Clay Cooley Ford

don davis service center are so slow in getting you in and out.2 1/2 hours for a oil change and tire rotation is a little much. then they put your car in the parking lot and don't tell it is ready. I had and out.2 1/2 hours for a oil change and tire rotation is a little much. then they put your car in the parking lot and don't tell it is ready. I had to go in and ask a service man if my car was ready he told to Waite he would look into it. he came back out and said it was done they were doing paper work on. if I would have not seen them drive it out i would have waited another hour to get it. and when I went to pay the bill they still didn't have the paper work. and the lady couldn't fine my ford pass account had to Waite for some else to find my account. over all about three hours for a oil change. Thanks Don Davis. Tony Lacroce More

Always great attentive and timely service. Excellent explanations as to the problem and how they will correct it. Mark has always done a terrific job. Excellent explanations as to the problem and how they will correct it. Mark has always done a terrific job. More

I have been bringing my vehicles to Don Davis for years and my last experience was horrible. I do not recommend taking your vehicle there nor will I be going back. and my last experience was horrible. I do not recommend taking your vehicle there nor will I be going back. More

This is my first experience with Don Davis' service department. Took the Expedition in for its first oil change. Arrived at 8:30am on a weekday morning so it wasn't busy at all. After 3-1/2 hours, I w department. Took the Expedition in for its first oil change. Arrived at 8:30am on a weekday morning so it wasn't busy at all. After 3-1/2 hours, I wanted to know what they were doing so I look in the service area. I see my vehicle parked in a lot at the end of the building so I walk down there to make sure it is mine. I was attacked by one of the service advisors (Kay) telling me I can't be in that area. I told her I was wondering why my vehicle is just sitting there for the last 15 minutes. She told me 5 times in the next 2 minutes that I can't be there so I got even more upset. I told her that Jonathan Pope is my service advisor and she explained that he has gone to lunch. Now I am really ticked off. She decided she could check to see why my vehicle is just sitting there and what the status is. Once again, she said I can not be in that area. I already felt abused by waiting so long and now I am feeling like nobody cares about my time! I have a life too and it doesn't involve sitting waiting on someone to give me my vehicle back when they return from lunch! I have never felt like I didn't matter at all and that the staff would disregard my time and verbally abuse me at will. I believe this is my first and last time I will get my vehicle serviced at Don Davis! More

This was the easiest dealership I have worked with. I was in and out Great service and they know they’re stuff. I was in and out Great service and they know they’re stuff. More

Although I called to check the availability for the car I desired, it was claimed to be available, once I arrived the dealer, car was missing, I was disappointed but amazing Ms.Fernandez didn’t give up, she desired, it was claimed to be available, once I arrived the dealer, car was missing, I was disappointed but amazing Ms.Fernandez didn’t give up, she worked her tail off looking for a vehicle that is similar to the one I desired, better quality, nice features. Ms.Fernandez has amazing customer service, makes you feel comfortable, she’s patient and understanding and she just puts herself in your shoes so she can understand your mind and what’s going through your thoughts. I’m satisfied and grateful for her, because in a serious need she was able to help me get the job done. If you go shopping for a car at don davis, in Arlington ask for ms. Ashley Fernandez she will get you right!!!!!!you won’t regret it! You will say I told you so! Be ready to walk out with a new car‼️ More

Beware A CURRENT ALERTS FOR THIS BUSINESS Accreditation Suspension: On 08/18/2023 this business's accreditation in the BBB was suspended. The matter will be reviewed by the BBB's BUSINESS Accreditation Suspension: On 08/18/2023 this business's accreditation in the BBB was suspended. The matter will be reviewed by the BBB's Board of Directors at its next meeting. More

Great job with customer service representative. I had points I could use for a discount. I had points I could use for a discount. More

They performed the service great and got me out faster than I expected as they always do. than I expected as they always do. More

I purchased a used Mustang from Salesman Kevin Pryor. The entire purchasing process was seamless and the staff was professional and personable. I stated upfront I did not want to be hassled or pressure The entire purchasing process was seamless and the staff was professional and personable. I stated upfront I did not want to be hassled or pressured during the process. Neither occurred. The reason I gave four stars instead of five, was the amount of miscommunication between the sales department and service department. There were several promises to me that took weeks to come to fruition. The miscommunication caused several unproductive visits and hours spent at the dealership, after my purchase. In the end, Salesman Kevin Pryor, Used Car Manager Yasseen Malas, Financial Director Ryan Butler, Parts and Service Manager Austin Howell deserve praise for their diligence and persistence to complete a sale and for going above and beyond to make sure I was satisfied. If I had gone to another dealership, I would not have been taken care of like I was at Don Davis Ford. More