Clay Cooley Ford - Service Center

Don Davis had my car for two weeks for a two hour warranty repair and did not repair my vehicle. It is unreasonable to have someone's car for two weeks on a two hour repair and not repair the vehicle warranty repair and did not repair my vehicle. It is unreasonable to have someone's car for two weeks on a two hour repair and not repair the vehicle. My service writer did not return phone calls in a timely manor nor did she offer any solutions. I understand things happen but the people that represent your dealership should be empowered to create solutions that work for the dealership and customer. I offered to come get my car and they could call me when they were ready to make the repair and I was told that was not possible. When I called about the status of my vehicle after leaving it for two weeks I was told the technician was going on vacation so they were not sure when it would get fixed. Having a vehicle warranty only means something if you stand behind it otherwise its just a gimmick. I will be contacting Ford about my experience at this dealership. Mrs. Burns told me when I picked up my car she would contact me with a time to bring my car back, its been 5 business days and I still have not heard anything from anyone at Don Davis. More

Horrible service. Mark in services doesn’t follow through with his word. Makes promises he can’t keep. We’re all just a number to him. Mark in services doesn’t follow through with his word. Makes promises he can’t keep. We’re all just a number to him. More

excellent! Quick! I had a great experience at Don Davis. I normally go to West Way Ford, however, Don Davis is so much closer. I believe this wll be my new loca Quick! I had a great experience at Don Davis. I normally go to West Way Ford, however, Don Davis is so much closer. I believe this wll be my new location! More

Not a good experience. Had problems with my vehicle the next day . I wasn't happy Had problems with my vehicle the next day . I wasn't happy More

I bought a Lexus worth 35k. The horn not working. The handfreelink not working. I am so disappointed. I have to pay for that for 35k. What a bad choice I made. So disappoin The horn not working. The handfreelink not working. I am so disappointed. I have to pay for that for 35k. What a bad choice I made. So disappointed More

Ms Shannon is so kind and she explained me all about my issue. She is such a great person issue. She is such a great person More

Shannon and Don Davis Service Technicians work to resolve an issue I was having with my new truck. Thank you for the attention to details and following up to ensure customer satiesfaction. an issue I was having with my new truck. Thank you for the attention to details and following up to ensure customer satiesfaction. More

Great Dealership with quality employees. Very attentive to your. needs. M Mr. Pope and Tony really worked hard to resolve my AC problem. Very attentive to your. needs. M Mr. Pope and Tony really worked hard to resolve my AC problem. More

I went for an oil change. The lady who helped get me checked in was nice. I asked them to air up my tires. After about 10 minutes, I looked on my Ford app to see that the The lady who helped get me checked in was nice. I asked them to air up my tires. After about 10 minutes, I looked on my Ford app to see that the tire pressures were the exact same as when I took my car in. This isn’t the first time this has happened. A time before at this location, my cars fluids needed to be filled. I was told they had been, even I got home, I looked under the hood myself and multiple fluids had not been filled. Maybe it’s my fault for continuing to go here but I’d hope for other customers sake, the individuals responsible get it together. More

Took an ENTIRE MONTH, dropped off 8/08/2024 and was not finished until 9/03/2024, to do recall that was stated to take 3 hours to do. 3 hour job took almost 4 weeks to do…. This was a Fleet Vehicle that finished until 9/03/2024, to do recall that was stated to take 3 hours to do. 3 hour job took almost 4 weeks to do…. This was a Fleet Vehicle that was not able to be used for a month due to Negligence on Don David Ford’s part. More