Clay Cooley Ford - Service Center

Very professional service advisor went above and beyond my expectation . Miss Cardenas researched Don Davis' a la carte service to find the deal I saw before going for service. Five stars ! To Ms. Cardenas my expectation . Miss Cardenas researched Don Davis' a la carte service to find the deal I saw before going for service. Five stars ! To Ms. Cardenas More

Recall I made an appointment with Billy Cox, service advisor, to have a recall service. He was very professional and made my service go smoothly. I was very I made an appointment with Billy Cox, service advisor, to have a recall service. He was very professional and made my service go smoothly. I was very pleased to see that all employees were wearing masks. Don Davis Auto Group is our dealer of choice and has been for many years. More

3 Hours for tire pressure check It took 3 hours to do tire pressure check. Adviser even said i could take it somewhere else after 20 years i will no longer use this dealership for s It took 3 hours to do tire pressure check. Adviser even said i could take it somewhere else after 20 years i will no longer use this dealership for service More

great customer service Larry Davis did an amazing job taking care of the issues on my truck and provided great customer service. I was very satisfied with my service. Larry Davis did an amazing job taking care of the issues on my truck and provided great customer service. I was very satisfied with my service. More

really this is getting to the oint where people will quit fe i like the job done and the people that did it. how ever i will not fill any more of your surveys they are getting to hard, i like the job done and the people that did it. how ever i will not fill any more of your surveys they are getting to hard, More

Great service. Larry Davis was outstanding taking care of my truck. He understood my concerns and communicated with me all the way! He is the gold standard to me! my truck. He understood my concerns and communicated with me all the way! He is the gold standard to me! More

Service I had no complaints. Service was prompt and efficient. Customer Service personnel were friendly and knew what they were doing. I will probably retur I had no complaints. Service was prompt and efficient. Customer Service personnel were friendly and knew what they were doing. I will probably return for next maintenance. You can stop sending surveys - It is a pain logging in, writing , etc, when I need to be working.....If I keep coming back, I am happy with the service. More

LONG WAIT FOR AN INSPECTION I was the first person to pull up at 6:15 on 6/23/20. When the door was open at 7:00 I pulled in and right after that the power went out. I set in a d I was the first person to pull up at 6:15 on 6/23/20. When the door was open at 7:00 I pulled in and right after that the power went out. I set in a dark waiting room for 2 hours waiting for the lights to come on. At 9 AM the power came back on. (I don't fault the dealership for the power outage. However, when the lights came back on, I had to wait 1 hr and 45 minutes for the state inspection to be completed. I could have gone to Firestone and gotten in and out within 30 minutes. This isn't the first time this has happened. I waited almost a half day for my car to go thru inspection and once again...I was the first person in line. The service technician asked for my business and said a delay like that would never happen again. On the occasion before this, my battery had gone out. I had bought the original battery there. I paid for insurance and the insurance company would have paid for the towing to and from your dealership. I was told that I had to be there to sign for the work. I explained I had no way to get there. A new battery there would have cost me $30-$40. I made several calls trying to work this out. What ended up happening was that my insurance company towed my car from my home to Firestone and back at no charge. Firestone did not require me to sign anything. However, the battery ended up costing me $386. My car is 13 years old. I had planned on buying a Ford. I am very hesitant to do business with your dealership. More

Excellent services,friendly staff! I’m being a Ford customer since 2016 , always have a good experience with Billy in the service department .Thanks Ford! customer since 2016 , always have a good experience with Billy in the service department .Thanks Ford! More

My experience was good! Why does this have to be a minimum of 25 words when I can say what needs to be said in 4. minimum of 25 words when I can say what needs to be said in 4. More