Clay Cooley Chevrolet

Lemons that Dont Follow the Law My mom bought a used Jeep that was only a year old from William Harris the GM of used cars and two weeks later she takes it in with anti freeze smell My mom bought a used Jeep that was only a year old from William Harris the GM of used cars and two weeks later she takes it in with anti freeze smell and the air isnt that cold. She asks multiple times what repairs are being done etc. Never any specifics, then says they are waiting on freon, freon is sold at Walmart!!! She hasnt made a payment yet and she has had it in the shop. I call William and he gets rude real quick as stated in another review. Says its not a Lemon law car and she cannot bring it back. My mom gets the car back and there is nothing on the service sheets showing they did any repairs for what it was brought in for! It sat for a week and a half. They do not need to be in this business if they are going to screw over a christian women. More

Bait and switch Found a great deal online on a city express can. I called on Monday morning and was told by Joyce they still had it in stock. I got approval for the Found a great deal online on a city express can. I called on Monday morning and was told by Joyce they still had it in stock. I got approval for the company to check it out and purchase if nothing was wrong with it. Called again before we made the 30 min drive to the dealership and again it was STILL available. We got to the dealership and SURPRISE it was sold. Checked back online after getting back to the shop and we had another salesperson respond to an online chat request that yes it was still available. We left a voicemail to that salesperson that I had went up there and it was sold a few minutes before we got there. He never responded. This is the classic bait and switch. Very disappointing since the advertise on my favorite radio station "1310 The Ticket". Now that throws their creditable into question. "Shop me first shop me last, either way come see clay" More

Amazing I would call this visit amazing because I came with my daughter to get her first car, and not only did she get a car, but a new car with no complicati I would call this visit amazing because I came with my daughter to get her first car, and not only did she get a car, but a new car with no complications. Lloyd and Micheal made the transition and transactions very smooth and quick. More

Horrible customer service and they blind side you Barely a 1-star.... I had to really give this some thought on what I wanted to say about this place and the way they treated my wife and our autistic Barely a 1-star.... I had to really give this some thought on what I wanted to say about this place and the way they treated my wife and our autistic son. From the get go it was a horrible experience for her and I went back the next day trying to make it better for her and didn’t really get anywhere besides BS from the finance guy and the sales manager who tried to make it right with a “maintenance contract” but was still a bunch of BS. The best part for her was a young lady and I don’t remember her name, but she was very nice to my wife and our son and helped as much as she could. My wife went in there to simply look around and wasn’t ready to buy without me there with her and they screwed her into signing for a bottom dollar piece of junk little car for our daughter and really raked her over the coals on the price and then in the end charged her almost an extra $3000 in charges or fees that didn’t need to be there. I wouldnt recommend anyone going to this dealership but if you have to, in the end you had better really pay attention to the fine print and the details… if I had a way to make them take this car back and get my wife back her money back, I would do it in a heartbeat.... Another really bad side of this equation is that I work with one of Clay Cooley’s (the owner) nephews and he highly recommended this place and the salesman and it was a horrible experience from the beginning to the end and we will never go back nor will I ever recommend this place and from this point forward, Clay Cooley Dodge has lost all of my company‘s business as well!! I went back in my records to look and in 2017, we bought 16 Ram trucks, 2016 was 12, 2015 was 18 and I didn’t go back any further....enough said but they have lost ALL our business from now on. I’ll make it my point in life in every which way I can to post negative feedback on every site that I possibly can find to share our ordeal… I realize not every dealership is perfect & there’s truly not a perfect dealership out there but this place is FAR from it and I will make it a point to prove that to anyone that I can! I’ve bought a lot of vehicles both personal and for the businesses that I run and I have never in my life caught so much BS as we did for this dealership…the salesman Stu and Dustin Payrovi the new car manager. More

Malibu Tried to buy a new car today about 9AM. Young Hispanic salesman was rude and would not listen at all. Wanted to tell me about items on car I was not Tried to buy a new car today about 9AM. Young Hispanic salesman was rude and would not listen at all. Wanted to tell me about items on car I was not interested in. Kept asking me how much I wanted for my car. I told him four times I was not trading it in. Finally I just gave up and left. Friendly Chevrolet was great. Clay just lost a sale. More

