Clay Cooley Ford - Service Center

Work good. Service adviser terrible. Daniel Reyes was Service Adviser and evidently didn't know how to use a tablet. Took him over thirty minutes to get me scheduled. Three people were Daniel Reyes was Service Adviser and evidently didn't know how to use a tablet. Took him over thirty minutes to get me scheduled. Three people were in line after me and they were taken care of way before me. I bought my car at another location but didn't want to go to Grapevine. That's the only thing that really stuck out. You need to train Daniel on how to use a tablet better and he could be nicer to people. I brought my care in for The Works and was out in no time. That part was good. More

Long Wait Time! Expected 1 hour wait - very disappointed on 2 hour wait on weekday for routine oil change at 8:30 on a THURSDAY morning! I was on my way out of town - Expected 1 hour wait - very disappointed on 2 hour wait on weekday for routine oil change at 8:30 on a THURSDAY morning! I was on my way out of town - so much for my early start. More

Quick Service Steven was professional and quick; I appreciated it. Not sure why there was a $13 "environmental fee" to cut and program a key fob, but was quick none Steven was professional and quick; I appreciated it. Not sure why there was a $13 "environmental fee" to cut and program a key fob, but was quick nonetheless. Also, appreciated Sam shuttling me to and from work to make it convenient. More

Good job, a long time coming I brought my MKZ in for an oil change in the "fast lube and oil change." The workmanship was what I expected- good and kept the csr very clean But I brought my MKZ in for an oil change in the "fast lube and oil change." The workmanship was what I expected- good and kept the csr very clean But it was not fast. Took about 2 1/2 hours. Next time, I will just leave it. More

Oil Change I scheduled an appointment for an oil change at 11am on 7/9/18. I came in at 10:40am. Got my car checked in with Daniel, because Steven was busy and a I scheduled an appointment for an oil change at 11am on 7/9/18. I came in at 10:40am. Got my car checked in with Daniel, because Steven was busy and asked how long it might be since I will be waiting in the lounge. I was told about 2 hours. 2 hours later I am still waiting. They hadn’t taken my car in for the oil change until around 1:30. I only figured that out, because I walked outside to see if I could talk to someone. No one checked in to give a time estimate or to even let me know they are running behind. I left the dealership around 2pm. More

Service Dept does good work. (Not good at communication.) I've taken my vehicles to this dealer for a couple of years. Every time I had them do work, they always did the job right the first time. -- I never h I've taken my vehicles to this dealer for a couple of years. Every time I had them do work, they always did the job right the first time. -- I never had to take my vehicle back to them because it was not done right. (I think Steven Lynn and Greg Hopkins are the two best service advisors I've worked with.) The only weakness with this dealer is that it is difficult to communicate with them when you are checking on repair status of your vehicle. All calls to them are routed through a switchboard (vs. getting the service department directly.) You have to keep calling until you get someone on the line that can locate your service advisor to talk to them on vehicle status. I've had to actually visit the service dept a couple of times just to talk to someone to get answers. -- The only thing they can change to make it better is to route the calls directly to a human who works in the service department who can locate your advisor and give status instead of that stupid service switchboard. (Since the operator is not on site, they can't help you any further.) More

Worst repair experience ever We took the car in on 6/11 for a transmission fix. We did not get the car back until 7/6 (partly the warranty groups fault). 2 days later, we went to We took the car in on 6/11 for a transmission fix. We did not get the car back until 7/6 (partly the warranty groups fault). 2 days later, we went to the doctor. On the drive the car started acting up again. We took it back and they said it is a sensor problem that is unrelated. This was not a problem before we took it to don davis. They said it was unrelated. After having my vehicle in their possession for 4 weeks, it has now developed a problem that they say they are not responsible for. How can an issue, related to vehicle movement, after a transmission repair be unrelated? They want me to pay for a problem that developed while in the care of the shop, when it was being worked on. Also, during the 4+ weeks they had the vehicle, not once did they call me to update unless I called and said I was reporting them or coming up there to get answers in person. only then would they call back. Nobody even called to tell me the vehicle repair was complete. I would Like someone to make an inquiry to see how repairs are handled at this location. More

Women Beware It was an experience to the most. I took my car in for a new transmission. My service advisor was named Jason. I made an appointment to drop off It was an experience to the most. I took my car in for a new transmission. My service advisor was named Jason. I made an appointment to drop off my car. The first thing was he was out to Lunch at my time that I was given. I left the car and called several times days later before I was able to reach him. Next, I reached out to him a couple of times to pick up the rental car. The next week I went in to pick up the rental becuase he had not called me back. WhiIt was an experience to the most. I took my car in for a new transmission. My service advisor was named Jason. I made an appointment to drop off my car. The first thing was he was out to Lunch at my time that I was given. I left the car and called several times days later before I was able to reach him. Next, I reached out to him a couple of times to pick up the rental car. The next week I went in to pick up the rental because he had not called me back. While I was standing in line. he was with another guest and he walked right by me. Not acknowledging that I was there for him. I went to the cashier and she pulled my rental car around. I got in it and I was waiting on someone to come back. Fifteen minutes later he realized who I was and came to my car and apologized for not speaking. Finally, my car was fixed and I sent my husband over to pick it up and he did not have any problems with picking it up. He said they were very quick to get it to him. As soon as my husband pulled up I noticed several dents on my car from the Hail storm that happened three weeks prior. I was livid and I called for the manager on duty that afternoon and I left a message he never called me back. I left a message for Jason and he never called me back. The next day I called again and I reached Jason and he informed me that it was an act of nature and they were not responsible. I told him, he could have called me and warned me that my car was damaged. He said they never checked the cars after the storm. I was disappointed in the lack of communication and the way I was treated by your dealership. I truly think that Jason was not telling me the truth about my car and this was a cover up. I was standing in line. he was with another guest and he walked right by me. Not acknowledging that I was there for him. I went to the cashier and she pulled my rental car around. I got in it and I was waiting on someone to come back. Fifteen minutes later he realized who I was and came to my car and apologized for not speaking. Finally, my car was fixed and I sent my husband over to pick it up and he did not have any problems with picking it up. He said they were very quick to get it to him. As soon as my husband pulled up I noticed several dents on my car from the Hail storm that happened three weeks prior. I was livid and I called for the manager on duty that afternoon and I left a message he never called me back. I left a message for Jason and he never called me back. The next day I called again and I reached Jason and he informed me that it was an act of nature and they were not responsible. I told him, he could have called me and warned me that my car was damaged. He said they never checked the cars after the storm. I was disappointed in the lack of communication and the way I was treated by your dealership. I truly think that Jason was not telling me the truth about my car being damaged in the hail storm. More

Good service has become routine My service experience began with a call to Expert Service Advisor Jody McPhail. She wasn’t available but returned my call shortly. I told her the prob My service experience began with a call to Expert Service Advisor Jody McPhail. She wasn’t available but returned my call shortly. I told her the problem I was having and we made an appointment for the next day. I met with Jody, went to the comfortable customer lounge and had a cup of coffee. Soon Jody was back, explaining what the technician had found and gave me an estimate of the costs and time. After agreeing to service I was pleasantly surprised with an earlier than expected completion. Thanks Jody McPhail and Don Davis Ford for another job well done. More

Lack of urgency & Consideration I had a scheduled oil change appointment at 7am that didn't get finished until 11am. THREE HOURS to do an oil change and rotation! I had a scheduled oil change appointment at 7am that didn't get finished until 11am. THREE HOURS to do an oil change and rotation! More