appreciate the miscom More

by Dunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

Simple access,people friendly timely,informative dependable,clean waiting area and refreshments,comfortable temperature in waiting More

by H.D.LEGG53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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