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Clay Cooley Ford - Service Center

Arlington, TX

4.2
1,941 Reviews

1,941 Reviews of Clay Cooley Ford - Service Center

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October 21, 2024

The sale of the dealership from Don Davis has seen significant service price increases as well as separate charges for services that were once part of the oil change and multipoint inspection. More

by patrick.mccarty76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Prestwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

They made dealing with them super easy. There was no hassle, and very easy to work with. Highly recommended. More

by pete.quiroz75
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Service department was very unorganized and the associates (cashiers) were very rude when returning my vehicle. The entire service department needs an overhaul and restructuring. The cashiers' name More

by monifox2012
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Butler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ley
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

Took my car in for breaks and they said they turned the rotors but the car came back worse than when I took it in. They then told me it was the back when I had them done already. I can’t trust these dealer More

by TTREVISO76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcie Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

The dearlership is nice and clean. Prompt and efficient service . Staff warm and receptive. Good customer service. More

by JOBOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

The communication with the entire staff was amazing, always on target always on point. It was no hassle. Probably one of the easiest transactions I have ever made in a process of a vehicle. I highly rec More

by MFSINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Prestwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Toney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Villa , also James in finance!, Jeremy Payne
October 02, 2024

Team was very friendly and welcoming. kept me informed throughout the process. ill be planning to bring my vehicle back for future maintenance More

by STEPHEN.BARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Thank you for picking up my SUV, doing the oil change and bringing it back. Helped me out! More

by JNSBLAKNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

At purchase of gold certified vehicle: the service dept. failed to correct an issue with the alignment. They then refused to offer a loaner and never returned phone calls. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Pope
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

Dealership is good just think it took too long to return vehicle just an opinion More

by MARIA.ESCOBEDO312
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.