Clay Cooley Ford

Although I called to check the availability for the car I desired, it was claimed to be available, once I arrived the dealer, car was missing, I was disappointed but amazing Ms.Fernandez didn’t give up, she desired, it was claimed to be available, once I arrived the dealer, car was missing, I was disappointed but amazing Ms.Fernandez didn’t give up, she worked her tail off looking for a vehicle that is similar to the one I desired, better quality, nice features. Ms.Fernandez has amazing customer service, makes you feel comfortable, she’s patient and understanding and she just puts herself in your shoes so she can understand your mind and what’s going through your thoughts. I’m satisfied and grateful for her, because in a serious need she was able to help me get the job done. If you go shopping for a car at don davis, in Arlington ask for ms. Ashley Fernandez she will get you right!!!!!!you won’t regret it! You will say I told you so! Be ready to walk out with a new car‼️ More

Beware A CURRENT ALERTS FOR THIS BUSINESS Accreditation Suspension: On 08/18/2023 this business's accreditation in the BBB was suspended. The matter will be reviewed by the BBB's BUSINESS Accreditation Suspension: On 08/18/2023 this business's accreditation in the BBB was suspended. The matter will be reviewed by the BBB's Board of Directors at its next meeting. More

Great job with customer service representative. I had points I could use for a discount. I had points I could use for a discount. More

They performed the service great and got me out faster than I expected as they always do. than I expected as they always do. More

I purchased a used Mustang from Salesman Kevin Pryor. The entire purchasing process was seamless and the staff was professional and personable. I stated upfront I did not want to be hassled or pressure The entire purchasing process was seamless and the staff was professional and personable. I stated upfront I did not want to be hassled or pressured during the process. Neither occurred. The reason I gave four stars instead of five, was the amount of miscommunication between the sales department and service department. There were several promises to me that took weeks to come to fruition. The miscommunication caused several unproductive visits and hours spent at the dealership, after my purchase. In the end, Salesman Kevin Pryor, Used Car Manager Yasseen Malas, Financial Director Ryan Butler, Parts and Service Manager Austin Howell deserve praise for their diligence and persistence to complete a sale and for going above and beyond to make sure I was satisfied. If I had gone to another dealership, I would not have been taken care of like I was at Don Davis Ford. More

Walter was very professional and kept me updated throughout the order process. He was very knowledgeable about the truck and I called him a couple times to ask about how to operate something and he throughout the order process. He was very knowledgeable about the truck and I called him a couple times to ask about how to operate something and he was quick with a response! Thanks Don Davis! More

She is a good listener, is efficient, knowledgeable and informative. She kept me informed throughout the process. informative. She kept me informed throughout the process. More

This dealership took good care of my car. Well spoken staff that made me feel safe to leave my car to. I did feel extremely disappointed, not being able to get a loaner and having to pay Well spoken staff that made me feel safe to leave my car to. I did feel extremely disappointed, not being able to get a loaner and having to pay out-of-pocket for rental car that I was sent to. More

Very friendly and fast customer service experience,. Kay Bledsaw greeted me very politely. gave me apporximate ETA for job to be done. service tokk shorter than I exprected. Kay Bledsaw greeted me very politely. gave me apporximate ETA for job to be done. service tokk shorter than I exprected. More

I believe the service has improved since 2020-2021. i had stopped bringing my car to Don Davis because the service level declined. the service i received on Saturday, 08/12 was good. thanks! i had stopped bringing my car to Don Davis because the service level declined. the service i received on Saturday, 08/12 was good. thanks! More