Clay Cooley CDJR Arlington - Service Center

The service department manager was rude. It is always best to put yourself in the customers shoes, when addressing an issue with a persons car and I was not happy when I asked to speak with t It is always best to put yourself in the customers shoes, when addressing an issue with a persons car and I was not happy when I asked to speak with the service manager about my issue, he immediately took a stand off approach and was not very welcoming to me, some managers are content with sitting on their bottoms all day and not getting up to even greet a customer, it would be nice if "Terri" would have took charge of my misfortune and learn about my concern instead of saying "I'm not a technician and if they say your problem is normal than, that is just what it is, normal". I've never experienced such horrible customer service from a dealership in my life. It's a shame, I had to involve Shannon (service director) to get my problem resolved. Also, Mary (service representative) was unpleasant to deal with, I had a 5 minute conversation with Mary, about customer service all for her to call me back afterwards to say "my problem was normal". Well, it is not normal to have a 2015 Chrysler, you make a simple mistake and leave your keys inside and then the car does not unlock the car as it is supposed to and the incident leaves you stranded at a local grocery store for 2 hours. Mary, you should be ashamed of the service you delivered to me on my multiple visits. I would not recommend anyone deal with Mary or Terri Cruse/Cruize, how ever you spell his name. I hope to never have to return until Lease Vehicle Turn in Time and I will not be opting to purchase another Chrysler. More

Saturday oil change Very smooth be in line early at least by 7:15 or a bit sooner. Saturday is donut day BTW. TV remote was gone and had to watch old Roseanne crap.....bu Very smooth be in line early at least by 7:15 or a bit sooner. Saturday is donut day BTW. TV remote was gone and had to watch old Roseanne crap.....but they finished very timely and get you out, More

Very Good In general, this dealer is concerned because you feel comfortable with their services. And they do their job well. In the future I would do busines In general, this dealer is concerned because you feel comfortable with their services. And they do their job well. In the future I would do business with themselves. More

Service I bought my Ram truck from yall, and have recommended several of my friends to your dealership. I'm returning service customer. Was not happy with las I bought my Ram truck from yall, and have recommended several of my friends to your dealership. I'm returning service customer. Was not happy with last visit. Big delay in working on truck. At first I said that I would wait for truck. After I was told that no one would look at truck until the next day, I said I would just leave it. Then, I was told that it would be even longer before anyone started on my truck. Because, I wasn't waiting, then I would lose my place in line. So, I decided to wait. Someone finally looked at my truck after several hours. Not happy with diagnosis and multi thousand dollar estimate to repair.. Left and fixed it myself. First bad visit in your service dept. More

Impeccable Service Service is always easy and fast! I'm kept up to date on progress and appreciate the recommendations for other possible areas that need attention in t Service is always easy and fast! I'm kept up to date on progress and appreciate the recommendations for other possible areas that need attention in the future. More

Repair on my 2018 Ram 1500 I took my vehicle in to have a broken part replaced. They took in my truck at 5pm and gave me a ride home. The part was ordered and came in 2 days lat I took my vehicle in to have a broken part replaced. They took in my truck at 5pm and gave me a ride home. The part was ordered and came in 2 days later. It was repaired quickly after they got the part. Total time at the dealership was 3 days. I'm very satisfied with the service I received. Mary was my advisor. More

Recall work Appointment was easy to schedule and work was performed quicker than promised. Everyone was very courteous. Service recommendations were printed and Appointment was easy to schedule and work was performed quicker than promised. Everyone was very courteous. Service recommendations were printed and given to me. I would use this dealer again. More

Nice People to deal with. I really enjoyed the hot coffee and refrigerated water in the Customer Loung .Your Loung was very neat , clean, and comfortable. Mr Justin was very k I really enjoyed the hot coffee and refrigerated water in the Customer Loung .Your Loung was very neat , clean, and comfortable. Mr Justin was very knowledgeable about the services he provided, and he was very polite and professional. More

Service and recall The service was efficient, quick. Friendly and professional employees. No waiting line for Mopar. waiting lounge with TV and coffee. Easy quick and The service was efficient, quick. Friendly and professional employees. No waiting line for Mopar. waiting lounge with TV and coffee. Easy quick and efficient service More

Replaced TIPM Jo my service women was wonderful, Friendly called and kept me updated on everything. She was the best. I also was able to get a discount Jo my service women was wonderful, Friendly called and kept me updated on everything. She was the best. I also was able to get a discount More