Clay Cooley Ford

I was greeted when I arrived. I was just having an oil change. I had never been to this dealership but a friendly lady that set up my appointment took time to put in my informatio I was just having an oil change. I had never been to this dealership but a friendly lady that set up my appointment took time to put in my information. When my name was given the attendant said she couldn't find any info on me or my car. I dont understand that at all. The lady that set up my appointment took 30 minutes taking down everything. After two hours I had to ask someone to check on my car. Paperwork was being done. 15 minutes later the cashier didn't even go over the details of service. I was trying to use points and was told when I scheduled that it would be handled by the cashier and it would not be a problem. But it was! He didn't know how to look up my points. Good thing for the lady at the end. She knew that my Ven number would pull up my account. Noone still went over the service paperwork that was done to my car. Overall I was there 2 hours and 30 minutes. Way to long for a routine oil change. When I got home I got on the Ford accessories page. It showed a recall for my Ecosport. I was never notified by mail. Shouldn't the dealership at this appointment had checked? I'm still not sure if my car is part of the recall. None of the people were rude but just not on there A game for my appointment. More

Shannon needs to know how to do her job! !! I had to go back 3 times for one tire change. She doesn’t need to be a service advisor. !! I had to go back 3 times for one tire change. She doesn’t need to be a service advisor. More

Very helpful and quick getting the oil changed. Also fixed my ford reward points when no one else did Also fixed my ford reward points when no one else did More

Great job getting my car in and fixed quickly! Shannon was awesome! Definitely will return for car service. Shannon was awesome! Definitely will return for car service. More

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the staff were all super friendly, everything was clearly explained to me, service was fast i will be back! explained to me, service was fast i will be back! More

Unacceptable service! !! Oil change service was a pick up from home and when they finished and brought the car back oil cap was not on and oil was spilled all over the en !! Oil change service was a pick up from home and when they finished and brought the car back oil cap was not on and oil was spilled all over the engine and inside the car smelling burned oil. More

Larry took care of us and we will be back for the next one. From the time we started looking to time that we picked up the truck Larry was a lot of help and made the purchase quick and easy. Thank you Don one. From the time we started looking to time that we picked up the truck Larry was a lot of help and made the purchase quick and easy. Thank you Don Davis Ford for helping us get our New F150 More

Friendly and professional sales staff. No high pressure sales pitch, just showed me what I was looking for, and that was it. No high pressure sales pitch, just showed me what I was looking for, and that was it. More

Everything went well with the purchase of my new vehicle. Whenever I get a new vehicle, I always get with Larry Hinton. Whenever I get a new vehicle, I always get with Larry Hinton. More