Clay Cooley Chevrolet

Johnny Gamez awesome service advisor! I had purchased my 2014 - 2500 Silverado HD Crew Cab Diesel from my long time Chev dealer ship in Georgetown, Tx. After about 6 months I started havi I had purchased my 2014 - 2500 Silverado HD Crew Cab Diesel from my long time Chev dealer ship in Georgetown, Tx. After about 6 months I started having issue with a vibration in the front end of the truck. They told me that the tires were out of round, and replaced the tires. After driving my truck a few miles the vibration kept coming back, they would check out the truck and again stated that the tires were out of round and replaced them. This kept repeating over and over for about 6 months. Then I started getting a hard thumbing noise and vibration in the fount end. I road with service manager; again they said it the tires were out of round. This process repeated 4 more times, the last time I picked up my truck it was not fixed even though the promise me it was. I took my 2014 - 2500 Silverado HD Crew Cab Diesel, to Clay Cooley, and my now husband explained the issues that I was having to are service rep Johnny Gamez. Johnny took a test drive with us and right off the bat knew something was wrong and didn’t think it was the tires. 24 Hrs later Johnny called and said they had found the issue which was Steering Shaft was Lockup, and would not move. Johnny told us that the Steering Shaft could have snapped and I would of lost control of the truck. I am so grateful for Johnny’s knowledge and the quick response we received from Clay Cooley service department. More

Very good excellent service, Rufino Zamora has very high costumer service skills, I felt very comfortable doing business with, if you want to buy a car the best excellent service, Rufino Zamora has very high costumer service skills, I felt very comfortable doing business with, if you want to buy a car the best person to do this is Rufino. More

An ode to good service. Loved my experience here at clay Cooley, everyone is super friendly and quickly welcomed me in. David Mata is highly skilled and very professional, ma Loved my experience here at clay Cooley, everyone is super friendly and quickly welcomed me in. David Mata is highly skilled and very professional, made sure I was completely satisfied. More

Amazing experience Edwin did great on his sale, because of him I was able to walk out with a new car on Wednesday night! Everyone did great! Edwin took good care of us a Edwin did great on his sale, because of him I was able to walk out with a new car on Wednesday night! Everyone did great! Edwin took good care of us and made us happy with what we got, thank you so much! More

Left very happy with my purchase Great service!!!! I was very happy with the process, I was very pleased with what the team at Clay Cooley Chevrolet did for me and my mother . I love Great service!!!! I was very happy with the process, I was very pleased with what the team at Clay Cooley Chevrolet did for me and my mother . I love my new 2015 Chevy Silverado.. More

Nightmare stay away Stay away , this dealship is nightmare!!!! Its ripping off , they lied to me and played with Price before closing. Do not walk in this Car Dealer you Stay away , this dealship is nightmare!!!! Its ripping off , they lied to me and played with Price before closing. Do not walk in this Car Dealer you will be regreted, they are very pushy, overpriced and make you stick with high interest rate, my credit score was very high 720 and they gave me 9.9% Interest rate APR ! Also they damaged my credit score by pulling 3 hard inquiries in one day ! Which I only gave them petmission for 1 hard inquiry, those hard inquires damaged my credit scores and stayed at report for 2 years, my fico score dropped down dramatically due to 2 unauthorized hard inquiries.If you plan to purchase a house in future never ever go here becasue they will damage gour credit score! I beleive I have been discriminated based on race by giving me the highest interest rate !!! They rip me off badly and Im so regret I bought my car in thi dealership. My worse nightmare car ever. I do no recommend This Clay Cooly Chevy car dealer, since I bought my car , I have none stop car problems . Avoid it avoid it avoid it take this advise from person experienced this location. The service is sucks too. More

Ruined my Jeep Wrangler The service department has ruined my Jeep Wrangler. 5 days in service, no rental car has been offered, the windshield has not been fixed (neither did The service department has ruined my Jeep Wrangler. 5 days in service, no rental car has been offered, the windshield has not been fixed (neither did they call back my insurance agent, who called several times), the screw in my tire was plugged, but shows low tire pressure now, the zylinder head replacement was done properly and then my car broke down on the way home. Now I have a dead engine and another expensive repair and the inconvenience of not having a car. I have never received a call in 5!!! days for an update, when I called in, it took them at least 15 minutes to provide me with an update. Not even a detail has been done in all those days. Guess what, my attorney is now working on it, this is an act of negligence and I got lucky I didn't get hurt. Don't every buy a car or have it serviced here if you don't want to worry about your safety or the one from beloved ones! More

