Clay Cooley Ford - Service Center

From the moment I arrived, I was greeted promptly by Robert, who provided friendly and professional service. Throughout my visit, I was kept well-informed about the status of my car. When it was ready f Robert, who provided friendly and professional service. Throughout my visit, I was kept well-informed about the status of my car. When it was ready for pick-up, the process was quick and seamless. Excellent experience overall! More

My service rep told me the truck was there and ready for pick up. In fairness the body shop miles away is still part of clay cooley so I guess it counts as there. When I showed up he was watching videos o pick up. In fairness the body shop miles away is still part of clay cooley so I guess it counts as there. When I showed up he was watching videos on tick tack. He welcomed me pleasantly and said he would meet me out front with my truck. 5 minutes later he came out with another gentleman feeding me a line that this guy he just brought had the only key card to the body shop gate. Again not onsite. I waited 45 minutes to get my truck that was ‘ready for pick up’. When he finally returned with my truck. Upon my inspection the not only got half way with my problem (gap between the hood and grill’ but now there was also a clip protruding from the front bumper onto the grill. When I pointed it out to Robert after he joyously proclaimed ‘all ready’. He texted Gary to see what to do. Which turned into another trip to the body shop to fix. In fairness I have FordPass and knew my truck was not there. But I also knew the body shop manager Gary who seems quite nice and knowledgeable told me they did what they could on Tuesday and would call the dealership to pick it up. No response on Wednesday even though I texted Robert to check in. Thursday was the current day and I texted twice and had to make a phone call to find out it was ready and waiting. Anywho skipping to the part where he shows up with my ‘fixed truck’. The gap was better but was not completely fixed. The only answer that everyone kept repeating from the sales manager to the body shop manager and eventually the young Robert was ‘sometimes ford has defects and it is what it is’. Best idea of why Robert has a job based on my interaction with him is nepotism. Because if anyone has any remotely similar to mine is because his father or uncle are hiding these surveys. Either way my truck still has a gap at the hood after two ‘trips’ with Robert. More

I didn't know the dealership switched to Clay Cooley. However,I was assigned a new service advisor when I called. He impressed me by honoring the price for my two new tires that another company offered. However,I was assigned a new service advisor when I called. He impressed me by honoring the price for my two new tires that another company offered. He also arranged my car to be picked up and returned from my job. He did all of this the day before Thanksgiving. It was going to be a challenge for me to leave because we were short staffed for the holidays. He made me aware of the changes in my plan and/ or coverage. More

We received great service and a friendly atmosphere while getting our vehicle serviced . Thank you getting our vehicle serviced . Thank you More

Under new management. I will be back in about an hour and then do it again I will be back in about an hour and then do it again More

My service experience was great. I was well informed and attended to. Will definitely be back. I was well informed and attended to. Will definitely be back. More

Service Service was handled quickly and fairly . But all phone numbers on the text for Clay Cooley did not work. But all phone numbers on the text for Clay Cooley did not work. More

I had a coupon to get the Works for a good price. In the future the price goes up. The oil change was a quart low.. The tire damage was not detected during the TPS replacement resulting in on overnig In the future the price goes up. The oil change was a quart low.. The tire damage was not detected during the TPS replacement resulting in on overnight flat tire experience. Do you agree my service experience was negative ? More

Always taken care of by Jonathan and kept up to date in a timely manner. timely manner. More

Great job will be back for service nacho did a great job always kept me in inform always kept me in inform More