Clay Cooley Ford - Service Center

Too busy before the holiday. Jason was busy when I arrived so someone else greeted me and told me he would help but I don’t recall him introducing himself. I realize they were bus Jason was busy when I arrived so someone else greeted me and told me he would help but I don’t recall him introducing himself. I realize they were busy but he could have told me his name. Wait time was excessive to get vehicle back to me. More

Outstanding service. They took care of me right away. Made feel comfortable when I was vulnerable at that moment my truck broke down. From beginning to end they earned my They took care of me right away. Made feel comfortable when I was vulnerable at that moment my truck broke down. From beginning to end they earned my trust and business. Best service I have ever experienced. More

Always good Ty for always taking care of me and the courtesy driver always is a hoot! thanks again im ready for a upgrade now! yep! dawn Ty for always taking care of me and the courtesy driver always is a hoot! thanks again im ready for a upgrade now! yep! dawn More

Under serviced The tech used 45 miles of my gas and it was not filled up, mirrors and seat were moved to the extent I could not sit in my car without hitting my knee The tech used 45 miles of my gas and it was not filled up, mirrors and seat were moved to the extent I could not sit in my car without hitting my knee, the mirror was looking on the ground. clock changed to a totally different time off by hours and minuets. My vehicle shifts way harder now after the service was perform on it the clutch was replaced. When I was told my car was ready I was about to leave town I told Steven I could not make it to the dealership due to last time I was told it would only be a 20 minuet process and it was 2 hours, just to simply exchange cars out. Steven had the tech drive my car to me said it would only be 30 minuets, keep in mind I’m 20 from y’all. I only had an hour window time frame before I left town. 2 1/2 hours later 4 phone calls and talking to a manager my car was delivered. I was set back an hour and a half on my trip. I’m completely disatisfied and disturbed with Ford service department. I’m almost ready to trade my car in and be upside down on my loan just to get out of yalls service and vehicle. I’m embarrased to say I have a Ford at this point. I do not recommend anyone here and I’m actually trying to get my company to switch to another dealership due to the poor service. More

Caused more harm than good I brought my vehicle here to get serviced. First time my door latches.. they fix the recalled door latches then my sync touch screen system stopped wo I brought my vehicle here to get serviced. First time my door latches.. they fix the recalled door latches then my sync touch screen system stopped working. One week later I take my car in to get the shuttering of the acceleration fixed. Once they fixed that now my fan to my ac unit went out. I feel like they are breaking my car more so that I have to come back. My car is a 2014 fiesta with 39,000 miles on it. No service lights have been illuminated. Perfect car until I brought it to this dealership. More

What's the point of appointments? Made a service appointment on Monday of that week for 10am on last Friday for routine maintenance. The website gave me a confirmation of what service Made a service appointment on Monday of that week for 10am on last Friday for routine maintenance. The website gave me a confirmation of what service I was going to have done. I show up and Jody tells me that the appointments are only there to see what service I need and not a service appointment and that it would take 3 hours. Like seriously? It's obvious that all you care about in money over warranty service. I've gone 3 times and only gotten service twice and all the visits have been frustrating. If there's a way to get my $3,000 back please let me know. If not, then I am never buying another vehicle for myself or anyone else from a Ford Dealership, and plan about 2 days of out of the week just to service my car when it needs it. More

State Vehicle Inspection Overall great experience at Don Davis over the past 9 months. However, on 6/26/18, with a 10:00 am appointment for what was suppose to take 45 minute Overall great experience at Don Davis over the past 9 months. However, on 6/26/18, with a 10:00 am appointment for what was suppose to take 45 minutes to an hour took almost 2 hours. Had I not had other things to do I would not have a beef. Because of there good service I will return for work on my 2016 Explorer. More

My window cleaner reservoir was leaking I'm talking to the service manager the fix my problem very courteous doing It I don't remember his name In my car had a recall He also took care that I'm talking to the service manager the fix my problem very courteous doing It I don't remember his name In my car had a recall He also took care that and got a rental car for me to use More

Awesome Joe in truck services did a great job as always.took my truck to get services and due to my heavy work schedule he made us an appointment that worked Joe in truck services did a great job as always.took my truck to get services and due to my heavy work schedule he made us an appointment that worked well with my work schedule so I could have my truck ready and going in a timely manner More

Service Went in for an oil change/tire rotation, when vehicle was done was quickly notified. Also was notified of a recall as well, scheduled that the follow Went in for an oil change/tire rotation, when vehicle was done was quickly notified. Also was notified of a recall as well, scheduled that the following week to get done as well..! Also Jason fixed my remote start on the spot inside the drop off bay, thanks again for that....Jason has helped me both times on my visits... More