Clay Cooley Chevrolet

Terrible Setvice The worst Chevy dealer in United States , I’m surprise the GM not revoking their license because they so corrupted and bad in service they damage GM n The worst Chevy dealer in United States , I’m surprise the GM not revoking their license because they so corrupted and bad in service they damage GM name ! I bought battery from them for my Chevy Impala , car my battery die it has warrantee on it ,July 15, 2019 and July 20, 2019 in past two weeks I have been calling them no answers left voicemail with my name and phone number and problem I have no Answer or call back , this Chevy service and dealer worst nightmare run from it , I don’t recommend them More

Clay Cooley Chevrolet, Dallas, incompetent, rude, abusive I absolutely will give every nitty gritty reason why I'm giving 1 star, if I could have given less, I would have. On May 1st my husband decided to ch I absolutely will give every nitty gritty reason why I'm giving 1 star, if I could have given less, I would have. On May 1st my husband decided to check into trading in his VW Touareg for a new pickup truck. He have loved his Touareg, but super expensive to maintain, plus he have always been a truck and a Chevy guy, he have had many trucks, but never a new vehicle. I was in the hospital, 4 surgeries since Christmas, my 5th hospitalization, this time with bone infection and 2 abscesses next to my spine I'm mentioning this because it has been much harder on him than me. He wanted to surprise me. The day he picked me up and brought me home from the hospital he was so happy and so exited to show me. He chose a Chevy Colorado instead of a larger truck. We could afford it and would lower our bills. He bought some accessories, bug guard, rails, ordered a bed extender, was looking at bed liners etc. During this time he got his tags and plates. On May 31st he received a frantic call from Bryan Bellamade, he asked my husband to read him the vin off vehicle, not the paperwork. My husband did. Bryan had panic in his voice and told him that he had the wrong vehicle. They had given him another vehicle than what he purchased on 5.1.19. For one month my husband had driven around in a vehicle that was not registered, not titled, wrong tags. Where was his vehicle? Bryan said he would get back with him. Nothing Friday or Saturday, Monday was memorial day. My husband had called him and texted him. Nothing. He called Tuesday morning, nothing. He had to go to work, i offered to call Bryan. I called and he answered on first ring. He said he would call as soon as he got to the office, said he was the sales manager. By 1pm i called him back, no answer. I then borrowed my sons phone, Bryan answered right away. I introduced my self. He used the same tactic, he would call me in a few hours. I told him my husband needed some answers, what Clay Cooley would do to make it right. Bryan became very defensive raised his voice accused me of harrassment. I asked for the name of his manager, he screamed louder, it was no other manager who could deal with this. I told him i was just asking for the name of his manager. He continued to scream at me, that i was threatening him. I was calm, erratic people don't make me change my behavior, I told him I would find out on my own and I would be disconnecting the call. He was extremely abusive, disrespectful and rude. Called back and got big Joe. He seemed very nice, apologized, laughed the whole thing off and said it happens all the time that customers get incorrect vehicles. He told me to have my husband call him. My husband called and it sounded it was easy peasy to fix it, just some paperwork. He was told he could keep the truck he had been driving since 5.1.19. A couple of days later he got another call from Joe, apparently it wasn't easy peasy, he needed to bring the truck back and get him into the truck he actually bought. The truck he had been driving was black, the other truck was dark gray. The accessories he bought was for a black truck, not that big of a deal, but added to frustration. They offered to transfer the accessories for him before they delivered the car. More waiting. The truck was brought out, keys handed over. And you would think that was the end of it. No, that's when the nightmare started. After my husband got the keys, he stood outside and had a cigarette before heading home, decided to walk around the truck to check it out. When he got around to the driver side he noticed a big dent and a scrap on the rear fender by the back door. Someone in the dealership had crashed his car during the short period they had it to switch over the accessories... and decided not to tell him about it. Monty went in and got Joe and showed him. Joe promised they would take care of it and would throw in a bed liner. My husband realized later that he made a huge mistake then when he accepted delivery of the car. He was so overwhelmed at this point and just wanted to get home. When he started driving is when he realized his new truck was filthy and had over 3000 miles on it, it had been used as a loaner. He came home and showed it to me. Exhausted. He brought the vehicle back for repairs next day and since then he has been in a loaner. The vehicle was supposed to have been done last Friday, then Monday or Tuesday (today), today he was told Thursday. I was finally able to speak with a senior advisor at GMC today. The case. Was supposed to have been assigned last Thursday and been completed today, instead she is telling me 2-3 days, no sense of urgency by anyone, mainly hostility or a blaming attitude. They seem to care less now when they have their money. My husband had such excitement 6 weeks ago about his new truck. That is all gone. The truck he is getting is used (as a loaner) with 3000+ miles and have already been in an accident. I would really like to hear Clay Cooley explain this to us, face to face, looking us in the eye. Is this how he has become rich? By being crooked. Ripping his customers off. How do you sleep at night Mr. Cooley? More

Horrible Service DO NOT take your car here for Service. They kept our jeep for over 3 months. They changed the final price on us by alot and would not release our Jeep DO NOT take your car here for Service. They kept our jeep for over 3 months. They changed the final price on us by alot and would not release our Jeep until we paid the full amount they were requesting. They gave gave us a rental after we had the jeep in service for 3 weeks and tried to hold this against us at the time of payment.Tony was our point of Contact at Clay Cooley Irving. More

Hung up on by Tony. Worst customer service Called the morning of 3-21-2019 on a 2018 Chevy Silverado I saw on The KBB site the night before. This vehicle had been a loaner and was priced at $29 Called the morning of 3-21-2019 on a 2018 Chevy Silverado I saw on The KBB site the night before. This vehicle had been a loaner and was priced at $29,805. When I called the operator transferred me to Tony. I gave him the stock number and he verified the MSRP but when I told him the cost of the vehicle he stated that a third party vendor does these sites for them and entered the rebates twice and the price was wrong. Funny how a few more dealerships had the same type of vehicles which was loaners going for the same rate. Informed Tony that I was shopping for Silverados and needed his best price. He told me to give him a price and I said no, what is your best price? He became very aggravated and aggressive towards me and hung up. Yes, he hung up on me. At no time was I rude or unprofessional. Later that day I called back again and it was still a cluster. Talked to a guy named Dennis who came across extremely desperate and acted like he had never sold a car. I asked for another pre owned person and this offended him. Finally got ahold of a guy named Jay and he hung up on me twice by accident but called me back both times. In the middle of all this Tony got wind of this and called me. I record the conversation between Tony and I and he stated that he hung up on me that morning and nothing else needed to be said. Seriously? Finally got ahold of the GM named Ali and explained what happen. Even sent him the recorded conversation between Tony and Myself. That was around 4 today. It’s now 9:30 at night and nothing. I did get ahold of Clay Cooley’s personal secretary and she assured me the Clay, Chase and Ali are working on this. I also filed a complaint with GM corporate and the chamber in Irving Texas. Will follow up with the Atteiney Generals office in the morning. Being a loyal GM owner for 25 years and dealing with dealerships for about the same time I have never dealt with such a group of unprofessional people in my life. These guys already have a bad image in the industry but always liked Clays commercials and a personal friend picked up a SUV from them last year and said what a great group of people. I truly feel being in a unique situation with excellent credit and putting down a large amount of money hurt me more than it helped in this situation. That the target market for them are people with ok credit so they may finance them with lenders who will give them kick backs in the loan process and make more money at the end of the day. I truly hope you turn this situation around fast and coach and train this group at the Chevrolet dealership in Irving so no other’s customers have to experience this again. More