Clay Cooley Chevrolet

HORRIBLE EXPERIENCE Where do I start...Let's just say a good lesson learned for young, young adults. I went in to trade my 2003 Chevy Silverado and to get a 2014 Chev Where do I start...Let's just say a good lesson learned for young, young adults. I went in to trade my 2003 Chevy Silverado and to get a 2014 Chevy, the sales man was extremely nice on the phone and informed me that everything was going to work out and he would not screw us. We told the sales man EXACTLY what we wanted in a TRUCK (5.3L 4x4 crew cab) which we told him multiple times. He then said I have the perfect truck, pulled it up to us and we test drove it. It was dark and we failed to check the motor, but whenever we were in about to go over financing he told us multiple times it was 5.3 L and not to worry. Whenever we were speaking about our warranty they suddenly tried to take the bumper to bumper away and say they never told us, whenever I stood up to leave they SUDDENLY remembered they said that and gave it to us. The Sales man also promised us that he would have the windows tinted for us and a trailer hitch receiver put on the following SATURDAY at 10AM The following day we were messing with the buttons trying to learn everything and it scrolled across the screen it was a V6. So we drove back up to the dealership and went to our sales guy and whenever we did he said "i am so sorry, I did not realize it was a 4.3L, let me get someone to help yall right away!" (AND THE CONTRACT SAYS NOTHING ABOUT THE MOTOR EITHER) HE then went to the manager and then the manager came out (OR WHO WE THOUGHT WAS A MANAGER) he basically told us there was not anything they could do for us, and we were going to lose the money on the truck because we could not get our down payment back from the truck we traded in and get a new one. I said "well the sales man said he did not even know it was a 4.3L and he said," "he told me he did tell yall it was a 4.3L, so you guys knew before you signed the contract" (SO THE SALES MAN LIED TO SAVE HIS BUTT) I asked to speak to the GM and they told me he was gone for the day and I could not speak to him. After that being the young woman I am I called my father (BECAUSE I DID NOT KNOW WHAT TO DO), he then called up to the dealership and requested to talk to the GM of the place. Well come to find out the sales manager and the GM have almost the same exact name and they are brothers. So the Sales Manager (THE BROTHER) decided it would be funny to get on the phone and pretend to be the GM. (THERE IS A GLASS WINDOW WHERE I WAS WATCHING ALL OF THIS HAPPEN) and they were all laughing about it saying they would call back and try to help. (AS I AM SITTING IN THE BUILDING) they would continue to stand there and then whenever my dad would call back they would tell him they tried and there was not anything they would do. We waited for 4 hours (BY THE WAY AFTER THE FIRST hour NO ONE SPOKE TO ME TO TRY TO HELP)n and then left. the following day we decided there was not anything we could do, so we called to see if we could still get the receiver hitch and the tinted windows and the salesman said he would have to call us back because he did not think he could have it done anymore, after we started to get mad he said "well I will call you back at first thing Saturday morning" (FRIDAY NIGHT 4PM) The following morning (SAT MORNING AT 10am.) we called and he said he would call back because he still did not know, called again at 1pm he said he would call back he did not know, called again at 6pm said he would call back before the day was over..... NEVER GOT A PHONE CALL, Called Monday 10am and he said he would call back between 12:30-1:30 NEVER GOT A PHONE CALL, so we called again at 3pm and the salesman said he could tint the windows but we would have to pay $400 for the trailer hitch receiver and that he never said he was going to have it done for free. (SO HE LIED AGAIN) PLEASE DO NOT GO HERE, IT WAS THE BIGGEST WASTE OF MONEY, ONCE YOU SIGN THE CONTRACT THEY NO LONGER CARE ABOUT YOU, I REGRET EVER GOING THERE. PLEASE DO NOT WASTE YOUR TIME AND MONEY, THERE ARE CHEVY DEALERSHIPS ON EVERY CORNER. FIND A DIFFERENT ONE TO GO TO More

