Clay Cooley Ford

Love the great service! Have had many great experiences at the service Department. Fast service and Extremely pleasant to deal with. Jonathan Pankrez took great care of me. T Have had many great experiences at the service Department. Fast service and Extremely pleasant to deal with. Jonathan Pankrez took great care of me. Thank you! More

Positive experience I have a C-Max hybrid, which can be tricky for some maintenance/repair issues. Jonathan was positive, pleasant and prompt with his customer service, f I have a C-Max hybrid, which can be tricky for some maintenance/repair issues. Jonathan was positive, pleasant and prompt with his customer service, first by phone and then in person. He informed me that my car was covered under Ford's roadside assistance, which I didn't know. Thanks to his service, I received a free battery charge at home and then went straight to the dealership for a new battery. Thanks to Jonathan's work, the battery was ready to be installed by the time I arrived. While the process of installing was not quick, the experience was painless as I waited in the customer waiting area. Jonathan's positive attitude and prompt attention made the experience worthy of 5 stars. More

Treated like family We purchased a 2016 Edge and everyone treated us like family. Mr Howard, Clark LeDoux,, Jason K. Quincey M. Taylor G, They had it ready to drive home We purchased a 2016 Edge and everyone treated us like family. Mr Howard, Clark LeDoux,, Jason K. Quincey M. Taylor G, They had it ready to drive home in less than 2 hours. More

Jonathan Pankrez - Ford Experience Jonathan Pankrez has changed my attitude towards taking my truck to the dealership for repairs. What a great experience! Jonathan was honest with me Jonathan Pankrez has changed my attitude towards taking my truck to the dealership for repairs. What a great experience! Jonathan was honest with me and had my best interests in mind. Next time I have an issue with my truck I won't hesitate to go to the dealership vs. other repair options. My issues were resolved and ONLY the ones that needed to be. Thanks again Jonathan, Simon More

Jonathan Pankrez- Service Manager I would highly recommend Don Davis, one of their Service Managers, Jonathan Pankrez and Billy, one of the technician. I visited last weekend for a ro I would highly recommend Don Davis, one of their Service Managers, Jonathan Pankrez and Billy, one of the technician. I visited last weekend for a routine oil change and needed assistance with my door key pad code. Jonathan and Billy were very quick to assist me and answer any questions I had. My experience at Don Davis was a great one and I would recommend Don Davis, as well as Jonathan Pankrez. More

Great customer service Jerome did an excellent job helping with purchase a brand new car. Quincey also did wonderful when assisting and filling in for Jerome when needed. Jerome did an excellent job helping with purchase a brand new car. Quincey also did wonderful when assisting and filling in for Jerome when needed. More

Jonathan- Service Manager I would like to commend Jonathon on the personal service I received rent lay while having car troubles out of town. As a long time Ford customer, I co I would like to commend Jonathon on the personal service I received rent lay while having car troubles out of town. As a long time Ford customer, I could not have been anymore satisfied. Jonathon made sure that I was taken care if every step of the way as I found my way back from Abilene. He called the dealership in Abilene to make sure my wait was minimal. He called the dealership in Eastland to make sure if my car was not drivable they would take care of me. Personal service from Jonathon was AMAZING. Thank you so much. Will always only do business at Don Davis. More

Fantastic Service Visit! I bought my Ford Edge from another dealership in the DFW area and had purchased a 7 year/100k mile warranty. After the brakes began to loose the vacuu I bought my Ford Edge from another dealership in the DFW area and had purchased a 7 year/100k mile warranty. After the brakes began to loose the vacuum, I took it into Don Davis to have that and the door latch looked at. Jonathan Pankrez was my advisor and I cannot express enough gratitude for him! He kept me up to date on the expected service time, drove me back to my office (my brakes went out on my way in) and made sure he tracked down my warranty information. Overall, I'm super happy with the attention he showed as well as his very knowledgeable and personable nature. He's one of those people you'll always remember as being completely genuine, kind and helpful. Dealerships often find ways to dismiss you when you have service concerns, but not here. As soon as I dropped off my car I was in constant communication with Jonathan through the whole process. I'll definitely be coming back in the future, both for service and our next vehicle! Thanks again!! More

A Long Day! So after being referred over to Quincey Jr. Martin at Don Davis Ford Auto Center I went yesterday to try & trade Ash only to find out that there were So after being referred over to Quincey Jr. Martin at Don Davis Ford Auto Center I went yesterday to try & trade Ash only to find out that there were more problems going on under the hood than I thought that could've actually harmed me if not found. So after being told that I couldn't trade my car because it had no value & would serve no purpose I was forced to then look into getting a new car which I knew I probably wouldn't be approved for. Disappointed & hurt I began to grab my things to leave but, between Quincey & 2 other gentlemen Josh and Jeff who looked at my situation & saw how bad it was they were very determined to help me in any way possible. Quincey ran around all that day like a chicken with his head cut off trying to help in any way he could while keeping me calm & at ease at the same time helping other customers & making sales. Jeff stayed on the phone literally all day negotiating with the bank to get me into a car at reasonable price while also communicating and letting me know everything that was going on. Josh (my finance guy) kept me laughing & in good spirit although I was upset & becoming very impatient while at the same time trying to work out my financing deal. I just want to say between these three guys they worked their xxx off to help me. They saw the situation & did EVERYTHING within their powers to get me into a new vehicle & they did just that! Thanks to my super heros these 3 hard working guys I drove off the lot in a brand new never before owned 2016 Ford Fiesta! I am in love with my new car & I couldn't be happier thank you guys so much you all are rock stars at what you do & definitely completed the mission! More

First Ever Brand New Car I am so excited, I am able to ride a brand a new vehicle. (I've always had used vehicles (3)). My service was amazing. Between Quincey, Jeff, and Nino I am so excited, I am able to ride a brand a new vehicle. (I've always had used vehicles (3)). My service was amazing. Between Quincey, Jeff, and Nino, they made it well worth my while. Being very detailed and informative I was able to go home successfully and Happily in a 2016 Ford . Would definitely recommend to others. More