Clay Cooley CDJR Arlington - Service Center

Awesome purchase experience! It was a very easy deal and you made it so fast!!! I personally thank you for the help and getting it done so fast!! It was amazing driving in with m It was a very easy deal and you made it so fast!!! I personally thank you for the help and getting it done so fast!! It was amazing driving in with my truck and driving out with my new challenger within 2 hrs!!! More

3 hours for an oil change!? I made an appointment and was at the service center on time. I had to wait more than 3 hours for an oil change. After two hours I inquired as to the I made an appointment and was at the service center on time. I had to wait more than 3 hours for an oil change. After two hours I inquired as to the remaining time needed and was told that there was an update that might be being done. I explained that no one asked me if I wanted the update done, because I do these myself at home to save time. The service representative said let me go check them returned and said that there wasn’t any updates that were needed. So, I continued to wait. After 3 hours I could see that my Jeep’s hood was done but no one was working on it. I was then told that it was done. I explained that no one had been working on it for the last 20 minutes. 16 minutes later I was allowed to pay the cashier and collect my vehicle. I asked the representative If My expectations were too high. He said to me no that three hours is long to wait for an oil change. No apology, no explanation, this place is awful and I put it all over social media. More

I'm an Important Customer Audrey Wilson took care of me arrival to departure. Good and thorough communication on what's needed and time line of repairs. After finding brakes ne Audrey Wilson took care of me arrival to departure. Good and thorough communication on what's needed and time line of repairs. After finding brakes needed service and it was to take longer they put me in loaner. I work in facilities and would like to note the dealership is always clean and like the bottled water. Good job Audrey and Don Davis. Valets and cashiers are doing a good job also. More

Quality of service I was surprised by how quickly the service was completed. The line was quite long when I arrived and I expected a much longer wait. I was surprised by how quickly the service was completed. The line was quite long when I arrived and I expected a much longer wait. More

Room for improvement The service I got was okay, but the recommendation for service needed lett me asking if they read a menu on a screen or ever. Looked at my truck. $42 The service I got was okay, but the recommendation for service needed lett me asking if they read a menu on a screen or ever. Looked at my truck. $429 suggested service? Needs a 4 wheel alignment and the balance... but I just went thru the expense of putting new tires on my truck under 1,000 ago and they balanced them as well as paid for a four wheel alignment. Even after pointing it out they left it in the service record which doesn’t please me. More

Cruise Control Recall Fix Came in for cruise control recall fix. Justin accurately estimated the time it would take and I have no issues with the quality of the repair Came in for cruise control recall fix. Justin accurately estimated the time it would take and I have no issues with the quality of the repair More

Very slow, no energy, no hustle in the service bay I arrived at the service department about 10:30 am on Thursday, June 28th. I needed following services for my vehicle: synthetic oil change, rotate ti I arrived at the service department about 10:30 am on Thursday, June 28th. I needed following services for my vehicle: synthetic oil change, rotate tires, and a multi-point inspection. It took the service technicians 3 hours to do these services. At 11:30am my car will still not in the bay; it was still parked outside. By 12:15 pm I looked outside and my car was finally lifted up and being worked on. I stood outside and watched the service technician/mechanic drag his feet, walk extremely slow, and even let out a long yawn as he installed a tire on my car. In my opinion there is no energy, hustle, or sense of urgency by the technician/mechanic in the service bay. These are services that would be considered "ExpressLane" services. I really like Don Davis Dodge, their vehicles, and the location. I was very disappointed in the lack of energy and hustle I observed by the technician in the service bay. More

Very good service got the recall taken care of very quickly i am very pleased with the service that i allways get at this dealership. service got the recall taken care of very quickly i am very pleased with the service that i allways get at this dealership. More

very good because the servise is good very good and always be here....i have always pleased with the servise ..excellent customer servise every time i visit because the servise is good very good and always be here....i have always pleased with the servise ..excellent customer servise every time i visit More

Never going back! We purchased a service plan with our renegade. We’ve never purchased a brand new car before, but expected the service department to be as nice as the We purchased a service plan with our renegade. We’ve never purchased a brand new car before, but expected the service department to be as nice as the sales team was.. um, not! Gave them three chances, 4 if you count the visit due to strange warning lights appearing just days after getting the Jeep. No matter what time if the day you arrive, plenty of folks on hand with their iPads wanting to ‘help’ and take your car.. but mechanics are sparse and most appear to be working at hiding or sloooooowwwwllllyyyy walking from one side of the area to the other. 3 attempts to have my oil changed and not once could it be completed in under 3 hours.. my previous cars have always been serviced here in Irving in 30 min or less and that includes a vacuum, clean windows and wiper fluid top off! Dealership ‘service’ is a joke. A bad joke. Will not be back and will tell everyone to avoid!! More