Clay Cooley Ford - Service Center

Excellent experience Jason did a great job on making my visit as smooth as possible. He found a rental for me at the last minute. Making my visit very easy. Jason did a great job on making my visit as smooth as possible. He found a rental for me at the last minute. Making my visit very easy. More

Fast and easy came in for an oil change. they got me through quickly. only thing I wasn't aware of was that I needed to go to a separate department to get my diesel came in for an oil change. they got me through quickly. only thing I wasn't aware of was that I needed to go to a separate department to get my diesel oil changed. if I needed any other service I would have used the service department at the entrance. More

Great People to deal with, always go the 2nd mile. a 10+ The folks at the service dept worked very hard to solve the many problems with our 2015 Linc MKZ. They did all possible to solve the many problems wi The folks at the service dept worked very hard to solve the many problems with our 2015 Linc MKZ. They did all possible to solve the many problems with my wife's auto. We ask Linc to review the issues and address them. Hollis Matthews More

quick service arrived at 6:30 am to avoid the rush and for some reason I was the first one and got out pretty quick verses the 2-3 hours spent their showing up late arrived at 6:30 am to avoid the rush and for some reason I was the first one and got out pretty quick verses the 2-3 hours spent their showing up later. I would like to know why my headlights were turned off of the automatic position when the truck was in for an oil change. I always keep it there and monday night I thought they were on and they weren't, had to turn switch back to auto. No reason to turn it off that I could think of. More

Great They always take great care of me on time very friendly pick up and delivery is great car is cleaned and service and loaner is great They always take great care of me on time very friendly pick up and delivery is great car is cleaned and service and loaner is great More

Good service Mr Ford was very helpful as well as Stephen. For some reason my appointment didn’t show in the computer. But they still worked me in smoothly. Best of Mr Ford was very helpful as well as Stephen. For some reason my appointment didn’t show in the computer. But they still worked me in smoothly. Best of all they price matched the tires I bought and gave me a loaner car. More

Brakes took over 3 hours Even though I had an appointment it took 3 hours to do a simple brake pad replacement. Seriously?!? 3 hours. I could have gone to just brakes and b Even though I had an appointment it took 3 hours to do a simple brake pad replacement. Seriously?!? 3 hours. I could have gone to just brakes and been in an out in an hour. My advisor said I would need tires next visit. Say what. I got them not even a year ago at discount tires when I told him that he said well you get what you pay for. I got 79000 miles on my last set that why I bought the same tires I was told on the phone when scheduling appointment brakes woulould be 179.95. Hahaha. It was 179.95 per axcel Smh More

great Daniel always treats me right and is on top of the latest I would recommend him to anyone who needs service on their car or truck Daniel always treats me right and is on top of the latest I would recommend him to anyone who needs service on their car or truck More

Great Service!! They have great employees!! They are friendly and communicate. The managers are very nice! Any questions you might have they help you out. I never ha They have great employees!! They are friendly and communicate. The managers are very nice! Any questions you might have they help you out. I never have any problems. The service team is great More

UNIQUE PROBLEM FULLY SOLVED I had called Jason Kubika, the Lincoln service advisor and told him that I thought my touch screen was haunted. After a slight pause, he asked what t I had called Jason Kubika, the Lincoln service advisor and told him that I thought my touch screen was haunted. After a slight pause, he asked what the problem was. I was having problems with using the screen in that I would touch it for one thing and it would change from Sirius to an AM station. There were also other problems. He scheduled an appointment for me and when I arrived, there was a new Lincoln loaner with a full tank of gas waiting for me. Jason called me later to follow up and said their were some updates and software issues that were being resolved and I should come back around 5:30. When I got there, Jason explained what was done and handed me my keys. My problems were solved and my car was washed. Thanks Jason! More