Clay Cooley Ford - Service Center

Still have not done the work Still waiting on my truck to be repaired side sensor and lug nut key truck has been there three times for the locking lug nut key Still waiting on my truck to be repaired side sensor and lug nut key truck has been there three times for the locking lug nut key More

Poor Customer Service On Friday September 7th at 7:40 AM I dropped off my vehicle to have the right front tire checked for nails. Employee checked me in and advised if the On Friday September 7th at 7:40 AM I dropped off my vehicle to have the right front tire checked for nails. Employee checked me in and advised if they find a nail they can repair for $15.00 generally. If it is more or they find any other issue they would give me a call. He asked if I was waiting and I advised no I can pick it up after work. I got a ride from a fellow co-worker and went to my office. I never received a call so just assumed it was as he told me a nail in the tire. I arrived at the dealership around 5:10 PM to pick up car. To my surprise they had never looked at my car and advised it would be a 30 to 45 minute wait. After 1 hour my car was delivered to the parking lot in a pouring rain storm. I was given paperwork to sign and advised there was no nail and no charge. I was also advised that it looked like I needed new tires. Well at a tire a day I would not have time to leave my car with you for four days so I will go elsewhere to replace my tires. If you had worked on my car during the day and advised I needed tires I would have had you replace. Also in August I had a appointment on a Saturday to have my oil changed and my car inspected. When I arrived then I was told there was a 3 hour wait time. Obviously I have a different definition of the reason for scheduling the appointment, to omit the wait time. Also I would have thought the fact that I needed new tires would have been noticed then. So now twice you missed the opportunity to sell me four tires. Don Davis is an institution in Arlington and I am very disappointed with my last two visits. I brushed the first one off as everyone in business has bad days, but now I am beginning to see a pattern that will have an affect on my decision to continue to due business with your location in Arlington, TX. More

Unusual My MKX was in the service department for an oil change and state inspection on September 5. Jason has always been very informative in all my previous My MKX was in the service department for an oil change and state inspection on September 5. Jason has always been very informative in all my previous service stays, On September 6 around 8AM, I called to check on my car and the young lady in service informed me that Jason had gone home sick the afternoon of September 5 and was not in today. She tried to connect me with someone to assist me. No call back. Again at 10 AM the same young lady did her best to connect me with someone. No call back. Again at noon, same scenario but she was able to connect me with one of the other service advisors who indicated the completed work order had been placed on Jason's desk late on September 6. It seems unusual that someone didn't follow up with the service advisor out sick. Jason normally keeps us well informed More

Lincoln Style Service As Expected This will not take long as the event did not take long to correct. Late Friday evening I found that my battery was dead in my 2016 Lincoln MKS. My t This will not take long as the event did not take long to correct. Late Friday evening I found that my battery was dead in my 2016 Lincoln MKS. My trusted service advisor, Jason Kubika, gave me the number to Lincoln's Roadside Assistance. They were at my home within thirty minutes. I had a meeting in Dallas the next morning and I quickly drove to Don Davis Lincoln Service. Jason had them test my battery with a small tester and it showed to be okay. However when I started to leave I had a weak attempt to turn over. It was close to closing time and Jason got me in and out of there just before closing. Excellent job Jason More

Service I drop the vehicle off to have some work done service did not do all of the work wanted me to leave the vehicle again for a couple of days to do jus I drop the vehicle off to have some work done service did not do all of the work wanted me to leave the vehicle again for a couple of days to do just little minor details More

Car troule after oil change Car kept idling up and cutting off atstop sign. Took it back .popped the hood Jason K . Saw they had failed to put the cap back on the filter case.. Car kept idling up and cutting off atstop sign. Took it back .popped the hood Jason K . Saw they had failed to put the cap back on the filter case.. More

Great service Great service always , this service dept is very knowledgeable about all the service my vehicle needs, we have used Don Davis for several years and Great service always , this service dept is very knowledgeable about all the service my vehicle needs, we have used Don Davis for several years and they never disappoint More

Great service My service tech handled all of my issues seamlessly! He kept me updated on the service of my truck and called me when it was ready. This is my second My service tech handled all of my issues seamlessly! He kept me updated on the service of my truck and called me when it was ready. This is my second truck that I have purchased here. I am happy with the dealings from purchase to service! I highly recommend Don Davis Ford/Lincoln More

Oil Change I called and SCHEDULED an oil change. Upon arriving the person I was told to ask for wasn't there. The guy that did finally help told me it was going I called and SCHEDULED an oil change. Upon arriving the person I was told to ask for wasn't there. The guy that did finally help told me it was going to be about 2 hours. When I asked why, he said that's how long it ALWAYS takes. I told him I couldn't wait around for 2 hours he had my car pulled around and sent me on my way. No apologies or anything! Went down the road and got my oil changed. In and out in less that 30 minutes! More

Excellent Customer Service Jody McPhail did a great job of getting my camera problem fixed. Love the Lincoln valet service.Don Davis Dealership has always been our dealer of cho Jody McPhail did a great job of getting my camera problem fixed. Love the Lincoln valet service.Don Davis Dealership has always been our dealer of choice. More