Clay Cooley Chevrolet

DOn't walk, RUN AWAY This is hands down THE WORST car buying experience I have ever had. They are shady to upmost! I went in with a pre-approval from Capital one as well a This is hands down THE WORST car buying experience I have ever had. They are shady to upmost! I went in with a pre-approval from Capital one as well as a trade in finance thru Cap 1. I pointed out issues I had with the vehicle BEFORE the purchase and was told that they would be taken care of...Long story short, THEY WERE NOT. I ended up having to call capital one and have them pull the financing in order for this dealer to do WHAT THEY WERE SUPPOSED TO DO ANYWAY! With the financing pulled, they started talking a different tale. This grimy manager came out stating that he had agreed to doing these things already and he doesn't know how that was miscommunicated. A LIE! I asked the sales person SPECIFICALLY and he told me the dealership was refusing, but he might be able to do it out of his own pocket. On top of all of this, I checked my credit and they ran my credit ELEVEN times. Why would you even need to run my credit once when I come in with a PRE-APPROVAL! I will never buy from this dealership again and if you're smart, you won't either! More

Clay Cooley Service Took my 2018 Silverado in for oil change and tire rotation, I was in and out in less than one hour and my truck was washed...I’m very pleased with the Took my 2018 Silverado in for oil change and tire rotation, I was in and out in less than one hour and my truck was washed...I’m very pleased with the service More

Service Once again the service was extremely excellent, I was guided into the service area and immediately met by Ana the service represented, very polite, fr Once again the service was extremely excellent, I was guided into the service area and immediately met by Ana the service represented, very polite, friendly and helpful on the service plans for my car due at the current time. All of the above mention was enough for me to be overwhelmed with appreciation and looking forward to my next service. More

OVERT DISCRIMINATION! Between my wife and I, we've purchased AND PAID OFF 5 cars from this dealership but still there's NO customer appreciation. The salesmen that "I've de Between my wife and I, we've purchased AND PAID OFF 5 cars from this dealership but still there's NO customer appreciation. The salesmen that "I've dealt with" are fantastic but management and the finance department SUCKS! Alone I make 60k with a decent credit score plus 3 cars paid in full from this exact dealership. There's no reason why I would/should need a cosigner yet they ask for one. On paper I stand alone and have never needed a cosigner. I feel this comes from a personal and judgmental place. I'm not with the game's being played. They want to do business with males only if accompanied by a female for a cosign. 2 people making 30k will get the same car a male can't get alone while making 60k (the income is the same amount). I will not be going back and will reach out to the BBB because of their OVERT DISCRIMINATION!!! More

Fast and friendly. Tereasa was very kind. The service was fast and the people were all friendly. I’m very pleased. They even cleaned my car. Thank you. Tereasa was very kind. The service was fast and the people were all friendly. I’m very pleased. They even cleaned my car. Thank you. More

Worst Customer Service WORST CUSTOMER SERVICE EVER I went to the 700 E. Airport Freeway Irving location to purchase a Mercedes Benz G63 priced at 94k. I contacted the loc WORST CUSTOMER SERVICE EVER I went to the 700 E. Airport Freeway Irving location to purchase a Mercedes Benz G63 priced at 94k. I contacted the location to confirm the vehicle was available as the vehicle was an internet sale. The drive took abt an hour. Upon arrival I met a sales rep who advised me that the car was sold. At that point I asked for a manager as I had bn told otherwise. The African American manager whom I suppose works in finance was very unprofessional. No customer service skills at all. He advised me that the vehicle was with Clay Cooley’s daughter and would be available for sale in the a month or so. No apologies or nothing.. I would do the same thing for my daughter the issue is why bait me to drive that far and you very well know the vehicle is not for sale. Clay Cooley a message of advice...this is how you run your business to the ground stop the lies, bait & switch, and hire professionals More

Horrible customer service and dishonest sales tactics. My husband found a Trex on autotrader.com for a low price. Before driving the 45 minutes to the dealership my husband called to make sure the car was My husband found a Trex on autotrader.com for a low price. Before driving the 45 minutes to the dealership my husband called to make sure the car was still available, it was. When we arrived an hour later, the car had "miraculously" sold. We were going to walk away but two separate sale associates assured us they would honor the price on another model. After a test drive we started the loan process and the number they brought out was almost $10,000 more than on the website. My husband reminded them that they agreed to honor the autotrader price but they just said we were being unreasonable. It took my husband demanding he keys three time before they returned our property so we could leave. We discovered the next day that we hadn't gotten my husband licence before leaving. They did not call to inform us of the situation and when we called to inquire they offered no help. More

Unauthorized use of a trade-in for personal use Traded in my 2013 Chevy Malibu in 9/28/18 for a 2017 Chrystler Pacfica dealt with CJ in Irving, Tx. They used my trade- in and went through tolls I re Traded in my 2013 Chevy Malibu in 9/28/18 for a 2017 Chrystler Pacfica dealt with CJ in Irving, Tx. They used my trade- in and went through tolls I received a bill and no one is returning my calls. They used my trade-in on 11/16/18 racked up $65.21 which I refuse to pay since the vehicle was no longer in my possession. Everyone has been avoiding me which I will have no choice but to file charges of using the vehicle without consent while it was still under my name and going through tolls. The title was not changed until 11/17/18 I have left messages for ALI with documentation of the charges, I have saved texted message that I had communication with Joel Lewis and even went in person several times to have someone address this issue. You guys took the battery that came with the vehicle and put an old battery that was dated from 2013 and had to spend $275 to replace it as well at your service center. I will be making sure an attorney is involved because now this charge has been sent to a collection agency and on my credit. I need management to contact me because I have been trying to get this issue resolved since 12/2018 More