Clay Cooley Ford - Service Center

Ford Recall appt I made an appt for the Ford recall that was issued for my 2018 Taurus. When I arrived there was a little confusion as to what recall this was regardin I made an appt for the Ford recall that was issued for my 2018 Taurus. When I arrived there was a little confusion as to what recall this was regarding although I put the recall number in my appt request. After waiting for about 40 minutes they told me it would be 2 days before they have the part. They offered to call me back when the part arrives. More

Over 2 hours I had an appointment at 11am for an oil change and was there 10 minutes early. Only to leave at 1:07pm. Ridiculous. No apology from the service guy an I had an appointment at 11am for an oil change and was there 10 minutes early. Only to leave at 1:07pm. Ridiculous. No apology from the service guy and he never once came to tell Me why it was taking so long until I talked to the manager at 12:30pm.The manager did give Me a voucher for a free car wash but I threw it in the trash because I am never going back. More

Courteous, timely and efficient Because I appreciate good service and like to recognize it! Jessica is responsive and knowledgeable. They were flexible with scheduling time. She k Because I appreciate good service and like to recognize it! Jessica is responsive and knowledgeable. They were flexible with scheduling time. She keeps me appraised of upcoming service needed. More

Good job! Very convenient, I like the option of having my car being picked up and dropped off. I received updates and phone calls from the valet service and ser Very convenient, I like the option of having my car being picked up and dropped off. I received updates and phone calls from the valet service and service team. More

Great job ! Joe Johnson is very courteous and professional. He notified us with the progress of the repair and when completed. The repair was correct and priced r Joe Johnson is very courteous and professional. He notified us with the progress of the repair and when completed. The repair was correct and priced reasonably. Great job ! More

"Suggesting" a lot of unnecessary extras This isn't the first time "extras" were offered, but this time I was aware of their tactics. Once again, their "service advisor" advised to do some This isn't the first time "extras" were offered, but this time I was aware of their tactics. Once again, their "service advisor" advised to do some extra-cost stuff, which I declined. The "recommendations" included replace air filter element, "Found engine air filter dirty." The filter had less than 15,000 miles on it and, when I removed the cover, it was pristine! Not a speck of dirt. The "recommendations" included perform 4-wheel alignment. Don Davis aligned all wheels, at my expense, at 30,000 miles (November 24). Scam. Really POed... More

Jessica was our service advisor and she was awesome! we found the perfect service and will be back with all our company vehicles. everyone we talked with there was very nice and helpful from the first ph we found the perfect service and will be back with all our company vehicles. everyone we talked with there was very nice and helpful from the first phone call to picking up the company cars. More

Wonderful! Every experience I have had at DD has been great, from buying a car to the service department. I feel like I am treated better than other people but Every experience I have had at DD has been great, from buying a car to the service department. I feel like I am treated better than other people but I know you treat all people the same. The service department is top notch! More

Fast Friendly Serrvice Arranged to bring my MKZ in for Sync update and check on trunk closing problem. Loaner was provided and returned work was completed. Jody and Daniel Arranged to bring my MKZ in for Sync update and check on trunk closing problem. Loaner was provided and returned work was completed. Jody and Daniel did an outstanding job. More

Servive Everyone was great. The service department went up and beyond. They service my MKZ and did the recall in a timely manner. Jason introduce me to Xavi Everyone was great. The service department went up and beyond. They service my MKZ and did the recall in a timely manner. Jason introduce me to Xavier. The rest is in the sale report. More