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Clay Cooley Ford - Service Center

Arlington, TX

4.2
2,082 Reviews

2,082 Reviews of Clay Cooley Ford - Service Center

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February 13, 2025

The dealership has a dishonest service department. There was poo communication as well as a long wait time. More

by rphillips93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nacho, Oscar
February 12, 2025

They are not delivering what they promised, not giving the documents to me , finance told me he emailed me the documents but he emailed the 2 pages only , car was missing the key and had some restrictions More

by Pourya1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Villa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Burris
February 11, 2025

did a great job with communicating about my concern and letting me know what we need to do to fix great job More

by Nortega357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacio Ortega
February 11, 2025

I had a great experience. Thanks for all the clay cooley ford team. They did an awesome job. More

by JANETMARIN61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Toney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Prestwood, Shannon Burris, Jonathan Pope, Joseph Ley
February 10, 2025

Carol was easy to work with and had my truck ready to go in no-time! Thanks Carol! More

by kayne57harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol
February 10, 2025

Good service fast and very frendly personal big space in waiting area close to home. More

by Juanbarco469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood, Shannon Burris, Jonathan Pope, Joseph Ley
February 06, 2025

Buen servicio y trato excelente y rápidos y calidad se los recomiendo mucho y la sala de espera está excelente More

by Arechiga_ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood, Shannon Burris, Jonathan Pope, Joseph Ley
February 05, 2025

I dropped my vehicle off service and when I picked up the vehicle and brought it home, realized that there was oil residue on my hood and on the side of the pick up truck they did not properly take care of m More

by JOSEANGELPEREZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
February 04, 2025

My second experience with the service center. Experience was good, cold in the waiting room, but the service was efficient based on the recall and alignment request More

by rawest06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
February 04, 2025

Alec in the service department was very good, and kept me in the loop. I was very pleased with the service. More

by KDWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec
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