Unethical and Unprofessional I apologize for length of this review, but I want people to understand the depth of the deception and unethical practices. I originally contacted Cla I apologize for length of this review, but I want people to understand the depth of the deception and unethical practices. I originally contacted Clay Cooley Chevrolet in early June in regards to a vehicle that I saw on their website. I spoke with a salesman named Terry (who is at 0 fault in this) and completed a credit application online. Terry called and said that they had an approval and had a perfect vehicle for my situation. I went in on June 17 around 4 pm and began the process. At first, they said that they were not sure that it would be approved and I stated that they had already told me that everything was good to go, so I wanted to know what happened. After spending nearly 4 hours at the dealership, we had finally agreed on numbers and a vehicle and I agreed to come back on Monday to sign papers and complete the deal. I agreed to a down payment of $750, which the sales manager agreed to hold a check for 2 weeks on. I agreed to trade my 2006 Toyota Camry, for which they agreed to give me $3000. During this process, they asked me a couple of times about our other open car loan and if I had a cosigner, to which I said no and would not be able to get one. They assured me that this would not be a problem. When I arrived on Monday (during my work hours), I spend 2.5 hours there waiting on finance to be ready for me. I signed my paperwork, but was told by Joe Gobea that they would not give me paperwork then, that they would mail it to me in a couple of days. I agreed and set an appointment for Wednesday to pick up the vehicle since it had to go through service. When I arrived Wednesday evening, I again was there nearly 2 hours waiting on the car and the temporary license plates to be ready. I left assuming that everything was okay and that I had just purchased a good car from an okay dealer. Thursday, Joe calls me and asks why I have not brought them cash or a cashiers check for the down payment. I explained to him that the sales manager had agreed to hold the check and deposit it on the 5th of July. He seemed very frustrated with this and told me he would check on it and let me know if there were any issues. Since I did not receive a call back, I assumed that everything was okay. July 5th came and went and I expected them to deposit the check at any time. I received a call on July 10th from Terry that they would need me to come in and resign some paperwork since it had gone from June to July. I agreed and made an appointment to come in the next day. Three (3) minutes later, Joe from finance calls and basically says the exact same thing. I asked him if he even talked to the salesman since we had just spoken and he said "no". I informed him that I would be in on the 11th and his words were "come see me tomorrow and we will work everything out. When I arrived on the 11th, I find out that Joe was on a scheduled day off (see above comment from him) and dealt with Keith, their finance director. He informed me that they needed me to trade the other vehicle that we have a loan on (my fiancee's 2009 Buick Enclave) or they needed a cosigner. He also stated that they had discussed trading the Buick and I informed him that this had never been discussed as a trade and that they only asked me if it was in both of our names. I told him that I would not trade that vehicle (I am upside down in it) and that I did not have a cosigner. He then stated that “no finance company will give you 2 open auto loans, I don't know why we even signed you up on this contract.” I was completely taken aback and extremely mad at this conversation and repeatedly asked why they had done this if it would not get approved. All he could say is “I don't know”. I left completely frustrated and pissed off. Keith told me he would work on it but it did not look good. I called my salesman personally and spoke with him and he was completely flabergasted that this deal had gone bad. I then spoke to Clint, one of the sales managers and apprised him of the situation. He said he would check and get back to me personally. I received a call from Keith (not Clint) 2 hours later that we needed to unwind the deal. This morning, my fiance called the Texas Attorney Generals office and spoke to a woman who explained that SHE had this exact same situation happen to her: WITH CLAY COOLEY!!!!! She informed my fiance that we should call the lender to even see if they tried to get an approval or not and see what the lender actually said about the deal. I called SAFCO and was told that they had denied the original contract but had APPROVED another version. With this information, I called Ken (General Sales Manager) and explained my dilema to him. He sounded sincere and wanted to look into it. During this conversation, he stated that not only had SAFCO approved the loan but that there was an approval from another lender that they would work with. He said that he would talk with the finance guys and we would “work something out”. I then received a call about 30 minutes later, from Joe in finance, that the only way they could get it done was with me trading our other car. I informed him that I had spoken with Ken and he said that it didn't matter, the deal would not happen. I have now wasted nearly a month of time and energy on this deal. I feel that I was lied to and misled and have never had a straight answer. I am pursuing ALL avenues of recourse, including legal, and intend to make this review available about them to anyone who wants it. I am filing complaints with the Office of Consumer Credit Commission in Texas, the Texas DMV, General Motors, and the local BBB. Don't be deceived like I was. Don't spend your time fooling with this incompetent bunch and take your business to someone who will at least try to earn it. I feel like Clay Cooley should reimburse me for the countless hours I have spent and the sheer frustration and anxiety that this has caused. More

Worst place to deal with The worst place to have a car serviced, they don't call and update I have to call them to find out what's going on with my car, and after 12 days they The worst place to have a car serviced, they don't call and update I have to call them to find out what's going on with my car, and after 12 days they still didn't know what was wrong with the ac and the best fix is basically to replace the whole ac which will coast me over 2400, I don't think so. More

Be ready for a fight The salesman that helped me was perfectly polite, however within 10 minutes of arriving on the lot a manager got involved and all of the managers here The salesman that helped me was perfectly polite, however within 10 minutes of arriving on the lot a manager got involved and all of the managers here are hyper aggressive alpha wannabes. They will strong arm you into agreeing to trade in evaluation before you've even driven a car, and ask you to fill out paperwork too (don't ever do this if a dealer asks you to by the way). And to add insult to injury they will undervalue your trade by insane amounts, also don't ever allow them to evaluate your trade in without you being present. Don't set foot on this lot, there are better places out there. In short if you want to buy a car here, Don't, if they have exactly what you want be smart do your research and be ready for a fight and be willing to walk on the deal. More