Clay Cooley Chevrolet

Fraudulent activity Buyer Beware!! If you buy a used car from this business, which I highly recommend you do not, make sure to have a third party mechanic look it over Buyer Beware!! If you buy a used car from this business, which I highly recommend you do not, make sure to have a third party mechanic look it over. Do not listen to their sales staff about how the vehicle has gone through rigorous testing by certified staff. I am currently in the middle of purchasing a truck from them which is contingent upon Clay Cooley fixing issues my third party mechanic discovered, which their "Top Notch" mechanics had missed; as well as, repainting the truck. In fact, the truck wouldn't even pass inspection. During this time of waiting for the repairs to take place, no one could give me any answers as to the status of the truck. Getting anyone to call you back is the most difficult process for this company. After leaving multiple messages with the sales staff, finance, and managers, I received a response one week after dropping the truck off. Now to mention again, the loan was not to go through to the bank until after the truck was fixed and I inspected it. They finance department had decided it was ok to send the loan through anyway. So this process is still an ongoing mess right now. The person in finance I am working with, Rahim, had me come in and resign some paperwork to extend the start date of the loan because the repairs were taking longer. In my haste, ignorance and misguided trust in the company, it was not until later when I received the loan note from the bank, that I noticed the price of the vehicle was increased by over 3k. Rahim assured me that the paperwork I had signed was just an extension for the date and not once did he tell me about the increase in price from the original loan. What they did was lower my interest rate and raise the loan amount so the monthly payments looked the same. Not a tactic I would expect in a company like Clay Cooley. I've tried to reach out to talk to Rahim and figure out why he tricked me into signing this deal, and while yes I should have read the many pages in detail, Rahim assured me it was the same deal, just a date push out. Also to reiterate, the loan was not supposed to be processed until I inspected the truck. I will update more details on how my loan was changed to an amount which was not after upon soon. More

A joke of a service department. AVOID AT ALL COSTS. Unorganized mess of a service department. Careless and sloppy service. What they are doing is wrong, and unsafe to customers. Clay Cooley Chevrolet Unorganized mess of a service department. Careless and sloppy service. What they are doing is wrong, and unsafe to customers. Clay Cooley Chevrolet will return vehicle to owner with more problems than originally taken the car in for. There is clearly no communication within the department, no one knows what is going on. Employees fight with each other and talk bad about customers in front of other customers. With all the time I spent there, I heard several people call to complain, only to have the service department deny everything and talk bad about the customer after they hung up the call. You will call and they will tell you to come in, then arrive and they wont have anything prepared, as if you never even called. Extremely unprofessional. Unqualified or lazy technicians. Absolute nightmare. Here is the VERY CONDENSED version of my experience: -1st time I took my 2017 traverse with under 60,000 it it got returned to me saying that they fixed all transmission issues, and charged me $600. The vehicle had no additional miles put on it, and very obviously still had the problems originally complained about. Indicating that they did not even drive my car. I took the car back in. -The second trip back (after they claimed to have fixed my transmission and charged me $600) they found that the car had a whole mess of issues with the Transmission. It had to have a fluid and debris removed from the transmission. Making it very obvious that they did not even touch the car the first time. They had my car for an entire month to fix this issue. They then returned the car to me once more. I drove the car off the lot and immediately heard noises coming from the car and experienced an extremely shaking ride. -I took the car back a 3rd time, to address the NEW issues on my car, only to have them tell me nothing was wrong. When I picked up the car they did not have paperwork written up, and did not appear to have even looked at my car. I took the car back just to run from these people who clearly had no idea what they were doing. -I then filed a complaint with Chevrolet Corporate, where I received minimal assistance. My car is driving worse than ever, and is very scary to drive. Eventually, it breaks down. -Fast forward 2 months, and my car is not drivable, with $2,000 worth of damage. Keep in mind this is a new bought car, with under 60,000 miles, that they told me was completely fine, even after I explained all of the new issues that had arose after taking it in originally. Clay Cooley Chevrolet is running a very sketchy business. I regret ever taking my car to them, as it has been a horrific experience that has cost me so much money, time, and annoyance. I am now left with a undrivable car, more damages than I could ever imagine on a new car with under 60,000 miles, paying for a rental car until I can figure things out, and too much money invested in this car. More

Deceptive Advertising I saw listings in CarGuru, Autotrader, etc for Clay Cooley Chrevrolet in Irving, for 2019 Camaro base models (there were about five at the same price I saw listings in CarGuru, Autotrader, etc for Clay Cooley Chrevrolet in Irving, for 2019 Camaro base models (there were about five at the same price) for $18.529. This was late on a a Saturday, too late for me to actually drive over. So I did the dealership chat, and confirmed the price was valid. Took a picture of the listing on CarGuru for one of the cars for good measure. This is obviously an outrageously good price for a new Camaro. So, I called the dealership first thing Monday. Spoke to Eli. He said they had the specific car in stock that I had the picture of, but said $24K was the best they could do. So, I advised of my screenshot and the chat I'd had with a rep confirming the original price. After some discussion, they agreed to honor the price, and said they would call back with the final pricing (TT&L, doc fee, etc.) in ten minutes. Waited, waited....after nearly an hour I texted and called. When I got in touch with Eli, he said that in order to honor the original list price, I had to currently own or lease a Ford Mustang. Hmmmm....not mentioned in the original listing, or in the previous conversation. I understand that the original listing price was really too good to be true, but they did list it. Also, feel like if they say over the phone they will honor the price they should do that, or tell you at the time there are strings attached. In the end, this just wasted a lot of my time, and theirs. More

