Clay Cooley CDJR Arlington - Service Center

Great timing The service work was done so quickly. The shuttle van happened in a flash drop off and pick up! Will certaintly return for other services! The service work was done so quickly. The shuttle van happened in a flash drop off and pick up! Will certaintly return for other services! More

Fast, Polite Service Work was fast and good. Always a pleasure to have Don Davis Dodge Service my Ram truck. Mark was polite, knowledgeable, and fast. He was right on at a Work was fast and good. Always a pleasure to have Don Davis Dodge Service my Ram truck. Mark was polite, knowledgeable, and fast. He was right on at a 2 hour wait. More

Customer service was very good. Jo was very thorough and made sure that I understood details of work being performed. She was also very polite and assisted me from start until I chec Jo was very thorough and made sure that I understood details of work being performed. She was also very polite and assisted me from start until I checkout out and got my vehicle. Great job! More

Long wait Busy location waited 2 hours for oil change, inspection and replacement key made. Staff very good just very busy. I like the quality of the work just Busy location waited 2 hours for oil change, inspection and replacement key made. Staff very good just very busy. I like the quality of the work just be ready to wait. More

Adequate I’ve rated the service as ADEQUATE because it was. My rating would’ve been EXCEPTIONAL if the waiting time had not been so long (>2 hours) for an oil I’ve rated the service as ADEQUATE because it was. My rating would’ve been EXCEPTIONAL if the waiting time had not been so long (>2 hours) for an oil change. More

Excellent experience I’ve always had good service from the service center and the sales staff. I would recommend Don Davis Dodge to everybody. I had a good experience when I’ve always had good service from the service center and the sales staff. I would recommend Don Davis Dodge to everybody. I had a good experience when buying a vehicle and a good one every time I get my vehicle serviced. More

What I expected Replaced bolts that hold cover to protect underside of transmission/motor. After only using Don Davis for the 11 years of my Charger’s life, I would e Replaced bolts that hold cover to protect underside of transmission/motor. After only using Don Davis for the 11 years of my Charger’s life, I would expect that these plastic bolts would eventually wear out. Thank you Don Davis for the no- charge replacements! More

Body Shop turned into Service Center Firstly, I'd like to recognize Peter Lim at the Don Davis Dodge Chrysler Jeep sales team. Peter is great and has followed-up with me several times sin Firstly, I'd like to recognize Peter Lim at the Don Davis Dodge Chrysler Jeep sales team. Peter is great and has followed-up with me several times since I purchased my 2017 Ram 1500 in October of 2017. Now for the bad news. My truck was damaged on the rear bumber and tailgate last month so I decided to use Don Davis Body Shop since that is where I purchased my truck. About a week after I dropped it off I called to get a status report since I had not been contacted by my contact Rick yet. He said the truck was in paint and should be ready in a day or two. After a few back-and-forth calls the truck was ready to be picked up, this was on Thursday (8/16) so I took an Uber to the Body Shop to pick up my truck. On the way there Rick called and asked if I had been having problems with my battery to which I responded no. The truck is not even 1 year old so no issues at all. Rick stated that they could not get the battery to hold a charge and that they had it moved to the Service Center. So that's $40 on Uber that I'm out of pocket on. The next day (Friday 8/17) I give it until mid-day and call the Service Center since I had not received a follow-up call yet. The gentleman that I was connected to informed me that they had not had a chance to look at my truck yet and that I did not need to go to the dealer yet. A few hours later I did receive a call to pick up the truck and when I arrived I was not treated very kindly, shuffled to the pay counter and my truck was driven into the bay. The truck was very dirty and upon inspection of the work done the bumper has some stains on the chrome that I was not able to remove. Also, one of the sensors is still missing. Rick did mention that this part was on backorder and that I would have to return to get this installed. That is understandable but left me wondering. The old bumper had 4 sensors that were not damaged and functional when I dropped off the truck. Couldn't one or all of them be repurposed and installed on the new bumper? I love my 2017 Ram 1500 Lonestar and again my interactions with Peter Lim have been fantastic. We are likely in the market to upgrade my wife's vehicle in 2019 and she has her eye on a Jeep Grand Cherokee. I'm sure I will return and work with Peter again but I don't believe I will ever use Don Davis Body or Service shops again. More

The entire staff was super courteous and prompt, I went in for a recall on my SUV. I was greeted promptly and the turnaround on my vehicle was very fast ! All the staff was very courteous. I went in for a recall on my SUV. I was greeted promptly and the turnaround on my vehicle was very fast ! All the staff was very courteous. More

Great 5 star service. This was my first time at the ServiceDepartment and will not be my last. The Service Writer was fantastic, Job was finished quickly. Thank you for th This was my first time at the ServiceDepartment and will not be my last. The Service Writer was fantastic, Job was finished quickly. Thank you for the great service. More