2,082 Reviews of Clay Cooley Ford - Service Center
Took an ENTIRE MONTH, dropped off 8/08/2024 and was not finished until 9/03/2024, to do recall that was stated to take 3 hours to do. 3 hour job took almost 4 weeks to do…. This was a Fleet Vehicle that finished until 9/03/2024, to do recall that was stated to take 3 hours to do. 3 hour job took almost 4 weeks to do…. This was a Fleet Vehicle that was not able to be used for a month due to Negligence on Don David Ford’s part. More
He was very helpful when explaining the issue with my car. Although they weren’t able to fix it same day I am glad and appreciative that he took the time to find the issue and fix it. car. Although they weren’t able to fix it same day I am glad and appreciative that he took the time to find the issue and fix it. More
I took my my truck to Don Davis Ford service department with a safety concern. Marc Prestwood schedule the service for approximately one month later. After dropping off my vehicle I had to call Mr. Prest with a safety concern. Marc Prestwood schedule the service for approximately one month later. After dropping off my vehicle I had to call Mr. Prestwood find out if my vehicle was ready to be picked up. After reading the service receipt I find out that they could not duplicate the problem I am having. I called to talk with Marc Prestwood and left him a voicemail and I’m still awaiting a response. The safety concern of my vehicle continues. ( service pickup and delivery was not offered ). More
My truck was on the dealer for more than 10 days for a TPMS light, Also when I purchase the truck I bought the service plan but what for my surprise I check the in cabin filter and the air filter and they TPMS light, Also when I purchase the truck I bought the service plan but what for my surprise I check the in cabin filter and the air filter and they were not replaced, my truck have 20.000 miles. I spoke with Jonathan and request it to be done but after 11 day when I picked the truck it was not done. Also communication is very poor. I credible my truck keep turning the TPMS light on and oof all the time. Also my truck was cleaned when I dropped off but it was dirty when I picked up More