Clay Cooley Ford - Service Center

Always Has Long Waits I have to start by saying I had an excellent buying/financing experience here. When I purchased my vehicle, I decided to also purchase the Care Guard I have to start by saying I had an excellent buying/financing experience here. When I purchased my vehicle, I decided to also purchase the Care Guard maintenance package, which included oil changes at no additional cost to me. The first time I needed an oil change, I made an appointment but I STILL had to sit in the waiting area for over 3 hours. I chalked it up to coming in on a weekend. The second time I needed an oil change, I came in the middle of the day on a Monday without an appointment and I STILL had to wait over 3 hours (3.5 to be exact) for an OIL CHANGE. My advice is for Don Davis to either hire more techs or to pay the ones they have a higher wage in order to become more efficient or to do both. More

Just an oil change and tire rotation. My appointment was at 11:00 and the service person I was supposed to talk to was not around. I was helped by someone else, but the work, oil change a My appointment was at 11:00 and the service person I was supposed to talk to was not around. I was helped by someone else, but the work, oil change and tire rotation took over 3 hours! The work was fine, but the wait time was inexcusable! More

Great service Everytime we take the car in they do exactly as they say. My car is usually ready before they say. My car is always exceptional clean. Everytime we take the car in they do exactly as they say. My car is usually ready before they say. My car is always exceptional clean. More

Service your service is great and friendly price is good and quality is exceptional. I would recommend you not force a minimum number of characters on you cus your service is great and friendly price is good and quality is exceptional. I would recommend you not force a minimum number of characters on you customers because you may get some that will not do the review. More

Scheduled Service at it's BEST The truck service department at Don Davis Arlington is outstanding. Joe Johnson is a exceptional ambassador of the Don Davis brand. I've always been The truck service department at Don Davis Arlington is outstanding. Joe Johnson is a exceptional ambassador of the Don Davis brand. I've always been treated as a valued customer with each visit. Thank you for the great customer service. Brian K More

Daniel Reyes I had a very good experience to have my electronics checked. My experience is always good with Daniel Reyes. He is top notch in my opinion. I had a very good experience to have my electronics checked. My experience is always good with Daniel Reyes. He is top notch in my opinion. More

oil change and lube took way to long. Was there for 3 1/2 hours. Work done could have been done quicker. I was told to call for appointment. When I called I was told took way to long. Was there for 3 1/2 hours. Work done could have been done quicker. I was told to call for appointment. When I called I was told they do not make appointmts for oil changes. More

Great customer service Daniel Reyes is very good doing his job! Awesome customer service! he was very helpful solving all my questions and getting my car quickly done! Daniel Reyes is very good doing his job! Awesome customer service! he was very helpful solving all my questions and getting my car quickly done! More

Replacement of Lincoln Continental Windshield Jody McPhail did an excellent job on scheduling ant then completing the installation in a professional and timely manner. .I appreciate her attentio Jody McPhail did an excellent job on scheduling ant then completing the installation in a professional and timely manner. .I appreciate her attention to the task . More

service It has always been excellent that is why drive 35 miles one way for service just for an oil change also Daniel been the best It has always been excellent that is why drive 35 miles one way for service just for an oil change also Daniel been the best More