Clay Cooley Ford - Service Center

Horrible experience thus far. I purchased my 2018 mustang gt performance pack from a Ford dealership in Waco. Had an issue with my vehicle cutting off. Seeing I live in Arlington i Took it to Don Davis on Ap gt performance pack from a Ford dealership in Waco. Had an issue with my vehicle cutting off. Seeing I live in Arlington i Took it to Don Davis on April 20. Ive Been getting the run around for a month and the only thing done is my oil pan is off. They claim i blew my engine because I have no oil in the engine, which is a lie. I checked the dipstick prior to towing it there. I was a Diesel mechanic in the military'. I provided everything to Larry Davis and it was excuse after excuse claiming Ford wont warranty it. I put 10 quarts of oil in my car. First it was my oil change receipts were generic. Then it was the vin number wasnt on oil change receipts. I asked the next step and was told I'd have to pay for a new engine for a car I just purchased November 12. car only has 24000 Miles on it.. Oil light never came on. I then called ford claims and it was escalated to the service manager. I was called by Larry Davis Wednesday May 13. He told me that the engine would be torn down they just needed permission and that it was 6.7 hours cost was 1039. If they found no damage from low oil they would warranty it. If not I'd have to pay. I agreed because I know I did not cause the breakdown. I was contacted today and only thing was done was oil pan removed with metal shavings. Thats not a complete engine teardown and how can you tell me 3 bearings were spun with an engine in the car still? Youre looking under an engine with a flashlight showing me shavings an oil pan. Rowdy Hickox you're a liar and you dont deserve your position. He claimed a bearing then recanted his statement saying he wasn't sure what it was when he saw that he was dealing with a somewhat educated customer. Ive constantly told you guys im paying for a rental out of pocket for one month and youre sitting on your butts lying and mistreating me. No loaner offered or anything. Ive spoken with employees at your dealership and others who informed me thats illegal and you guys can get fined. I will never do business here again and will strongly advise others not to as well. Im a loyal ford customer and many of my friends are.You guys doing business and treating a customer like this definitely will deter many people from buying a ford and the dealership itself. I was told that its not warrantied as of now. Stay away from Don Davis. The Gm down you guys are shady and non communicative. Im going to put the word out and tell everyone with a brain about this. Great way to treat veterans. More

Always excellent service from Billy Cox the service advisor and Larry Hinton in sales at this location. i will definitely look into at buying my next truck from this location just because of these two advisor and Larry Hinton in sales at this location. i will definitely look into at buying my next truck from this location just because of these two gentlemen. More

JUST AN OIL CHANGE great service. yet you need more people working with trim. I needed to get my rear window washer fluid checked and the service guy said the trim guy great service. yet you need more people working with trim. I needed to get my rear window washer fluid checked and the service guy said the trim guy was more than 2 weeks out to even look at it. More

Poor customer service, waiting time is a joke. 3 weeks too determine a problem? No contact from manager to resolve this issue. Always on lunch or busy or meetings. Techs have very little knowledge on hand too determine a problem? No contact from manager to resolve this issue. Always on lunch or busy or meetings. Techs have very little knowledge on hand. More

Glad to see you have reopened your medium duty truck service center for intake of trucks to be serviced! It was a real pain going through car service center. service center for intake of trucks to be serviced! It was a real pain going through car service center. More

I bought 6 cars from Don Davis Ford , and every time I go there, they recommend me to go to the collision center in Division. I had 2 of my vehicles damaged by hail on May 4, 2020 and I , and every time I go there, they recommend me to go to the collision center in Division. I had 2 of my vehicles damaged by hail on May 4, 2020 and I took them there. More

Great Service Billy was very helpful and courteous. He did all he could to get my car in and out in a timely manner. I really appreciate his help. Billy was very helpful and courteous. He did all he could to get my car in and out in a timely manner. I really appreciate his help. More

Poor customer service. Poor quality of care.Poor follow Poor customer service. Poor quality of care. Poor follow up after voicemails were left. Not a manger or a staff member apologized form service done Poor customer service. Poor quality of care. Poor follow up after voicemails were left. Not a manger or a staff member apologized form service done that I was not given the option to be done on before they charged me. More

Any Don Davis dealership is a top-notch place to do business with. Don Davis Ford is great and their Service department is superb! They really do take care of their Customers! business with. Don Davis Ford is great and their Service department is superb! They really do take care of their Customers! More

Everybody is very friendly there and me and my wife felt very welcome when we purchased our truck last year. Mister bowl was the one that helped us with our purchase of our new truck and he was awesome. 8 very welcome when we purchased our truck last year. Mister bowl was the one that helped us with our purchase of our new truck and he was awesome. 8 More