Clay Cooley Ford - Service Center

Marcie was so nice and explained why the mechanic and the loaner vehicle situation took so long to straighten out. Each time she called she would let me know when to expect a follow-up from her and she came loaner vehicle situation took so long to straighten out. Each time she called she would let me know when to expect a follow-up from her and she came through each time on her commitment to keep me informed. More

Frequent updates on the service work Friendly and convenient for me Very professional and polite convenient for me Very professional and polite More

Having a second diesel tech has really helped out. This experience was much improved over my last several. Shannon was also very responsive and communicated with me in a timely manner. This experience was much improved over my last several. Shannon was also very responsive and communicated with me in a timely manner. More

This was probably the worst experience I’ve had with a dealership. When I approved the service on my car I asked Shannon how long it would take she told me that they had all of the parts needed and it w dealership. When I approved the service on my car I asked Shannon how long it would take she told me that they had all of the parts needed and it would be done in a week. Great! I was happy with that. A week later I called the number, ask to be transferred to Shannon and she would not answer. I would leave messages and call multiple times with no answer. At one point I called and asked to be connected to any advisor as Shannon wouldn’t answer. The advisor would look up my account and transfer me to Shannon who would immediately answer. How is that the case? My calls would be one or two minutes in between. It wasn’t just once she would do this it was every single time. The only way I could get ahold of her is through a different advisor. Regardless, once I finally got ahold of Shannon (keep in mind this was a week after approval when she said my car would be ready) she told me that the tech hadn’t even started on my car. I was frustrated by this and asked her why. She told me “well I don’t know his schedule or how many people he has in front of you”. Then why did you quote me a week? I would have rather been over quoted than under quoted. She told me she would speak with the tech to have him get started, which in hindsight caused an issue that I will touch on later. There were multiple instances where Shannon would tell me information that was completely wrong. For instance she called and said the tech found a gasket that was torn in half and since it was connected to an aftermarket part I would need to find the replacement gasket. When I asked if he even needed to touch that gasket to replace my head gasket she told me “well no” only to find out that the tech did have to remove that gasket to do the service. After that I asked Shannon not to answer questions she didn’t know the answer to. I told her that I’d prefer her to tell me that she didn’t know rather than give me an incorrect answer. Yet this continued to happen. Regardless I was finally able to pick up my car. When I got there I was confused about the amount as it was completely different than the quoted amount. I wanted to make sure I wasn’t being charged the diag fee (which she told me multiple times i wouldn’t) when i questioned it Shannon told me there was an extra part that she “went ahead and approved” ??? Why didn’t you ask me about that charge? In the end they took off the charge for the part but I’m still not clear if I was charged the diag fee or not. I gave up as I was frustrated and annoyed with the situation. I picked up my car on a Wednesday. Saturday I went out to lunch with my fiancé, when we were leaving my car started having issues (high idle, in and out of limp mode and the entire car would shake when turned off) When i called Shannon (she again did not answer, i had to again call a different advisor who connected me with Shannon) she had the AUDACITY to tell me that my car was going into limp mode because I refused service on my catalytic converter…excuse me? I explained when my car was initially dropped off that I had an aftermarket catalytic converter (high flow) that always had an engine light code because it throws different numbers than my OEM cat. This again is an instance of her telling me/answering questions that she has no idea the answer to. After this call my fiancé (who is a certified technician) took a look at my car while we were waiting for a tow truck to pick it up. Turns out the technician left an pressure intake line off (or maybe it wasn’t fully pushed in and eventually slid out) In no way am I blaming the technician for this. I am blaming the advisor who most likely rushed the technician because she made promises she could not keep. I am VERY unhappy with the service I received purely because of the advisor. I paid $3500 for a fixed car but a massive headache. More

Traction control warning light coming on in my MKC made appt to bring it in. Shannon was very professional but friendly. After the car was taken to the tech it was determined to be the ABS module. Shannon appt to bring it in. Shannon was very professional but friendly. After the car was taken to the tech it was determined to be the ABS module. Shannon said the part would have to be ordered and asked we bring the car back and she would call when the part came in. This was on Thur and the part came in Mon. She asked that we bring it back on Tues as it would take a while to fix the problem. We arrived at 10am and she arranged for the shuttle to take us back home. At 4pm she said the car was fixed and she was sending the shuttle back to pick us up. They had researched this problem and there was ytech order on this part so there was no cost to us even though the car was out of warranty. Great job. More

I have been a Don Davis Customer for 40 years! Enough said!❤️. I would never think about going to any other Dealer for service, repair, or a new Lincoln! Enough said!❤️. I would never think about going to any other Dealer for service, repair, or a new Lincoln! More

Came in for a service, service was performed in a timely manner and I was not pressured on other service options. I was told what my choices were and Johnathan agreed with me. Only thing is this is the seco manner and I was not pressured on other service options. I was told what my choices were and Johnathan agreed with me. Only thing is this is the second time I have not received the complementary wash, maybe next time. More

Shannon ( Service Dept ) was attentive and showed integrity ( hard to find these days when dealing with car dealers reps ) when I dropped the vehicle for repair. She explained that the vehicle just n integrity ( hard to find these days when dealing with car dealers reps ) when I dropped the vehicle for repair. She explained that the vehicle just needed certain part - not the entire motor- which saved me $$$. Thank you Shannon. You ROCK. More

The valet process was really nice and convenient and was completed in a very timely manner. Great service completed in a very timely manner. Great service More

customer service and prompt work were great! thanks for an easy experience and transaction with yall. thanks for an easy experience and transaction with yall. More