Clay Cooley Chevrolet

Overall great experience on taking my Suburban to get service at Clay Cooley Chevrolet my advisor Jay Fortenot kept me informed about my vehicle. Great service service at Clay Cooley Chevrolet my advisor Jay Fortenot kept me informed about my vehicle. Great service More

Smooth and fast process i recommend going . Leo was great at helping us get a car Leo was great at helping us get a car More

excellent customer service Robert the tech really interacts with the customer something not seen before interacts with the customer something not seen before More

Professional Review of Clay Cooley Chrysler of Irving I recently brought my truck in for a recall on a transmission part, with the assurance that the warranty repair would be completed in about Irving I recently brought my truck in for a recall on a transmission part, with the assurance that the warranty repair would be completed in about two weeks or less. In reality, the repair dragged on for approximately one month and two weeks—an outrageous delay that disrupted my daily life. From the very beginning, the lack of communication was astounding. Despite this being a warranty repair, I was never offered a loaner vehicle. Instead, I was forced to spend over $2,000 on a rental truck that I desperately needed for work. Every call to the dealership resulted in vague responses and endless runarounds. It wasn’t until I persistently inquired that I even learned the name of my service advisor, Obrayan Nunez—a clear indication of how little customer care is prioritized. The situation deteriorated further when I finally returned to pick up my truck. I was absolutely appalled that they couldn’t even take two minutes to pull my truck up from their chaotic, enormous parking lot. Instead, I had to wander around with my luggage and backpack, fresh from a trip, while they fumbled to locate my vehicle. To add insult to injury, my truck wasn’t even washed upon return. Overall, the entire experience was marred by gross incompetence, severe delays, and a blatant disregard for customer time and convenience. This level of unprofessionalism is completely unacceptable, and I will never trust Clay Cooley Chrysler of Irving with my vehicle again. Consider this a warning to anyone seeking reliable and efficient service. More

They made my first ever experience getting a car a breeze, worked with me, got me the best deal, and were very friendly and attentive! Would highly recommend this dealership! breeze, worked with me, got me the best deal, and were very friendly and attentive! Would highly recommend this dealership! More

I have not found a single person at this dealership I did not like. Each individual is most helpful, professional and friendly. From sales to service, I give them 5 stars! not like. Each individual is most helpful, professional and friendly. From sales to service, I give them 5 stars! More

Don Johnson was very friendly while helping through the process of purchasing my new vehicle. I appreciate him! process of purchasing my new vehicle. I appreciate him! More

2ish hours is normal wait time in any service center so no complaints there. Friendly service/staff, did not try to upsell on unnecessary parts/labor, fair pricing for an oil change + tire rotation, and Mi no complaints there. Friendly service/staff, did not try to upsell on unnecessary parts/labor, fair pricing for an oil change + tire rotation, and Michelle Gamez-Carino was helpful and quick to check in my Equinox. More

The service was excellent. In and out!!!! They get my car right every time.! Thanks In and out!!!! They get my car right every time.! Thanks More

Professional, knowledgeable, friendly, fast service clean, great, great, great, great, great, great, great, great, great clean, great, great, great, great, great, great, great, great, great More