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Clay Cooley Ford
Arlington, TX
4,874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,261 service reviews
December 23, 2025
Great customer service, when there was an issue it was made right, we were treated with the upmost respect, greeted with great smile's and although our truck is in the shop, it didn't take them long to ac made right, we were treated with the upmost respect, greeted with great smile's and although our truck is in the shop, it didn't take them long to accommodated, thanks Kevin and Billy and the other young man I forgot his name I'll call him Mr Weather-ford, driving hours to get to work in Texas traffic deserve a standing ovation More
by Lucianawilliams01
Verified Customer
December 23, 2025
Great people and great service. I would recommend this dealership to anyone looking to purchase or service their vehicle. I would recommend this dealership to anyone looking to purchase or service their vehicle. More
by buckley58
Employees Worked With
December 19, 2025
Sales process was fine. Post-sale support has been bad. The salesman handled the purchase professionally and without issues. After delivery, I experienced an electrical pro Post-sale support has been bad. The salesman handled the purchase professionally and without issues. After delivery, I experienced an electrical problem and the truck was in service for several days. Communication from the dealership has been slow, inconsistent, and at times nonexistent. I’ve had to follow up multiple times just to get basic updates that were promised but never delivered. The issue was ultimately repaired, and I have not had further problems with the truck, but the lack of communication during the process significantly impacted the overall experience. More
by r.paredes214
Employees Worked With
December 19, 2025
Customer service is always pleasant. My service agent Nacho was very nice and made sure all my services were taken care of. Will be back when needed. My service agent Nacho was very nice and made sure all my services were taken care of. Will be back when needed. More
by cathycrain3
Employees Worked With
December 16, 2025
Oscar was very communicative and helpful throughout the whole service, best experience I’ve had since using this dealership. whole service, best experience I’ve had since using this dealership. More
by RLJREAL
Employees Worked With
December 15, 2025
Even though they were busy Kevin offered excellent customer service and kept me updated on what was happening. The service was performed in a reasonable time and done well customer service and kept me updated on what was happening. The service was performed in a reasonable time and done well More
by Shoshonee_thorpe
Employees Worked With
Kevin
December 15, 2025
The answer the phone and make sure I stay as up to date as they are. as they are. More
by raehuff4
Employees Worked With
December 11, 2025
Explained everything extensively, made recommendations accordingly. Work done in appropriate time. Satisfied with Dawn’s professionalism. Not overly satisfied with price structure. Thought cost to loc accordingly. Work done in appropriate time. Satisfied with Dawn’s professionalism. Not overly satisfied with price structure. Thought cost to locate issues extremely high. More
by Lugrandables
Employees Worked With
Dawn
