Clay Cooley Ford - Service Center

Quick and easy Jason did a great job taking my information and expediting the maintenance items for my truck, keep me posted on progress. Did required work and sugge Jason did a great job taking my information and expediting the maintenance items for my truck, keep me posted on progress. Did required work and suggested work for next visit. More

Horrible Couldn’t find any problem with my car after it sat up there for a week!!! And then charged me $100 dollars and still couldn’t find the problem!!! Ver Couldn’t find any problem with my car after it sat up there for a week!!! And then charged me $100 dollars and still couldn’t find the problem!!! Very irritating. I won’t be coming back. More

They do their job and keep their word. They are good people. And they will help you. They go out of their way to accommodate you. Good people. Great service. End of discussion. They are good people. And they will help you. They go out of their way to accommodate you. Good people. Great service. End of discussion. More

Slow show I have had my 2011 F350 6.7 diesel services at Don Davis Ford since I bought it new, at your dealership. In past events I would go to the truck center I have had my 2011 F350 6.7 diesel services at Don Davis Ford since I bought it new, at your dealership. In past events I would go to the truck center check it in, walked around your dealership looking at new vehicles and in approximately 45minutes it was ready. This time I had to check in (pre-arranges time 7am), I arrived there at 6:45am. Pulled into check in area at 7:15ish and by 7:20 handed key to service writer, who was very friendly. Now, two hours later I go back out to service check in area, find my guy, who advisers they are just pulling my truck around. And before you think it was some big service event it was a oil/filter change and fuel filter change.... time spent there is totally unacceptable!!!!! More

Not very good I have been to DD Ford many times for general maintenance and a few repairs. The worst wait time has been 1 1/2 hrs for an oil change and tire rotate. I have been to DD Ford many times for general maintenance and a few repairs. The worst wait time has been 1 1/2 hrs for an oil change and tire rotate. This time is was 2 hrs and 20 min. I had 2 requests for the service advisor one was to make sure the tires were properly inflated because on previous visits they did not check the other was a good description of the brakes. When they were finished I had to return to get the tires filled and the brake inspection was ok. I was also there to follow up on leasing a vehicle for my wife because I had been happy with the service before. But now I don't know for a dealership that prides themselves on service??? More

Turnaround time While the service and the personnel courteous and friendly, the turnaround time for the work I had done took much longer than I expected. I was lead t While the service and the personnel courteous and friendly, the turnaround time for the work I had done took much longer than I expected. I was lead to believe the work would take one day, however it took almost three. But the work done seems to have done correctly. Thanks for that Don Davis Service Center, More

Warranty Repairs The Don Davis dealership personnel were very professional, friendly and timely processing my warranty repairs . However, I do have a complaint about t The Don Davis dealership personnel were very professional, friendly and timely processing my warranty repairs . However, I do have a complaint about the Lincoln design of my car. I have had several cars, all with glove boxes, but none of the glove boxes were as delicate as the one in my Continental and could easily be disabled by "excessive" pressure, as I was informed happened with mine. I have been advised that the repair of my glove box is not covered by my warranty and that I will have to pay for it. I refuse to pay for what is obviously a design flaw and will just have to live with a faulty glove box. More

AWESOME Jason was very patience and understanding with all my questions and concerns. I arrive 40 minutes early for my appointment but Jason immediately took Jason was very patience and understanding with all my questions and concerns. I arrive 40 minutes early for my appointment but Jason immediately took care of my service AWESOME... More

Great service Dealing with Don Davis(arlington ) ,was so great specially Steven who took care of my car. I had recall from ford, I went to them they fixed same day. Dealing with Don Davis(arlington ) ,was so great specially Steven who took care of my car. I had recall from ford, I went to them they fixed same day... thank you More

Pre-paid service was an inconvenience for service advisor 1) No more morning appointments for oil changes. Service advisor explained that they were so busy that they were limiting service appointments. 2) I 1) No more morning appointments for oil changes. Service advisor explained that they were so busy that they were limiting service appointments. 2) I had an 4:30 appointment. I arrived 30 min. early. Service did not started until 5:05. 3) Shortly thereafter I was told that they were out of synthetic oil; service was delayed for 45 additional minutes. Synthetic oil was specified in the appointment. We have purchased three vehicles from Don Davis-2 with pre-paid service plans. I was told when purchasing the plan we could schedule service at anytime. The service advisor’s attitude made it clear that my service appointment was a nuisance, and he had more pressing issues. When I expressed my frustration I was told “at least you are getting your oil changed” before he walked away. My wife’s experience taking her vehicle into Sewell for service is so very different. They actually seem happy that she is a customer. #DefinitelyNotSewell More