Clay Cooley Ford - Service Center

Always issues Service always took much longer than quoted and there was some sort of issue with every visit. Purchased a high-end vehicle and now courtesy pick up i Service always took much longer than quoted and there was some sort of issue with every visit. Purchased a high-end vehicle and now courtesy pick up is no longer offered. Since I live quite a distance from the dealership, I’ll just take my car elsewhere for service. More

Great service. Got my truck serviced and bought new tires. Very friendly, and professional. Don Davis Ford has always treated my family great each and every visit. Got my truck serviced and bought new tires. Very friendly, and professional. Don Davis Ford has always treated my family great each and every visit. More

Bo and Gus took great care of me. I went in for an inspection, and figured it was time to start looking for a new truck. My 2016 F-150 was over 108k miles and it was time to start looking. Test drove inspection, and figured it was time to start looking for a new truck. My 2016 F-150 was over 108k miles and it was time to start looking. Test drove a few in the afternoon, but nothing really sold me. Went home and found a brand new 2019 that they listed on the internet. Gus and the team had the truck pulled up out front when we arrived. Took it for a drive, worked some numbers and ended up with a deal I couldn't pass up. Signed the papers that night and picked it up the next day. More

I am very upset! I came in Saturday @ 7:45am for an oil change and the recall fixed on my MKZ door latch (I received a letter). Sam the advisor never checked on me and to let me know my status. Around 10: change and the recall fixed on my MKZ door latch (I received a letter). Sam the advisor never checked on me and to let me know my status. Around 10:45am i went to the check out and asked how much longer and what's the status. Sam came out and said oh the oil change is done and they about to start on your recall and it should only be 45 more mins. 12:15 he cone out and said they took your door apart but they didn't fix my recall because it's on back order till November. I am pissed at this point. I said so you just waste my whole morning for NOTHING. He said we about to wash your car and bring it out. around 1pm I finally got my car. I get in it and the floor was not vacuum. I'm pissed and left. I went to get something to eat and picked up my lil girl. I came back and said My car wasn't vacuum and I need my wipers replaced. Remind you he never went over the recommendations with me. He just gave me my paperwork and said have a good day. When I did came back they did vacuum my car and replaced my wipers for free. I felt a little better.. The advisor should update the customer and go over recommendations with them. This is bad customer service! No one should have to go through this out ALL. More

Very good very support keep me informed with where my truck stood The only concern is the did not disfecfing after service with everything going on truck stood The only concern is the did not disfecfing after service with everything going on More

They do not add any profecional work.They painted a door They do not add any profecional work. They painted a door with a scratch and damage my car. They did a cheap Job. I am going to sepan to the superv They do not add any profecional work. They painted a door with a scratch and damage my car. They did a cheap Job. I am going to sepan to the supervisor área monday or tuesday 05/25/20 or 05/26/20. I'M VERY ANGRY 😠😡 More

service I've always had excellent service from Larry Davis. He follows up when needed and values my time and business. I will return whenever needed. I've always had excellent service from Larry Davis. He follows up when needed and values my time and business. I will return whenever needed. More

What should I start with first! The fact i called the day before and was told when I dropped the car off to mention red cap so the car could be dropped off at my house when done. I get there and was told tha before and was told when I dropped the car off to mention red cap so the car could be dropped off at my house when done. I get there and was told that service is no longer as you are not a Lincoln dealer anymore, and told they would get the car done fast if I wanted to wait....5 mins into waiting Sam found me and asked if I knew the door code to unlock the car as he locked the keys in it while it was running. By the way I hadn't needed the number before as I haven't locked myself out yet. Also I then tried to unlock from the Lincoln app to discover that the modem inside the car was not working properly, so waited for another worker to get there to break into the car.....have to admit oil change was fast, but no typical hand washing or vacuuming of the car as what was always included in my service plan I purchased........ don't worry I have already talked to Lincoln customer service and never have to step a foot back on Don Davis property again! I wish this was the first time I've had bad service with Don Davis, but it wasn't! The only visit I enjoyed was when I purchased my car and the one visit for service when a Steven helped me out.... More

disappointing compared to previous 13 years of service I regret not asking for Billy Cox while making appointment. Sam Rashid was listed as service advisor on your confirmation. He failed to greet me, intr I regret not asking for Billy Cox while making appointment. Sam Rashid was listed as service advisor on your confirmation. He failed to greet me, introduce himself, ask how he could serve. He rudely asked, "Is that it?" He did ask for my signature on his dirty tablet - for which I was grateful. He failed to tell me my car was ready - after two hours of waiting I went to service advisor Elizabeth who was extremely courteous, pleasant, helpful, and took me to cashier, who was pleasant and courteous. More