
Clay Cooley Chevrolet
Irving, TX
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Worst place to deal with The worst place to have a car serviced, they don't call and update I have to call them to find out what's going on with my car, and after 12 days they The worst place to have a car serviced, they don't call and update I have to call them to find out what's going on with my car, and after 12 days they still didn't know what was wrong with the ac and the best fix is basically to replace the whole ac which will coast me over 2400, I don't think so. More
Be ready for a fight The salesman that helped me was perfectly polite, however within 10 minutes of arriving on the lot a manager got involved and all of the managers here The salesman that helped me was perfectly polite, however within 10 minutes of arriving on the lot a manager got involved and all of the managers here are hyper aggressive alpha wannabes. They will strong arm you into agreeing to trade in evaluation before you've even driven a car, and ask you to fill out paperwork too (don't ever do this if a dealer asks you to by the way). And to add insult to injury they will undervalue your trade by insane amounts, also don't ever allow them to evaluate your trade in without you being present. Don't set foot on this lot, there are better places out there. In short if you want to buy a car here, Don't, if they have exactly what you want be smart do your research and be ready for a fight and be willing to walk on the deal. More
Customer Service is the WORST!!!!!!!!!!! Purchased new 2014 Camaro that was totalled December 2016. As of May 2, 2017, I am still fighting with this dealership to cancel my unused warranty i Purchased new 2014 Camaro that was totalled December 2016. As of May 2, 2017, I am still fighting with this dealership to cancel my unused warranty in order to settle my GAP claim. I do not recommend this dealership. Nobody returns calls or emails. I returned the completed warranty cancellation forms on February 1, 2017 and as of May 1, 2017 the only information that I can get from the finance department is to call my lien holder and see if they received the refund check. What?!?!?!?! NEVER AGAIN WILL I USE THIS DEALERSHIP FOR ANYTHING!!!!!!!!! More
awesome job. Orlando The sales person was so efficient the delivery lady and the finance guy. Same way. Im definitely buy my next auto. With this. Team. And recommend to The sales person was so efficient the delivery lady and the finance guy. Same way. Im definitely buy my next auto. With this. Team. And recommend to my family and friends to go there with them More
Finally Paid For Windshield Very difficult to do business with . Unfortunately they had exactly what I wanted so I purchased from them . Never will buy anything from them again . Very difficult to do business with . Unfortunately they had exactly what I wanted so I purchased from them . Never will buy anything from them again . The vehicle had a cracked windshield that the finance manager said would pay for repair . I had it repaired right away and sent invoice to the salesman, finance manager and manager . No reimbursement , no return calls and it's been over a month . Bad Business . More
Amazing customer service!! Orlando was amazing!! He took his time and explained everything thoroughly and answered any and all questions i had not to mention he made things so e Orlando was amazing!! He took his time and explained everything thoroughly and answered any and all questions i had not to mention he made things so easy before i even stepped into the dealership!! Would definitely recommend him and Clay Cooley to anyone i know and will for sure be doing business in the future with them!! More
Decent experience, but remember who you are dealing with Bought a used Chevy recently. Within the first two months of ownership I have replaced the battery ($150), the wipers ($30), and the brake pads ($60). Bought a used Chevy recently. Within the first two months of ownership I have replaced the battery ($150), the wipers ($30), and the brake pads ($60). I know this is a used car, but maybe a nice dealership could help out with this. Even if they don't you would expect to get a straight answer from the salesman on the issue. Orlando Hewitt (salesman) seemed very helpful while selling the car, and after the sale. Until I contacted him with the issues. Now he will not respond to my emails. More
Great Experience I visited Clay Cooley this Weekend!!!! This Dealership is amazing!!! I was able to use the same salesman that sold me my last vehicle!! Orlando Hewitt I visited Clay Cooley this Weekend!!!! This Dealership is amazing!!! I was able to use the same salesman that sold me my last vehicle!! Orlando Hewitt..This Young Man is so dedicated to his job. He made us feel so comfortable and treated us with with so much respect!!! The finance Guys, Ben and Dave treated us like Family!! It was a pleasant experience and I have recommended them to several people!! It does not matter how bad or good your credit score is, You will leave in a new vehicle!!!!! This is my third vehicle from them and I am pleased as punch! Orlando has been there at least 6 years! It says a lot for the company to have a salesperson that long and Loyal!!!! J.Pennie More
Service are excellent.. Just want to give a feed back to Chase Bradley ..he is an excellent person treat me like a Family..no stress..he go over beyond my expectation..I will Just want to give a feed back to Chase Bradley ..he is an excellent person treat me like a Family..no stress..he go over beyond my expectation..I will recomend this Dealer to all my friends and family.. More
Incredibly unprofessional finance department Once they get you out the door after the sale, they do not care about you. I sat in their lobby for an hour waiting on a finance rep because I needed Once they get you out the door after the sale, they do not care about you. I sat in their lobby for an hour waiting on a finance rep because I needed some help regarding my warranty and gap coverage but they ignored me. I called for a week leaving messages that were never returned. This is how they treat paying customers. More