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Clay Cooley Chevrolet
Irving, TX
314 Reviews
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Showing 314 reviews
August 13, 2020
Waiting for a call??? I went into the Chrysler location on 8/8, I told them UPFRONT I had only my trade no cash.. Credit not great but I was told on the phone prior to maki I went into the Chrysler location on 8/8, I told them UPFRONT I had only my trade no cash.. Credit not great but I was told on the phone prior to making the hour drive it would all be great. I went in.. was told well we can't get you what you want but here is what we CAN do... SO I test drove a Dodge Journey Crossroad i liked it and would have been satisfied with it until i can improve my credit situation. HOWEVER, they asked for not 1 but 2 co-signers... then 1500 cash... I said no it's is fine I am not in a HAVE to situation at all just a want to. SO they said let us "talk to the bank" on Monday and see what we can do... Proceeded to run my credit 26 more times... through the same companies over and over... The "manager" calls me on Tuesday to tell me he is walking the lot and will call me back in 30 minutes to tell me what they have that they can get me into... Today is Thursday... no call still. Then the salesman that was "working" with me calls me on Wednesday and says we got you in a car how soon can you be here. I asked what car and he said an SUV how soon can you be here, I said what kind, he said I don't know come on up... NO I am not going to drive and hour not knowing what for... He said let me find out, all I know is its is on the Kia lot. Well here it is Thursday afternoon and still no call back from the manager or the Salesman... Pretty disappointed would have been so much easier to say I am sorry, we can't help you out right now.. Because if they called me right now that is what i will say! For someone who was trying to be a repeat buyer they have made it hard to still want to be. More
by doublebchs
Employees Worked With
Not sure of Name
August 04, 2020
Satified! I went in to see if they would lol! And they did, I traded in my 2009 Pontiac G6. My sales man Mr. Fernando was awesome! He first offered me the 2018 I went in to see if they would lol! And they did, I traded in my 2009 Pontiac G6. My sales man Mr. Fernando was awesome! He first offered me the 2018 Nissan Rouge and i liked it so I took it home but than realized it wasn't me so I took it back to get my car back and Mr. Fernando said wait let me find another car for you and he did, so I got the 2019 Mitsubishi Eclipse Cross and I love it. Satisfied Customer. More
by sapritajames
Employees Worked With
Fernando Salazar
July 16, 2020
I stopped by after work to look at the new Chevy Blazer and met L.A. Warren, Jr. who showed me around. After some thoughtful conversation he showed me a higher trim level Equinox which I was able to get i and met L.A. Warren, Jr. who showed me around. After some thoughtful conversation he showed me a higher trim level Equinox which I was able to get into for a lower payment and more features and options. I really appreciated his no nonsense approach, candid conversations when it came to financing and I ended purchasing what I found to be a better value. Thank you L.A. and be sure to ask for him if you stop by Clay Cooley Chevy off of Airport Freeway. More
by 2020 Chevy Equinox
Employees Worked With
L.A. Warren, Jr.
July 03, 2020
First off never expected to walk into a service department for an oil change on a brand new 2020 vehicle that I had for 3 month and pur.chase my dream truck brand new from Mr. L.A. Warren, Jr. I ju department for an oil change on a brand new 2020 vehicle that I had for 3 month and pur.chase my dream truck brand new from Mr. L.A. Warren, Jr. I just wanted to see the 4th of July deals and we began talking and started showing me my truck without even me giving much information. Mr. Warren handled himself professionally with no pressure gave me time to think and decide on my own. I appreciate that and I appreciate being treated with respect and handling my questions. More
by stevemo0013
Employees Worked With
L.A. Warren, Jr.
June 08, 2020
I went to visit Clay Cooley Chevrolet today and I was pleased by how I got helped today. It is my first time buying a car and have no clue how the proccess is, thankfully I got enough information and now pleased by how I got helped today. It is my first time buying a car and have no clue how the proccess is, thankfully I got enough information and now I know what to do when I buy my first car. I recommend L.A. Warren, Jr. He was very helpful and nice since I got there and explained the whole process of buying a car. More
by Diana P
Employees Worked With
L.A. Warren, Jr.
