Clay Cooley Ford - Service Center

Walter was a Rock Star in my purchase experience! He was very attentive to my concerns and questions. He was very attentive to my concerns and questions. More

Shannon is amazing! I always have the best experience when I work with her. Don Davis Ford is the best. I always have the best experience when I work with her. Don Davis Ford is the best. More

The service was timely, courteous and effective. All of my expectations were more than met. All of my expectations were more than met. More

Good customer service. Am and will stay a regular customer. Oil change service is always quick Am and will stay a regular customer. Oil change service is always quick More

I went in on a Monday for a repair that I was told was only going to take 3 days. A week later, I had to call to find out what the status was on my repair. That was when I was told that they were still wa only going to take 3 days. A week later, I had to call to find out what the status was on my repair. That was when I was told that they were still waiting 3 days for the part. I WAS NEVER TOLD THEY NEEDED TO ORDER A PART. I had my car just sitting in your lot for a week while I paid for a rental car the entire time. I'm not made of money, and when I tried to pay for my repair, I couldn't because of the fact I had to pay an extra week for a rental due to ineptitude from the staff at Don Davis. Then, on top of it, the pregnant lady at the payment desk in the service department was very unpleasant. Her words were kind, but her demeanor was less than kind. I chalk it up to pregnancy hormones, but it didn't help my situation any. And every 15 minutes I was there in the waiting room or the parking lot, I was approached by someone trying to sell me a new car. I just wanted MY car back! It was overall a very frustrating experience and that was enough to cause me to drive to Dallas to find another Ford dealership to deal with. This location will not get any more of my money from me. More

I dropped my truck off on Wednesday 3/20, at 09:00 to get a tire pressure sensor & radio repaired. When I arrived to pick up at 16:30, I find out that neither had been repaired because it was not stated on a tire pressure sensor & radio repaired. When I arrived to pick up at 16:30, I find out that neither had been repaired because it was not stated on the work order. Shannon & a young African American gentlemen argued about the work order in front of me. Which I found unprofessional. Shannon whispered to me that she hated this job. Also, unprofessional. Bottom line is I'm driving around with a non-functioning TPS & an irritating light on my dashboard. At this point I am tempted to take it to 5 star to get repaired because I have lost trust in Don Davis. More

Follow-up communication is below standards. Waiting 5 to 7 days before any updates. vehicles repair takes 5 to 7 days with no update. If one advisor is off the process stops Waiting 5 to 7 days before any updates. vehicles repair takes 5 to 7 days with no update. If one advisor is off the process stops More

The light change on the passager side the front passanger lite was burned out It was first rate work lite was burned out It was first rate work More

I had a great experience. There was no pressure, great communication and excellent service. I can't say enough about my experience. There was no pressure, great communication and excellent service. I can't say enough about my experience. More

Jonathan was very nice and professional. My truck was well taken care of and returned with care. My truck was well taken care of and returned with care. More