Clay Cooley Ford

They were really flexible with scheduling my service appointment. I was told who my contact would be and he met me when I came in. the service was completed promptly while I waited in their customer lou appointment. I was told who my contact would be and he met me when I came in. the service was completed promptly while I waited in their customer lounge. I'm very satisfied and would recommend Don Davis to everyone. More

I had to take my Ford Explorer in for routine maintenance and a recall item. My service advisor Larry Teryek was great. He was patient, kept me regularly updated on service throughout the day and was awesome and a recall item. My service advisor Larry Teryek was great. He was patient, kept me regularly updated on service throughout the day and was awesome to deal with! More

Larry was not very professional. He handed me a tablet saying to sign in 3 places but did not explain what I was signing or why it was necessary. I had to ask where the signatures He handed me a tablet saying to sign in 3 places but did not explain what I was signing or why it was necessary. I had to ask where the signatures needed to be and where the other 2 were needed. After this he came to tell me about the parts necessary and tells me they are not fixing my vehicle. When asked why not he had to be prompted again to tell me that the parts have to be ordered. I stayed this is what requested when I initially contacted the dealership over the phone and this wastes my time since I work 7 days a week. I asked so who should I fuss at about this and his response was “the lady who hit your car”. This was unprofessional behavior since I never stated the car was hit. I have never been to this service department and as of now when coming back I definitely don’t want to see Larry More

I had requested a tire rotation along with an oil Change and they didn’t rotate the tires. and they didn’t rotate the tires. More

Larry the service advisor went above and beyound to help me with my service visit. I am happy with work as well. me with my service visit. I am happy with work as well. More

Larry (Service Advisor) is by far one of the best I’ve dealt with. Very thorough and personable. If you need service from Don Davis I suggest you ask for Larry! dealt with. Very thorough and personable. If you need service from Don Davis I suggest you ask for Larry! More

Don Davis has been taking care of me for over 27 years and Larry Hinton has be a big part of that! Thanks and Larry Hinton has be a big part of that! Thanks More

Made the appointment online for oil change and GPS. When I arrived I was told I would need a separate appointment for the GPS since the electrician was booked. Then the "quick" oil change took about When I arrived I was told I would need a separate appointment for the GPS since the electrician was booked. Then the "quick" oil change took about 2 hours. The waiting area seems to have gone down hill over the years - it looked old and worn and there was no coffee. I know this is not Lincoln but I still expect better from a Ford dealer More

Well over all the service was preformed on time. Although when I received the text message asking about if I wanted my cabin filter replace. Mind you it was a brand new filter place in the day befor Although when I received the text message asking about if I wanted my cabin filter replace. Mind you it was a brand new filter place in the day before. I was a little shocked. Then when I was informed that I need a radiator flush and a intake valve cleaning I was alarmed. Since I only have 30000 plus miles on the truck. I refused the service. I was also informed about a wiper motor failure that is covered under warranty. Although was not informed on when that was going to happen. So… I am perplexed on what is happening to my favorite Dealership. Hope things work out. More