Clay Cooley Ford - Service Center

Disappointed Service advisor Jody M was a great disappointment. She didn't call with a status update on the progress of repairs when I had to leave my car all day Service advisor Jody M was a great disappointment. She didn't call with a status update on the progress of repairs when I had to leave my car all day at the dealership 3 different times. My last visit she quoted me a price of $600 to replace a leaking transmission gasket but it really cost $130, big difference. She was on vacation so I wasn't able to ask her why the difference. Yet when I spoke to her the day before she told me the things she would do the next day all along knowing she would not be there. Also on 5/12/18 they inspected my brakes and gave my front pads a 6 and color coded them green. On this same day they score my rear brakes a yellow 5. I went back 8/8/18 (3 months later) and had my rear brakes done and they scored my front brakes a yellow 4. The explanation from the service manager was that "it's such a small difference and brakes pads could wear that much after 3700 miles." More

Collision Center repair shop did a fine job! They said what they were going to do and they did it. Very courteous and helpful. They took care of everything. Kept me informed all along the way. I They said what they were going to do and they did it. Very courteous and helpful. They took care of everything. Kept me informed all along the way. I like doing business like that. My truck looks great! This review only applies to the Collision Center on Division. More

last minute service no appointment. great service rep: Danny Reyes took care of our problem without an appointment. great service performed and they got us out in a very timely fashion. great service rep: Danny Reyes took care of our problem without an appointment. great service performed and they got us out in a very timely fashion. More

Excellent Service Provider I had to have a lot done with regular service, electronics in the steering wheel out of service, and a recall item. Jason, my service adviser kept me I had to have a lot done with regular service, electronics in the steering wheel out of service, and a recall item. Jason, my service adviser kept me informed of the progress. When parts were not available in a timely manner I was provided with a loaner vehicle. I would recommend Don Davis Ford to all. More

Much better than the last service visit Overall this 20,000 mile service went well. Our 15,000 mile service which included a check for squeaky rear breaks took 5 days. While we had as loan Overall this 20,000 mile service went well. Our 15,000 mile service which included a check for squeaky rear breaks took 5 days. While we had as loaner the entire time it seems 5 days is excessive. This service visit was much smoother with same day turnaround. Overall, much better. More

Slow service My car was picked up 12 days after I requested service. After the car was picked up at 9 am for an oil change and tire rotation, it was returned at 4 My car was picked up 12 days after I requested service. After the car was picked up at 9 am for an oil change and tire rotation, it was returned at 4 PM the next day. More

Service very good. It's good to known that people know ther. Very good service She knows her job and takes care off her customers She had allways been there for me and My Ford. And my family. Very good service She knows her job and takes care off her customers She had allways been there for me and My Ford. And my family. More

Back again I went in for a oil change and left with a new truck. I love the easy of working with the staff at Don Davis. It is a smaller dealer and I hate th I went in for a oil change and left with a new truck. I love the easy of working with the staff at Don Davis. It is a smaller dealer and I hate the mega stores as they treat yo like a number. Very good experience. More

Long but good service When in for service should keep you updated more instead of just letting you know what's happening that it is taking so long even though they are work When in for service should keep you updated more instead of just letting you know what's happening that it is taking so long even though they are working very hard at it. Thanks More

Terrible every time! Waited 3 1/2 hours for a oil change, service rep said he didn't realize I had been waiting that long, said he would email me my receipts, still waiti Waited 3 1/2 hours for a oil change, service rep said he didn't realize I had been waiting that long, said he would email me my receipts, still waiting on those ,since I never received them, also never received the email of the work or recommended work that needed to be done. Disappointed everytime More