They LIE ! ! ! My brother-in-law “Kevin” test drove a Chevrolet Camaro RS, black with a sunroof. He wanted it. But it had 2000 miles he told them “I want the same My brother-in-law “Kevin” test drove a Chevrolet Camaro RS, black with a sunroof. He wanted it. But it had 2000 miles he told them “I want the same car with 0 miles”. Clay Cooley did a dealer swap for a Camaro RS, black with no sunroof. My bother-in-law goofed and signed papers with out inspecting the car first. The Chevrolet dealer sent the papers to the bank while they waited on the car to arrive. Kevin was so excited about getting his new car he for got about the sunroof, left the lot 2 hours later realized his car had no sunroof took it back. The Dealer said sorry the papers are already at the bank, there is nothing we can do. Seven pm I get the call, Brother help. So I go down there and get the same story “sorry the papers are at the bank there’s nothing we can do.” “WE WANT TO MAKE THIS RIGHT” They could have called the bank and said hold on we have a mix up. But in the end the Chevrolet Dealer chose to do nothing and when I talked to them on the phone a day later I got attitude from the sales manager of tough we SCREWED YOU, BYE. CLICK. More

HORRIBLE EXPERIENCE Where do I start...Let's just say a good lesson learned for young, young adults. I went in to trade my 2003 Chevy Silverado and to get a 2014 Chev Where do I start...Let's just say a good lesson learned for young, young adults. I went in to trade my 2003 Chevy Silverado and to get a 2014 Chevy, the sales man was extremely nice on the phone and informed me that everything was going to work out and he would not screw us. We told the sales man EXACTLY what we wanted in a TRUCK (5.3L 4x4 crew cab) which we told him multiple times. He then said I have the perfect truck, pulled it up to us and we test drove it. It was dark and we failed to check the motor, but whenever we were in about to go over financing he told us multiple times it was 5.3 L and not to worry. Whenever we were speaking about our warranty they suddenly tried to take the bumper to bumper away and say they never told us, whenever I stood up to leave they SUDDENLY remembered they said that and gave it to us. The Sales man also promised us that he would have the windows tinted for us and a trailer hitch receiver put on the following SATURDAY at 10AM The following day we were messing with the buttons trying to learn everything and it scrolled across the screen it was a V6. So we drove back up to the dealership and went to our sales guy and whenever we did he said "i am so sorry, I did not realize it was a 4.3L, let me get someone to help yall right away!" (AND THE CONTRACT SAYS NOTHING ABOUT THE MOTOR EITHER) HE then went to the manager and then the manager came out (OR WHO WE THOUGHT WAS A MANAGER) he basically told us there was not anything they could do for us, and we were going to lose the money on the truck because we could not get our down payment back from the truck we traded in and get a new one. I said "well the sales man said he did not even know it was a 4.3L and he said," "he told me he did tell yall it was a 4.3L, so you guys knew before you signed the contract" (SO THE SALES MAN LIED TO SAVE HIS BUTT) I asked to speak to the GM and they told me he was gone for the day and I could not speak to him. After that being the young woman I am I called my father (BECAUSE I DID NOT KNOW WHAT TO DO), he then called up to the dealership and requested to talk to the GM of the place. Well come to find out the sales manager and the GM have almost the same exact name and they are brothers. So the Sales Manager (THE BROTHER) decided it would be funny to get on the phone and pretend to be the GM. (THERE IS A GLASS WINDOW WHERE I WAS WATCHING ALL OF THIS HAPPEN) and they were all laughing about it saying they would call back and try to help. (AS I AM SITTING IN THE BUILDING) they would continue to stand there and then whenever my dad would call back they would tell him they tried and there was not anything they would do. We waited for 4 hours (BY THE WAY AFTER THE FIRST hour NO ONE SPOKE TO ME TO TRY TO HELP)n and then left. the following day we decided there was not anything we could do, so we called to see if we could still get the receiver hitch and the tinted windows and the salesman said he would have to call us back because he did not think he could have it done anymore, after we started to get mad he said "well I will call you back at first thing Saturday morning" (FRIDAY NIGHT 4PM) The following morning (SAT MORNING AT 10am.) we called and he said he would call back because he still did not know, called again at 1pm he said he would call back he did not know, called again at 6pm said he would call back before the day was over..... NEVER GOT A PHONE CALL, Called Monday 10am and he said he would call back between 12:30-1:30 NEVER GOT A PHONE CALL, so we called again at 3pm and the salesman said he could tint the windows but we would have to pay $400 for the trailer hitch receiver and that he never said he was going to have it done for free. (SO HE LIED AGAIN) PLEASE DO NOT GO HERE, IT WAS THE BIGGEST WASTE OF MONEY, ONCE YOU SIGN THE CONTRACT THEY NO LONGER CARE ABOUT YOU, I REGRET EVER GOING THERE. PLEASE DO NOT WASTE YOUR TIME AND MONEY, THERE ARE CHEVY DEALERSHIPS ON EVERY CORNER. FIND A DIFFERENT ONE TO GO TO More

Worst Dealer in DFW I was about to put a deposit on a car-get there and the car is sold. They came up with a lie saying they were trying to call me and my phone was busy. I was about to put a deposit on a car-get there and the car is sold. They came up with a lie saying they were trying to call me and my phone was busy. I have a IPhone-I see all my calls. They put on a act and fully planned. I had my own financing and didnt want my trade in-They had the nerve to offer me 500-GO TO SPORT CITY TOYOTA- 0 percent financing on a 2015 Corolla and no xx! DONT SEE CLAY! More