Clay Cooley CDJR Arlington - Service Center

Oil Change and Tire Rotation We purchase the maintenance plan where you get your oil changes and tire rotation are covered. The last 4 times we have been there it has taken over 3 We purchase the maintenance plan where you get your oil changes and tire rotation are covered. The last 4 times we have been there it has taken over 3 hours each time for the same type of service Oil change and tire rotation. This is with an appointment every time and using the quick service lane. Twice they broke the wheel studs and it took 5 hours each time. The customer service people are polite but the garage service is not timely or efficient. More

Informative information The workers was friendly and very informative. The wait was not that bad since I did not have a appointment. I was impressed with work. The workers was friendly and very informative. The wait was not that bad since I did not have a appointment. I was impressed with work. More

Check engine light Took car in (no appointment) because check engine light came on while I was In san Antonio. Mary was my service agent. She said the car might take s Took car in (no appointment) because check engine light came on while I was In san Antonio. Mary was my service agent. She said the car might take several days and it came out next day. very professional, prompt, courteous. Perfect 10 Warranty More

Always taken care of I am always taken care when I use the service department. They know my schedule is very busy and make sure the job is done. I am always taken care when I use the service department. They know my schedule is very busy and make sure the job is done. More

Great Service! Service adviser kept me informed of service progress. Vehicle was in for steering pump replacement and two recalls. Upon picking up vehicle, was pleas Service adviser kept me informed of service progress. Vehicle was in for steering pump replacement and two recalls. Upon picking up vehicle, was pleasantly surprised that the vehicle had been detailed! More

Wasting my time When I went in for an oil change I ask the advisor to check for any recalls on my vehicle. At the end at a very long wait he said that there was a rec When I went in for an oil change I ask the advisor to check for any recalls on my vehicle. At the end at a very long wait he said that there was a recall but I need to schedule it because it takes about 3-4 hours to complete. I ask him to go ahead and schedule a time and he told me it will be better to call him. That didn't make any sense with me standing there in front of him wanting to schedule an appointment. The advisor end up calling me for another issue and I told him to schedule my appointment. He transferred me to a scheduler where she said the update only takes any hour. This was such a waste of my time when I was there for 2-3 hours and it could have been completely. Then she ask if I wanted to come in the next day on my Saturday.... More

Oil change Friendly attentive staff and great service. Justin was great and gave me great info on my vehicle and a list of future service suggestions as well as Friendly attentive staff and great service. Justin was great and gave me great info on my vehicle and a list of future service suggestions as well as prices for each. All in all, everything was awesome. More

Great service Check in my vehicle the same day fast service don’t have to be without your car for days even for something minor thank you. However someone took the Check in my vehicle the same day fast service don’t have to be without your car for days even for something minor thank you. However someone took the change out of my vehicle that I left in there More

great job They did a great job on my car and 5he service was prompt and they were honest and provided great information to help me make the right decisions on s They did a great job on my car and 5he service was prompt and they were honest and provided great information to help me make the right decisions on servicing my car. More

Bad experience! I called to see if they can program an E.C.M for Dodge durango. They indicated Yes . I towed my Durango and they wanted more than they said in first I called to see if they can program an E.C.M for Dodge durango. They indicated Yes . I towed my Durango and they wanted more than they said in first place. Turn out they were not able to program the E.C.M and manager said they don't do that service . I had to pay the diagnostic that they insisted it needs to find out what was wrong with it. It Needs a reprogrammed E.C.M .Just What I told Them it needed. I wasted $350 For the tows and diagnostic that if they would of said they didn't do that service in first place when I called . I have always been a dodge fan but I will never buy a dodge no more . Bad attitude by service rep. More