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Clay Cooley Chevrolet
Irving, TX
314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 314 reviews
May 02, 2017
Customer Service is the WORST!!!!!!!!!!! Purchased new 2014 Camaro that was totalled December 2016. As of May 2, 2017, I am still fighting with this dealership to cancel my unused warranty i Purchased new 2014 Camaro that was totalled December 2016. As of May 2, 2017, I am still fighting with this dealership to cancel my unused warranty in order to settle my GAP claim. I do not recommend this dealership. Nobody returns calls or emails. I returned the completed warranty cancellation forms on February 1, 2017 and as of May 1, 2017 the only information that I can get from the finance department is to call my lien holder and see if they received the refund check. What?!?!?!?! NEVER AGAIN WILL I USE THIS DEALERSHIP FOR ANYTHING!!!!!!!!! More
by Donna Wojnarowski
Employees Worked With
Ben Perry and the entire finance department
April 24, 2017
awesome job. Orlando The sales person was so efficient the delivery lady and the finance guy. Same way. Im definitely buy my next auto. With this. Team. And recommend to The sales person was so efficient the delivery lady and the finance guy. Same way. Im definitely buy my next auto. With this. Team. And recommend to my family and friends to go there with them More
by alex983800
Employees Worked With
Elizabeth Hall
April 11, 2017
Finally Paid For Windshield Very difficult to do business with . Unfortunately they had exactly what I wanted so I purchased from them . Never will buy anything from them again . Very difficult to do business with . Unfortunately they had exactly what I wanted so I purchased from them . Never will buy anything from them again . The vehicle had a cracked windshield that the finance manager said would pay for repair . I had it repaired right away and sent invoice to the salesman, finance manager and manager . No reimbursement , no return calls and it's been over a month . Bad Business . More
by Charlie R.
Employees Worked With
Steve Fly, Derek Mills, Josh Evans, Jose Chavez .
January 26, 2017
Amazing customer service!! Orlando was amazing!! He took his time and explained everything thoroughly and answered any and all questions i had not to mention he made things so e Orlando was amazing!! He took his time and explained everything thoroughly and answered any and all questions i had not to mention he made things so easy before i even stepped into the dealership!! Would definitely recommend him and Clay Cooley to anyone i know and will for sure be doing business in the future with them!! More
by Jeanette Johnson
Employees Worked With
Orlando Jackson-Hewitt
August 31, 2016
Decent experience, but remember who you are dealing with Bought a used Chevy recently. Within the first two months of ownership I have replaced the battery ($150), the wipers ($30), and the brake pads ($60). Bought a used Chevy recently. Within the first two months of ownership I have replaced the battery ($150), the wipers ($30), and the brake pads ($60). I know this is a used car, but maybe a nice dealership could help out with this. Even if they don't you would expect to get a straight answer from the salesman on the issue. Orlando Hewitt (salesman) seemed very helpful while selling the car, and after the sale. Until I contacted him with the issues. Now he will not respond to my emails. More
by J
Employees Worked With
Orlando Hewitt
August 23, 2016
Great Experience I visited Clay Cooley this Weekend!!!! This Dealership is amazing!!! I was able to use the same salesman that sold me my last vehicle!! Orlando Hewitt I visited Clay Cooley this Weekend!!!! This Dealership is amazing!!! I was able to use the same salesman that sold me my last vehicle!! Orlando Hewitt..This Young Man is so dedicated to his job. He made us feel so comfortable and treated us with with so much respect!!! The finance Guys, Ben and Dave treated us like Family!! It was a pleasant experience and I have recommended them to several people!! It does not matter how bad or good your credit score is, You will leave in a new vehicle!!!!! This is my third vehicle from them and I am pleased as punch! Orlando has been there at least 6 years! It says a lot for the company to have a salesperson that long and Loyal!!!! J.Pennie More
by janie pennie
Employees Worked With
Orlando Hewitt, Dave (in financing) and Ben (in financing)
August 19, 2016
Service are excellent.. Just want to give a feed back to Chase Bradley ..he is an excellent person treat me like a Family..no stress..he go over beyond my expectation..I will Just want to give a feed back to Chase Bradley ..he is an excellent person treat me like a Family..no stress..he go over beyond my expectation..I will recomend this Dealer to all my friends and family.. More
by Journey2418
Employees Worked With
Chase Bradley, Geremiah salesman
August 02, 2016
Incredibly unprofessional finance department Once they get you out the door after the sale, they do not care about you. I sat in their lobby for an hour waiting on a finance rep because I needed Once they get you out the door after the sale, they do not care about you. I sat in their lobby for an hour waiting on a finance rep because I needed some help regarding my warranty and gap coverage but they ignored me. I called for a week leaving messages that were never returned. This is how they treat paying customers. More
by Matmartin09
Employees Worked With
Emerald Garcia, Benjamin Perry
July 16, 2016
Wanted Mercedes and left Clay's with 2016 Camaro SS! I went to Clay Cooley's after visiting some other dealerships (including Mercedes-Benz) and really liked the Camaro SS. Brandon, Chris and Brad all fo I went to Clay Cooley's after visiting some other dealerships (including Mercedes-Benz) and really liked the Camaro SS. Brandon, Chris and Brad all found a way to make the experience easy, affordable and pleasant for me and they even let me take the Camaro home and come back a week later with the down payment! The 2016 Camaro SS is an amazing machine and it is not just a muscle car; it has many luxury and safety features included. I highly recommend coming into Clay Cooley Chevrolet and seeing Brandon; he will hook you up! I also recommend working with Chris and Brad as they were also very helpful during my experience. I even had an issue after I left the dealership and Brandon was able to help me right away with it. Excellent customer service here! Plus, they do not pressure you...they wanted to make sure that I absolutely could afford this car before I signed the paperwork! Great guys! Come see them! More
by Jeff
Employees Worked With
Brandon Joshua, Chris Hurst, Brad Gibson
June 06, 2016
The best car buying experience Everyone who help me was great. I got more than I expected the best deal and no hassel. The salesman Terrell the finance guy and the woman who showed Everyone who help me was great. I got more than I expected the best deal and no hassel. The salesman Terrell the finance guy and the woman who showed how everything worked were great at there job More
by Tavionne
Employees Worked With
Terrell Turner
