Clay Cooley Ford - Service Center

Customer Service Stopped by the dealership to inquire about programming my FOB. There was a service person who went well out of his way to accommodate me. The first Stopped by the dealership to inquire about programming my FOB. There was a service person who went well out of his way to accommodate me. The first trip there he attempted to repair it, and, when it didn't work, suggested replacing it, bring it back so "HE" could finish servicing me. He wasn't able to program it, but, the professionalism and his fortitude made me know that he really cares about the customers that come to that dealership. He is an asset to your company. More

Flat tire I had a flat tire and went in to find out if it could be repaired.. Jason greeted me right away after I pulled in. I told him what had happened to ca I had a flat tire and went in to find out if it could be repaired.. Jason greeted me right away after I pulled in. I told him what had happened to cause the flat tire and he explained what they would do. . After the tire was inspected, Jason told me it could not be repaired and gave me cost of new tire. It was a busy time, but Jasion kept me informed about my car. More

What I expected Though I came at a busy time I had a tire issue that needed to be looked at. They got it fixed and let me know what the issue was and I would like to Though I came at a busy time I had a tire issue that needed to be looked at. They got it fixed and let me know what the issue was and I would like to thank service avisor Jonathan Pankrez for assuring that the job was completed to perfection More

A clear safety check before daughter's road trip. Service department, Jonathan Pankrez, was friendly and assuring to have the vehicle checked for any possible problems. I shared my concerns of daugh Service department, Jonathan Pankrez, was friendly and assuring to have the vehicle checked for any possible problems. I shared my concerns of daughter's road trip and he shared a God given miracle of protection concerning his own family. God is good, all the time. Thank you Johnathan and Don Davis for hiring people that care. More

Loveable Fun And Professional We are in today for a oil change &have our sync reset on our 2016 Ford Escape, we were delayed from an accident in traffic and when we called Jodi to We are in today for a oil change &have our sync reset on our 2016 Ford Escape, we were delayed from an accident in traffic and when we called Jodi to let her know we were running a little late she was so understanding as always, we met the young man Jason that fixed our Snyc who was just refreshing &understanding, had a warm hug from dealer Bobby Jones as always coming through service dept. waiting area, then Larry the service manager walked in & asked every customer were they okay? Wonderful way to begin our day .We Love Don Davis More

Poor customer service I waited for an hour for a "fast lane" oil change. I went outside and found my truck parked in back. They had not even started on it yet. When I I waited for an hour for a "fast lane" oil change. I went outside and found my truck parked in back. They had not even started on it yet. When I complained about the time it was taking they checked and said it would be another 45 minutes. I requested that they return my truck so that I could take it elsewhere and had to deal with repeated attempts to change my mind from the service adviser and the service manager. If they knew how long it would take they should have told me that at the beginning. I do not intend to purchase another vehicle there or to have either of my Ford products serviced there. More

Great service I had wonderful service from Breanna Carrier.She helped me with all my needs.She also answered every question i asked without being the least bit mean I had wonderful service from Breanna Carrier.She helped me with all my needs.She also answered every question i asked without being the least bit mean. More

Rip off report Went in to get a couple of simple recalls and a diagnosis done. Ended up having my battery fried and service people saying I can't prove it was their Went in to get a couple of simple recalls and a diagnosis done. Ended up having my battery fried and service people saying I can't prove it was their fault. Tried to overcharge me a couple of hundred dollars to replace and repair a thirty eight dollar part that took me less than 6 minutes to fix. Avoid this place. More

Another Satisfying Experience Needed to determine cause of the lit Check-Engine Light on my 2007 F250 Diesel and took it to the Service Dept. for determination of cause. As alwa Needed to determine cause of the lit Check-Engine Light on my 2007 F250 Diesel and took it to the Service Dept. for determination of cause. As always, the Truck Service Dept. treated me with respect, showed concern for my problem, and did everything they could to lessen my apprehension regarding the seriousness of the problem. Truck Service individuals Bobby and Chris showed true concern for my problem as did two of the truck technicians I interacted with. Additionally, I want to mention that the driver that took me home while my vehicle was being serviced was very professional. Rod More

Mr. Reyes has serviced my Taurus since the day I bought Mr. Reyes has serviced my Taurus since the day I bought it. Others have offered to help me and all have been polite. But there is something so sp Mr. Reyes has serviced my Taurus since the day I bought it. Others have offered to help me and all have been polite. But there is something so special about Daniel that I try every way possible to make sure that he is the man that helps me every time. To me, Daniel Reyes is my very own service man and he is the very best. He is always polite, has a welcoming attitude no matter what time of the day, takes time and makes the effort to keep me up to date through out the day when I chose to wait on my car. I realize that my car is spoiled and so am I but Daniel plays my game and makes sure that my car remains in that very special condition just like it were brand new, even though it is now 14 months old. Last week I traded in the Taurus for a smaller Focus. I expect Daniel to keep this tiny car in as good condition as the bigger car with 20" wheels. I know how kind he has always been, how he truly listens to hear what I am trying to say and sees that everything is done to perfection. I believe he is the best service rep in this company. Frances Sanders More