Clay Cooley Ford - Service Center

Over 3 hours for an oil change! I purchased a package for oil change, tire rotation, car wash when I bought my Lincoln MKX. I wasn’t told that I have to make an appointment several d I purchased a package for oil change, tire rotation, car wash when I bought my Lincoln MKX. I wasn’t told that I have to make an appointment several days in advance and that it would take ALMOST 4 HOURS FOR THE OIL CHANGE! That is not 5-Star service! I came in at 11:00 am and had to leave just before 2:00 and didn’t even get my car wash. More

Horrible Service When you ask someone not to do something & they disregard your request & shrug & say sorry, is NOT ok! When you pull up a customers information & real When you ask someone not to do something & they disregard your request & shrug & say sorry, is NOT ok! When you pull up a customers information & realize they have a FREE service if we had gone to the Dodge branch, you should LET them know ahead of time instead of just trying to get your flag hours/quota! I called to get this rectified and refunded and was given the complete run around and always told to call someone else. DO NOT USE this branch!!! More

Less than knowledgeable No longer have diesel truck service manager thus the knowledge of my f-250 was lacking. I prefer someone that has in-depth knowledge of diesels. No longer have diesel truck service manager thus the knowledge of my f-250 was lacking. I prefer someone that has in-depth knowledge of diesels. More

Horrible Service manager was not willing to work with me. (Transportation) given multiple excuses as to why they couldn't accommodate my needs. 4 hour wait for Service manager was not willing to work with me. (Transportation) given multiple excuses as to why they couldn't accommodate my needs. 4 hour wait for dead battery is unreasonable. More

Bad customer service from Service Dept Called Don Davis Ford Service because oil light came on my BRAND NEW 2018 FORD EDGE I had just purchased from them . I only owned it a little over a Called Don Davis Ford Service because oil light came on my BRAND NEW 2018 FORD EDGE I had just purchased from them . I only owned it a little over a month I explained that to service dept yet they wanted me to PAY for a oil change since I didn't purchase the maintenance package!! I even asked to speak to Service Manger but they were busy so left a voice mail. NEVER RECEIVED A CALLED BACK!!! I just had bought the car and barely put any miles on it!! Why should I pay? Yet the SERVICE DEPT was NO HELP! Had to get a hold of the NEW CAR Sales Manger to get it straighten out! So uncalled for! More

Great Service I always have a favorable experience at Don Davis Ford. In and out quickly - Very clean and every one is very friendly. I will definitely be back. I always have a favorable experience at Don Davis Ford. In and out quickly - Very clean and every one is very friendly. I will definitely be back. More

Very satisfied I have been a customer since 1998 and this was the best service I have received. I used a coupon called the Works and was only there about an hour. I have been a customer since 1998 and this was the best service I have received. I used a coupon called the Works and was only there about an hour. The staff was helpful and appeared to care about giving good service to me. More

Faster Service There needs to more emphasis on faster service and/or being more attentive to the needs of the customer's time. Ex: If you tell someone 30 minutes and There needs to more emphasis on faster service and/or being more attentive to the needs of the customer's time. Ex: If you tell someone 30 minutes and it takes an hour and a half then that is wrong. Also the paint is chipped off of my rims after replacing my tires. Please have someone call me about this... More

Valet services It was my first experience using the valet service for the Lincoln. Jason did a great job setting up the appointment at my convenience. The valet dr It was my first experience using the valet service for the Lincoln. Jason did a great job setting up the appointment at my convenience. The valet driver was very prompt and courteous and on time. I had a different driver returning my vehicle. I could not have asked for better service. My car was returned serviced, clean inside and out. A very pleasant experience, thank you! More

Awesome Service Great service provided full attention to my vehicle needs. Enjoyed the wifi! Always have my vehicle serviced at this location they do a great join Great service provided full attention to my vehicle needs. Enjoyed the wifi! Always have my vehicle serviced at this location they do a great join More