Clay Cooley CDJR Arlington - Service Center

Service was fine and staff friendly, questions ask as best as could be. Would recommend, but time could have been a little better, but other then that it was fine and staff friendly, questions ask as best as could be. Would recommend, but time could have been a little better, but other then that it was fine More

Worse service ever My service advisor was Audrey Wilson I believe is the name. So first of all I when and told me would be 2-3 days to check my veichle or I could make a My service advisor was Audrey Wilson I believe is the name. So first of all I when and told me would be 2-3 days to check my veichle or I could make an appointment and would get check same day. So I left and made my appointment week later at 7am. Got there drop veichle with Audrey and said will call me by noon to tell me what was wrong with my Jeep. Noon came no call, decided to give it some time and call at 5pm to Audrey left voice mail call back at 6:30 before closing and Audrey still don’t answer. Call next day back in morning still can’t get hold of audrey. After calling 5-7 times that day I get hold of him and he said veichle was not check yet and their time frame was 2-3 days told him I had appointment and he told me by noon and he said hay was not true he did not told me hat but said will try to get it rush so I was like whatever. He said will call me back before closing time with update. Guess what he did not. Next day after several calls I get hold of him he tells me what is wrong and he was going to talk to warranty and would call me back 10-20 mins and this was like 11am. Guess what I did not speak to him again until about 4pm after several attempts to reach him. He said they approved rental and he set up my rental with enterprise and to go pick it up. I get to enterprise no rental set up yet and now I go back playing chasing game to get hold of him. Go forward Jeep is supposed to be ready week later on Monday calling him to confirm because rental is due and they closing at 5 not picking up phone like always I go ahead and return renta anyways don’t want to get stuck with extra day of bill go take Uber to dealership he said Jeep ready but he could not released her to me since warranty had not paid because he just send the bill but warranty closed at 5pm and this was around 6:30. So I had to go back next day for Jeep. This was just horrible experience. Dealership may not be bad or service center this was just a bad personal experience with agent that represent them my part was just really bad poor customer service from that agent that needs to get coach or train better on what he job is supposed to be. More

Sketchy Practices I understand that dealerships lose money on recalls, so they use all type of scare tactics to get you to spend more money to repair things that don't I understand that dealerships lose money on recalls, so they use all type of scare tactics to get you to spend more money to repair things that don't necessarily need to be done. I just wanted the airbag recall handled and a previous recall redone that was not handled properly with the ignition switch sticking on a Dodge Charger. Don Davis did a diagnostic and came back with some junk about the camshaft position switch sticking. I ran this past my real mechanic which called bs on this. It appears that they were just trying to make some money since they would be losing money with fixing the issue correctly this time. I spoke with Terry Collins which acted like a total db. "I'm going to pay my mechanic for his time, because he deserves it." Okay, Terry. Well I deserve to no be taken advantage of here. How about that? On top of that, they came back with some other bs items they said needed to be done. Oil Change? Really? Did you even look at the sticker on the windshield that stated it was done 1,000 miles ago? Flush the power-steering fluid? Did you even look at it? It had just been done as well? Brakes? Nope, those were done a year ago. You see here, they just bring up a bunch of junk that does not need to be done. These people are the reason nobody likes to go to the dealership. I don't blame Jo as I'm sure all she was doing was relaying information. More

Quick and easy! Jo was very friendly and courteous! They were fast at getting my Jeep fixed and called as soon as it was finished. The warranty work was free but th Jo was very friendly and courteous! They were fast at getting my Jeep fixed and called as soon as it was finished. The warranty work was free but they fixed everything that I had brought in and didn't give me some excuse! More

Good service. But endless waiting time. Mark was really nice. And did all to assist me. I arrived at 1pm and left at 5.40pm. That's is the longest I ever had just for oil change. Was too Mark was really nice. And did all to assist me. I arrived at 1pm and left at 5.40pm. That's is the longest I ever had just for oil change. Was too long and I was on time for my appointment over there. More

Took 3 trips to fix check engine light It took 3 trips over a 2 week period to get the ses light fixed. The first time said the throttle body was bad. 2 days later ses light came back on sa It took 3 trips over a 2 week period to get the ses light fixed. The first time said the throttle body was bad. 2 days later ses light came back on same problem. Took it and told them how to duplicate the problem. They had it 3 days and drive it 230 miles and said there was nothing wrong. Picked it up at noon and after setting 5 hours ses light came on again. Took it back a 3rd time told them again how to duplicate it. Had it 4 days this time. I had to call and see if was ready to be picked up. Said the throttle body was bad again. After picking it up ses light seems to be fixed but they damaged the front bumper. They ordered and replaced front bumper. Said it should be done in 1 day. No one called and said it was ready. Had to call again to see if was ready. Picked Jeep up again and after cleaning Jeep up after rain found where front grill area was damaged when they replaced the bumper. More

Mary super adviser! Mary has been my adviser for a number of years and her recommendations have allowed me to keep my vehicle in good working condition. She is able to a Mary has been my adviser for a number of years and her recommendations have allowed me to keep my vehicle in good working condition. She is able to answer my questions or finds the answer for me by consulting administrators. I appreciate this dealership very much and the close attention they give to vehicle repair and maintenance. I have recommended this dealership to others. More

Service center review I was told last time I was there my jeep had 4 free oil changes. I was told when I brought it in it would be good to take care of the recall item. I was told last time I was there my jeep had 4 free oil changes. I was told when I brought it in it would be good to take care of the recall item. When I went back the 4 free oil changes were expired (wasn’t told anything about an expiration before). The jeep was a repo and the don Davis lady said the previous owner had the 4 oil changes. I paid for the oil change and tire rotation. I was satisfied with the work. Everyone was nice. Waiting room was pleasant enough. More

Service Department I brought my vechile in for service ( Oil Change and Saftey Air Bag) they told me that me vechile would be ready in a couple of hours. By the evening I brought my vechile in for service ( Oil Change and Saftey Air Bag) they told me that me vechile would be ready in a couple of hours. By the evening, 7 Hours later, I had to call and ask the status on my vechile. When speaking to the Service Agent, she advised that my car was not done due to the oil change and it wouldn’t be ready until the following day. The next day I arrived to pick up my vechile only to be told that they lost my key and they hadn’t done the oil change. A few hours later, I was told that they found my keys. The communication was horrible along with the experience!!! The service manager seemed to give two xxxxs about the issue! They did not even try to compensate for me having to miss a day of work along with losing my key. More

Service department was great Was pleased with the way i as treated upon arrival to the service department. Everyone was polite and made sure that i was taken care of. Was pleased with the way i as treated upon arrival to the service department. Everyone was polite and made sure that i was taken care of. More