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Clay Cooley Ford - Service Center

Arlington, TX

4.2
2,082 Reviews

2,082 Reviews of Clay Cooley Ford - Service Center

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September 29, 2024

At purchase of gold certified vehicle: the service dept. failed to correct an issue with the alignment. They then refused to offer a loaner and never returned phone calls. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Pope
September 28, 2024

Dealership is good just think it took too long to return vehicle just an opinion More

by MARIA.ESCOBEDO312
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
September 27, 2024

Don Davis had my car for two weeks for a two hour warranty repair and did not repair my vehicle. It is unreasonable to have someone's car for two weeks on a two hour repair and not repair the vehicle More

by MAJORJRTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Burris
September 27, 2024

Horrible service. Mark in services doesn’t follow through with his word. Makes promises he can’t keep. We’re all just a number to him. More

by KDOLINTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Prestwood, Shannon Burris, Jonathan Pope, Marcie Thompson, Joseph Ley
September 26, 2024

excellent! Quick! I had a great experience at Don Davis. I normally go to West Way Ford, however, Don Davis is so much closer. I believe this wll be my new loca More

by ALS57MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Ley
September 14, 2024

Not a good experience. Had problems with my vehicle the next day . I wasn't happy More

by DARRIN.JACKSON78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Ley
September 13, 2024

Ms Shannon is so kind and she explained me all about my issue. She is such a great person More

by JECHAVES07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris, Joseph Ley
September 13, 2024

I bought a Lexus worth 35k. The horn not working. The handfreelink not working. I am so disappointed. I have to pay for that for 35k. What a bad choice I made. So disappoin More

by kinolee15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexandra
September 12, 2024

Great Dealership with quality employees. Very attentive to your. needs. M Mr. Pope and Tony really worked hard to resolve my AC problem. More

by PAULDMORRISJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony -service advisor, Jonathan Pope, Jeremy Payne
September 10, 2024

I went for an oil change. The lady who helped get me checked in was nice. I asked them to air up my tires. After about 10 minutes, I looked on my Ford app to see that the More

by NEWMANJRMAURICIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Burris
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