Clay Cooley CDJR Arlington - Service Center

Hit my car, never fixed problem it went in form. So, I take my 2012 Jeep Grand Cherokee to the dealership for a recall fix. The first time, it was in the shop for a week. I get it back. The recall is So, I take my 2012 Jeep Grand Cherokee to the dealership for a recall fix. The first time, it was in the shop for a week. I get it back. The recall is not fixed, and they hit my car in the service parking lot with another car they were servicing. THREE WEEKS LATER, I go back to get my car, AND they are RUDE and inform me that they never could find any other issue besides the body work. They spend a pure week diagnosing it and gave up, so they just put another replacement recall fix. Before this, they told me on the phone that it was all fixed and good to go. I will never step foot in a Jeep dealership again. I've been a loyal Jeep customer since I was 16, but these people have destroyed any trust I've had in a car dealership. More

Great Team and Service Salesman Neil Hight and New Car Manager Eddie Elqutob did an outstanding job in assiting my wife with purchasing a new Jeep that I decided to buy 2. I Salesman Neil Hight and New Car Manager Eddie Elqutob did an outstanding job in assiting my wife with purchasing a new Jeep that I decided to buy 2. I have purchased jeeps in the past from Don Davis in Arlington, TX and will continue to be loyal to this dealership. Both representitives exibited the highest quality of professionalism and made the experience enjoyable. I couldn't thank them enough. Especially, since I was only there to have a vehicle serviced. More

airbag recall I brought my wife's truck in for the airbag recall. after the service was done both airbag lights were on when I complained they re-examined the truck I brought my wife's truck in for the airbag recall. after the service was done both airbag lights were on when I complained they re-examined the truck and wanted $500. to replace a sensor. this is poor service in my opinion. More

Short, hurried responses to my questions I called in to schedule a Driver Airbag Inflator recall. The female service rep spoke so quickly that I could not understand her. She stated I would I called in to schedule a Driver Airbag Inflator recall. The female service rep spoke so quickly that I could not understand her. She stated I would have to bring the vehicle in early and leave it all day. I agreed and when it came time to schedule the appointment I inquired that the work would be completed same day. Her reply was a short "probably." I felt I was getting mixed stories and that my issue was a very "low priority." I thanked her and told her I would seek help from another dealership. More

Service department is negligent BEWARE of their service department. I took minivan in for a problem that was causing a rough idle and shifting. They said they couldn't replicate the BEWARE of their service department. I took minivan in for a problem that was causing a rough idle and shifting. They said they couldn't replicate the issue and said everything was fine. I was back their two weeks later because it only got worse. It was text book bad cylinder head causing misfire which should have been caught the first time. They replace it and I pick it up right before I go on vacation. I drive it for essentially the first time a week later out of town and when I'm driving in my in-laws neighborhood the van just shuts down on me. I get out and it is dumping fuel out on the street. I have it towed to local dealership and it ends up Don Davis didn't put the fuel line on properly. If it came off while on the highway that could have resulted in major injuries to my children because I would have essentially had no control of van since all power shut down which includes power steering and brakes. There service department is sloppy which could eventually cost someone their lives. STAY AWAY! More

Marc Prestwood I just want to thank Mr. Marc Prestwood for the amazing service on my newly purchased used Jeep Cherokee. Don Davis offered new tires & brakes to be p I just want to thank Mr. Marc Prestwood for the amazing service on my newly purchased used Jeep Cherokee. Don Davis offered new tires & brakes to be put on my car. I was so happily surprised when Mr. Prestwood & the service team went above & beyond to just doing that. I got new wipers, oil change, inspection & even a new privacy cover for my back... There was a lot more & a complete inspection. I drove off this evening even more proud & secure about my relationship with Don Davis Auto Group. Thank you for everything you & your team did for me. More

Parts: Available and at a good price I have a 2003 PT Cruiser and according to my PO340 code, looks like I need a new Cam Sensor. Called the parts departments for some local Chrysler d I have a 2003 PT Cruiser and according to my PO340 code, looks like I need a new Cam Sensor. Called the parts departments for some local Chrysler dealers, and here is what I found. Don Davis (closest to my house) $83.39 .. nice on the phone, nice in person, quick in/out service to pay for/receive the part. Meador $80.26 (best price of who I called) Holt $107.67 Allen Samuels ... on hold for close to 10 minutes, Parts never picked up and no one ever came back to me after operator. Clay Cooley $112.31 (highest quote) Grapevine $88.09 Everyone that I spoke with at all dealers were nice/helpful, so kudos to the local Chrysler folks! (now will go see if this part solves my problem) More

Went to take my Journey in for an oil change, called ahead and Larry made the appt for me and he met me there. While I was waiting he showed me another Journey with all the features I wanted (he rememb ahead and Larry made the appt for me and he met me there. While I was waiting he showed me another Journey with all the features I wanted (he remembered from my last visit) so long story short I got the upgrade. He is always courteous, calls to check on us and the car as well as sends us reminders through the mail. We really appreciate Larry and the Don Davis team because everyone there is so friendly and welcoming! More

Theo Davis was very personable & friendly. His knowledge of the car & features was very refreshing. He, as well as other employees, handled the complete process as promptly as possible. I didn't e knowledge of the car & features was very refreshing. He, as well as other employees, handled the complete process as promptly as possible. I didn't even plan to buy a car that day but I got such a good deal w/financing/interest rate, it got my attention. I was there having my keyless remote programmed to my 2009 Charger! I love my new 2013 Charger, thanks Theo & Don Davis! More

I picked up a brand new Dodge Journey and broke a tab I picked up a brand new Dodge Journey and broke a tab that holds the fuse box cover on, the first night I had it. Though not impressed with the qua I picked up a brand new Dodge Journey and broke a tab that holds the fuse box cover on, the first night I had it. Though not impressed with the quality of the box latch, I was very impressed with how Jason Roberson, Service Advisor at Don Davis Auto Group handled it. Honesty being the best policy, I let Jordan know that this was not a factory defect and that it was my hands that were on the cover when this broke. I showed Jordan what I feel to be a very flimsy latch assembly and asked what the next step would be. He took me to the parts department, we priced the part at near $200 + an unknown labor charge to change the base power block assembly. Jason took the information to his supervisor and the decision was made to cover it under warranty. A time was scheduled and the vehicle was promptly fixed. While it was being repaired, Jason gave me updates on the progress. The little extra time that this takes is a true sign that someone cares about your buying and owning experience. Several employees in the service area actively showed an interest in supplying customer service the way it should be. More