Clay Cooley CDJR Arlington - Service Center

They handled it Terry Collins was great. I needed some warranty work done on my 2009 Dodge Ram. The exhaust bolts broke and needed new gaskets. Terry called me and t Terry Collins was great. I needed some warranty work done on my 2009 Dodge Ram. The exhaust bolts broke and needed new gaskets. Terry called me and told me dodge was taking care of it and it was ready the next day. I chose to do the tuneup with don davis as well. It was done the next day. Glad I bought a Dodge Ram More

quick and good it used to take several hours of waiting for simple service to be done in 2014, now same service is done usually in an hour, it used to take several hours of waiting for simple service to be done in 2014, now same service is done usually in an hour, More

It’s just not worth it. I have a 2007 Dodge Nitro, and my A/C has gone out. I setup an online appointment “which was a joke by the way” to have it diagnosed. 1st off the onli I have a 2007 Dodge Nitro, and my A/C has gone out. I setup an online appointment “which was a joke by the way” to have it diagnosed. 1st off the online appointment is a formality. What happens is everyone lines up infront of the service center and races in to be first... 2nd you don’t get to pic your service adviser. It’s 1st come 1st serve and you don’t know who’s good at their job or not. 3rd the prices are ridiculous! They suggest I replace the whole system for 1698.00.... And it would take a week. I don’t even feel like they diagnosed the problem really.... Due to there was no evidence of if there was a leak and where it was coming from. So basically they just wanted me to go with the most expensive option. Found the parts online for 250.00 and asked my service advisor what it would cost to have them installed and still waiting on a call back. If it’s not an oil change or tire rotation, do your research and do not take it to the dealership More

No loaner There weren’t any loaner available although, I was compensated a free rental, the wait for the rental was 2hrs and because of the must be a Chrysler r There weren’t any loaner available although, I was compensated a free rental, the wait for the rental was 2hrs and because of the must be a Chrysler rule I was stuck in a minivan. It would just make it a little better if there where loaners availible or at least put in something similar. More

Service I had good service when i came in for repairs on my truck. They were very friendly and knowledgeable of what was going on with my truck. I had good service when i came in for repairs on my truck. They were very friendly and knowledgeable of what was going on with my truck. More

I had a excellent experience. The service department was professional and couterist. I'm definitely coming back. They fixed my Dodge Durango when other dodge dealerships didn't wan The service department was professional and couterist. I'm definitely coming back. They fixed my Dodge Durango when other dodge dealerships didn't want to. More

Service/Maintanence Good service, friendly, personal treatment. Love the option of dropping vehicle off the night before. Fast and efficient service with a good feeling t Good service, friendly, personal treatment. Love the option of dropping vehicle off the night before. Fast and efficient service with a good feeling that you are being treated fairly. More

Stellar service Helped me even though they were overbooked. Courtesy and quick staff. Fast repair! I would recommend this place to anyone looking for reliability and Helped me even though they were overbooked. Courtesy and quick staff. Fast repair! I would recommend this place to anyone looking for reliability and competence! More

This was by far the worst and most expensive service ever All I wanted was an oil change and I told them to also review my car if there were any problem when I left the same day after they were done my car st All I wanted was an oil change and I told them to also review my car if there were any problem when I left the same day after they were done my car stopped for the first time since I've ever had it. Turns out they forgot to tighten the cables for the battery. Then 2 days later the oil change icon blinked on my dashboard. Ridicoulous More

STELLAR CUSTOMER SERVICE Was greeted by the Service Director, Shannon just as I was stepping out of my car in Service. He brought over the Terry, the Service Manager to work w Was greeted by the Service Director, Shannon just as I was stepping out of my car in Service. He brought over the Terry, the Service Manager to work with me directly. I had a frustrating dead battery issue, which was throwing multiple codes. Terry and Shannon quickly ran down the process (I have Max Care extended Warranty - which makes things MUCH easier for all) and I was in a loaner car and on my way in less than 15 min. I know this doesn't always happen this fast in alot of cases, but I was happy that it could. It was also a holiday weekend, but that didn't get in the way. I was kept up to date on repair status both by phone and electronically by their automated system. I was also given a menu of items to repair, replace, consider where I could say yes or no to each one. I added a tune up, oil change, and another item and am completely satisfied with the outcome. I have already referred friends and coworkers to them. I will be back for service and my next car. More