Clay Cooley CDJR Arlington - Service Center

Service visit I was having a towing package installed on my new Jeep and because the job was going to take about 4 hours, I was given a new vehicle to drive around. I was having a towing package installed on my new Jeep and because the job was going to take about 4 hours, I was given a new vehicle to drive around. Everyone was very friendly and helpful! More

Quick Visit I took my 2017 Charger in for the dreaded service shifter code on a Saturday morning. Mary found 2 more codes when she tapped in. I also asked for t I took my 2017 Charger in for the dreaded service shifter code on a Saturday morning. Mary found 2 more codes when she tapped in. I also asked for them to check a squeak I have noticed with the steering wheel. While waiting for the loaner, I happened to see a screw in my tire about an inch from the side wall and mentioned it to Mary. I asked for it to be plugged, not patched. Fast forward 5 days, the car is ready. I go to pick up and they "even washed it", which was very basic, to say the least. Mary didn't review the work or the receipt, just walked me up to pay for the tire. She called to tell me they were not comfortable in plugging it or patching it. Pay for the tire and review the receipt. Nothing mentioned about the steering wheel or the other two codes (XM radio and hands free speaker). I drove it first to see if I just missed something. Everything works fine until 5 minutes down the road....the dreaded steering wheel squeak is still there. Everything else seems to be functioning correctly. My second visit where "things" were completed but the work not actually performed. More

Good but not very very good The reason is that things change every single day so As a big company they need to be more strategic or less expensive than others.so try your Best to The reason is that things change every single day so As a big company they need to be more strategic or less expensive than others.so try your Best to make the Best price never seen before and make Your service quicker because you keep people 2hours only for an oil change service.that too bad and too long. More

Fender flare replacement Everything was good, very friendly. Explained what the problem was, how it needed to be fixed and the time table to get my vehicle back Everything was good, very friendly. Explained what the problem was, how it needed to be fixed and the time table to get my vehicle back More

A three hour scheduled oil change and they lost my hubcaps A three hour scheduled oil change with an inspection and they lost my hubcaps. When I asked about them they searched for them everywhere and basicall A three hour scheduled oil change with an inspection and they lost my hubcaps. When I asked about them they searched for them everywhere and basically told me I was hallucinating about having them More

They got my oil change done quickly and even took me early! They were honest about the work done and didn't try to sell me more than I needed. They recommended additional work for my car but didn't try to get m They were honest about the work done and didn't try to sell me more than I needed. They recommended additional work for my car but didn't try to get me to have it performed then and there. I appreciated the honesty with my Service Adviser. I hope I get her again next time! More

Great staff Had a recall on my 2015 Jeep. Dee , my service rep, was great and explained everything. They had me in and out in an hour. Had a recall on my 2015 Jeep. Dee , my service rep, was great and explained everything. They had me in and out in an hour. More

Experience Audrey was very helpful. I appreciate his customer service. My car was done earlier than expected . Very appreciative. Dealership should have a loaner Audrey was very helpful. I appreciate his customer service. My car was done earlier than expected . Very appreciative. Dealership should have a loaner car system or something in place if they have to have your car for days on hand. More

Great service and awesome customer care. As always, I was greeted immediately and was asked what I needed today. This time I just came to take care of a recall notice that I received via ema As always, I was greeted immediately and was asked what I needed today. This time I just came to take care of a recall notice that I received via email. Jason (service adviser), went on to do the paperwork and proceeded to check in my vehicle and asked if I was going to wait or return. I told him I would wait and he said that was a good idea since it shouldn’t take long to service vehicle. I proceeded to the customer lounge and within 30 mins, Justin came in to tell me that my vehicle was ready, that it was only a software update that my vehicle needed. As simple as 1, 2, 3! Thanks Don Davis! More

Great service They have a great attitude and get the vehicle done in a timely Manner. They communication is great. I usually get a quick response everytime. They have a great attitude and get the vehicle done in a timely Manner. They communication is great. I usually get a quick response everytime. More