June 08, 2020
If anyone is looking for a good first experience on buying a car or looking to buy one i recommend L.A. Warren Junior at clay cooley. since i arrived he was very polite , reminder myself having no clue buying a car or looking to buy one i recommend L.A. Warren Junior at clay cooley. since i arrived he was very polite , reminder myself having no clue about cars... he explained the process about financial issues every step of the way ,was very clear and consistent about explaining the entire process and is a pro at his job! He can help with anything and i’m glad i found this place. More
by Valenciarosa772
Employees Worked With
L.A. Warren, Jr
May 30, 2020
LA Warren was very best salesman ever. I was introduced to GM Kevin Herlehy who along with Mr. Warren provided me with an exceptional customer service experience and a great deal. I am very happy with my to GM Kevin Herlehy who along with Mr. Warren provided me with an exceptional customer service experience and a great deal. I am very happy with my experience here and encouraging others to utilize this dealership in their auto buying experience. More
by 2006 PT Cruiser
Employees Worked With
L.A. Warren, Jr., Eriac Moran
May 13, 2020
False Advertising at its best. I spoke to David in the internet sales department. I inquired about a car they had that I found on Car Gurus. I emailed them and then called them. I spoke to David in the internet sales department. I inquired about a car they had that I found on Car Gurus. I emailed them and then called them. Everything seemed to be going well in our conversation until we came to dealer fees. They charge $2,495 as a mandatory add on for a GPS tracker. Yes, that is two thousand, four hundred,and ninety five dollars. I told David I had no interest in that package and he said it is mandatory and if I didn't want the GPS tracker installed that they would just raise the sale price of the car by that amount. Keep in mind this has nothing to do with the bank wanting a tracking device as I was planning to pay cash. It is sad that the dealership feels the need to false advertise the price to get customer interest. If you want a certain price for the vehicle then ask for it. Don't mislead people with the hope that you can convince someone that adding $2,495 for fluff is normal. More
by omahaone1
Employees Worked With
David Brigham
May 06, 2020
Terrible dealership. Gamesmanship and upselling. Drove 45 miles after speaking to Don Johnson and was first time told when i got there that dealership would not honor the price advertised on cars.com. Tal 45 miles after speaking to Don Johnson and was first time told when i got there that dealership would not honor the price advertised on cars.com. Talked down to me and claimed i should have clicked more somewhere else on some page and then it would mention a $2,000 add-on. Never saw it. Stay Away. Bait and switch. Never treated so poorly by a dealership. More
by TC234
Employees Worked With
Don Johnson, Lesly Etienne
January 03, 2020
Liars I got suckered by these people for about a week. It was completely agonizing. So first I communicate with the online chat people. They were very nice I got suckered by these people for about a week. It was completely agonizing. So first I communicate with the online chat people. They were very nice and it was easy. The I get a call from the first sell person John C. I tell him I'm very busy and my last car I bought was though Carvana which kind spoiled me (by the way very seamless and straight forward), I said I do wan to come down there and sit in a dealership all day for ya'll to tell me what you can or can't do. If you tell me you go a deal I will come down. He tells me to fill out an app online. After I filled out my app I text him and let him know and he never got back to me, so that alerted me right then so I text back and say don't run my credit. About 20 minutes after that I start getting alert saying that Clay Cooley ran my credit smh. Then a few calls and some text from someone named Will B saying that he was calling from Capital One Bank and that he works out of Clay Cooley he said that he needed a copy of my Drivers license and check stubs to he can process my loan. So I was like ok maybe they go me financed. I asked him for his email so that I can email it to him from work and he gave me a yahoo email. So from that point I didn't send any identifying information. Then Comes John F. lol (another joke) I tell him that I'm tired I don't want to keep doing this it's frustrating, he was like "no we can get you a deal" I was up front about my situation from the beginning, I'm upside down on my current car I want to trade it in. I know that I'm going to have to pay more for my note my credit score is a 643 and I have more than one car loan however they have never been late. He said oh no I can get you a deal. We go back and forth for a while then he said I got you a deal come on in (xxxxxxxxx again) I come down after work. Get there and he bring to his office and says he'll be right back he goes to finance talks to him then goes and deal with his other customers. Then ask me do have I have someone that can co-sign. I just laughed and said if I needed a co-signer then why didn't tell me that before. He said because he just found out. I said you said you had a deal. Then he said he'll be right back again and this big tall guy walks in there mind you I dealt with him before at Nissan he was disrespectful then and I guess they use him for intimidation. He tell me that I need a down payment I said how much then he leave out and I wait another 15 minutes and I called John F and told him that I was leaving. I tell John that he full of it and I'm going to write a review about the way I was treated then he said let me help you. He comes back and says that he found a deal for 2800 and my notes would be 589 I say that I don't have 2800 he said he'll check with the bank again and the bank is Westlake financial. I said that I can't pay that much down it's right after Christmas I have a $1000 then he said $1500, I said I have $1000. He said ok Ill call the bank tomorrow he never called back I had to call him then when I did he said with someone with Credit like yours they wanted $4000 I talked them down to $2800.00 So I said show me the deal in writing and I never heard back from them. So I wouldn't recommend this place to an enemy. They are xxxxxxxx and liars. More
by delisher2014
Employees Worked With
John F. John C.