Worst Dealer in DFW I was about to put a deposit on a car-get there and the car is sold. They came up with a lie saying they were trying to call me and my phone was busy. I was about to put a deposit on a car-get there and the car is sold. They came up with a lie saying they were trying to call me and my phone was busy. I have a IPhone-I see all my calls. They put on a act and fully planned. I had my own financing and didnt want my trade in-They had the nerve to offer me 500-GO TO SPORT CITY TOYOTA- 0 percent financing on a 2015 Corolla and no xx! DONT SEE CLAY! More

Salesman Orlando was awesome! My overall experience with Clay Cooley was a very smooth one. It only took maybe 2 hours for reference and everything to be verified. A salesman named My overall experience with Clay Cooley was a very smooth one. It only took maybe 2 hours for reference and everything to be verified. A salesman named Orlando is the one who really made my experience memorable. He went above and beyond to help me to get my 2009 Nissan Altima. He even helped me to find insurance for my car as well. I would recommend Clay Cooley in Irving to anyone that I know. More

Cooley is the coolest Long story short, I was on the verge of calling it quits on getting a new car, until I went to Clay. Chad Bowers with Cooley Ford kept me laughing in Long story short, I was on the verge of calling it quits on getting a new car, until I went to Clay. Chad Bowers with Cooley Ford kept me laughing in my car buying process and if I could recommend anyone as a sales associate, he would be the guy. We all know it is a long process and Chad kept me laughing for hours and the time seemed to fly by. More

shoping for a car I was here last week and spent 5 hours just for nothing they want sell me what they want not what you want and not just that with the highest interes I was here last week and spent 5 hours just for nothing they want sell me what they want not what you want and not just that with the highest interest rate. I went to car max and only took less than hour to sell me a car they sold me what i want at the lowest interest rate and is nothing hide they showed me all my options these dealer CARMAX IS THE BEST.COOLEY CHEVROLET THEY ARE LIARS AND WORST PLACE TO BUY A CAR.MAKE YOUR MATH BEFORE YOU COME HERE OR ANYWHERELSE .DON'T GET RIP OFF More

Outstanding car experience! I shopped for a new/used vehicle online and ran cross Clay-Cooley dealership. I really like the price of the 2014 Impala Lt. I met Orlando at the faci I shopped for a new/used vehicle online and ran cross Clay-Cooley dealership. I really like the price of the 2014 Impala Lt. I met Orlando at the facility and he was very empathic of my wants and expectations. After friendly negotiations, I drove away in that 2014 Impala Lt. with a great price and a decent interest rate. More

Great experience Jackie Franco gave excellent customer service , she explain everything in great detail , was very informative. She made it to be stress relief I was v Jackie Franco gave excellent customer service , she explain everything in great detail , was very informative. She made it to be stress relief I was very content with her assistance . I would totally recommend her !!! More

great car buying experience they made it easy for me to find a car that I wanted and show me cars that was affordable cars that I prefered it was cool to be taken care off like t they made it easy for me to find a car that I wanted and show me cars that was affordable cars that I prefered it was cool to be taken care off like that, didn't fill like he was hustlin me More

Made my day! The whole staff is great and hilarious. I had an excellent experience. They even fed me. Paul is new but very knowledgeable and a great listener. Scot The whole staff is great and hilarious. I had an excellent experience. They even fed me. Paul is new but very knowledgeable and a great listener. Scott Clinesmith was sensitive to my needs and nice enough to call my old dealership to check on gap insurance and other service warranties I may have had. Terrell Turner helped me get into my first brand new car and I couldn't be happier. All in all I came in for a used car and they got me into a brand new car with monthly payments I am more than comfortable with. Mike is finance was very helpful as well. I completely recommend this location More

Loved it I really wanted a new car and I had been talking to Corrine who was helping me and I had been in a fresh start program vehicle and she was able to get I really wanted a new car and I had been talking to Corrine who was helping me and I had been in a fresh start program vehicle and she was able to get me into a new Equinox that I had been wanting for a long time. I appreciate all of your help you have no idea how happy I am with this new car!!! More