2,055 Reviews of Clay Cooley Ford - Service Center
Talked with Nacho about getting spray in bed liner done. Explained to him I could drop off pickup anytime. He stated to drop it off at my convenience and give them one full day and it will be done. Delivere Explained to him I could drop off pickup anytime. He stated to drop it off at my convenience and give them one full day and it will be done. Delivered my pickup on Wednesday at 1pm and called back on Friday morning to retrieve my pickup. I noticed on my ford connect that the truck has never left the dealership. Nacho called me back and said it would be late that afternoon before they could be finished with it. I then noticed about thirty minutes later the truck had changed locations and nacho said truck would be ready at 3:30 pm . I arrived at 4 pm and truck was not there and still at spray bed location. We waited until 5:45 pm before my truck was returned. I also told Nacho I had 2 recalls and he said he would get them checked out. At time I got ready to leave at nearly 6 pm he stated that they didn’t have time to check on the recalls and to reschedule at a later date. I live in Wylie Texas and it’s not convenient to just drive to clay Cooley all the time. This is the second vehicle I have purchased in 4 years from the Clay Cooley family and I’m not ever going to use clay Cooley ford in Arlington again. I will find a different Ford dealership to use for my truck. You can call me anytime if you have any questions. 903-944-9088 Robert Eckeberger More
This is a great place fast and reliable. Thanks for everyone for your help and services Thanks for everyone for your help and services More
Really didn’t take that long for them to get the job done with my vehicle with my vehicle More
Matt was an excellent service advisor. Kept me inform of the status on my Ford. If I had questions he will answer them in a timely matter. The estimated time on my Ford was good. Definitel Kept me inform of the status on my Ford. If I had questions he will answer them in a timely matter. The estimated time on my Ford was good. Definitely going back. also credit for Tai, he was great getting me a loaner to drive while mine was in for service. More
The advisor was great, but my experience with Ford is a negative 10. I was not advised of the new oil change prices (which is ridiculous). negative 10. I was not advised of the new oil change prices (which is ridiculous). More
No problems. Jason listened to all my concerns and was very helpful. Was going to wait but had to leave for a minute. Jason sent a text when my vehicle was ready. Jason listened to all my concerns and was very helpful. Was going to wait but had to leave for a minute. Jason sent a text when my vehicle was ready. Good Dude! More
Dear Anastasio, I wanted to take a moment to sincerely thank you for your help with the maintenance on my vehicle. Your expertise and attention to detail made a big difference, and I truly appreciate the thank you for your help with the maintenance on my vehicle. Your expertise and attention to detail made a big difference, and I truly appreciate the time and effort you put into ensuring everything was in top shape. Thanks again for your excellent service! More