[Anti] Service Department Purchased a used vehicle from here less than 2 months ago and the person who assisted me did a tremendous job, so that I am grateful for. However, the Purchased a used vehicle from here less than 2 months ago and the person who assisted me did a tremendous job, so that I am grateful for. However, the [Anti]Service Department has made this review a 1 star instead of 5-star. Simply put, I turned the heater on for the passenger side only to find out it doesn't work. Due to the extreme heat when I first purchased it, I didn't check it but was informed by the service department that they had performed a 120-point inspection, which could not have been [successfully] completed since checking the heater overall is part of it. Because I didn't purchase their warranty, they refuse to fix the problem, even with the Service Director being notified. Now I am left with having to write a bad review and most likely having to get BBB & CA involved due to their falsified inspection when I first purchased the vehicle. I should've known something wasn't right given how quickly they performed this so called "inspection". More

Never Shop at Clay Cooley Worst car dealership in the country. A completely dysfunctional dealership and truly disappointing experience that for some awful reason, keeps on Worst car dealership in the country. A completely dysfunctional dealership and truly disappointing experience that for some awful reason, keeps on giving (must be a sales event). I just bought my truck, and the employees at the dealership were leaning on it. A new truck, and you have 2 people laying all over the hood of the truck. They said they would tell their manager about those employees - that didn’t happen. Next, they put a full tank of gas in it, but forgot to tell whoever getting the gas to not SMOKE in my car. At this point, let’s pause. Are these two events considered good service for a large purchase like this? Absolutely not. And the story gets much greater, they didn’t just take my deposit amount - they took twice my deposit amount. At this point, I’m pretty angry. I call them up, I get a sales person, who says there is no manager on site. I hang up. I call my bank and file a dispute. They recommend I call them back. I call this dealership again. A new person answers. I say why I am calling and how I need to talk to a manager immediately. She says of course, WE ALWAYS HAVE A MANAGER ON SITE. I then say - well why did someone else say otherwise? She didn’t know. Great. Two people who aren’t being helpful - don’t worry, she forwarded me onto an extension line that didn’t pick up. I called again. Talked to another person. I told him why I was calling and why I was calling a third time. He talked to a manager and said I would get my 25 bucks back - UM hello, my deposit that you all took twice is much larger than 25 dollars. I told him I wanted to talk to a manager and he said the manager would call me back in 15 minutes. NO CALL FOR THE REST OF THE NIGHT. I should have never purchased a car from this dealership. I had an appointment and they were so unorganized. This should have indicuated rk me that this was not worth continuing. Overall, I will never step foot into another Clay Cooley car dealership again. Trust me, you will have a similar experience as me if you shop at any of his dealerships. The service quality is low, none of these employees are trained appropriately, and the culture does not surround the consumer. I am going to inform my whole network of this awful experience and can’t wait to see them purchase cars at other dealerships besides Clay Cooley. More

Lemons that Dont Follow the Law My mom bought a used Jeep that was only a year old from William Harris the GM of used cars and two weeks later she takes it in with anti freeze smell My mom bought a used Jeep that was only a year old from William Harris the GM of used cars and two weeks later she takes it in with anti freeze smell and the air isnt that cold. She asks multiple times what repairs are being done etc. Never any specifics, then says they are waiting on freon, freon is sold at Walmart!!! She hasnt made a payment yet and she has had it in the shop. I call William and he gets rude real quick as stated in another review. Says its not a Lemon law car and she cannot bring it back. My mom gets the car back and there is nothing on the service sheets showing they did any repairs for what it was brought in for! It sat for a week and a half. They do not need to be in this business if they are going to screw over a christian women. More

Bait and switch Found a great deal online on a city express can. I called on Monday morning and was told by Joyce they still had it in stock. I got approval for the Found a great deal online on a city express can. I called on Monday morning and was told by Joyce they still had it in stock. I got approval for the company to check it out and purchase if nothing was wrong with it. Called again before we made the 30 min drive to the dealership and again it was STILL available. We got to the dealership and SURPRISE it was sold. Checked back online after getting back to the shop and we had another salesperson respond to an online chat request that yes it was still available. We left a voicemail to that salesperson that I had went up there and it was sold a few minutes before we got there. He never responded. This is the classic bait and switch. Very disappointing since the advertise on my favorite radio station "1310 The Ticket". Now that throws their creditable into question. "Shop me first shop me last, either way come see clay" More

Amazing I would call this visit amazing because I came with my daughter to get her first car, and not only did she get a car, but a new car with no complicati I would call this visit amazing because I came with my daughter to get her first car, and not only did she get a car, but a new car with no complications. Lloyd and Micheal made the transition and transactions very smooth and quick. More