Clay Cooley CDJR Arlington - Service Center

Excellent service From the minute I drove up to the service center, I was welcomed as if I were a family member. Punctuality and courteousness was the most noticed acti From the minute I drove up to the service center, I was welcomed as if I were a family member. Punctuality and courteousness was the most noticed actions. Everyone greeted you with a smile and offered their service to me. Manuel Mendoza came to the customer waiting room to give me an update on my car and a waiting time. He even checked on a warranty I inquired about and gave me a name I could contact for the repair. This was definitely an great experience. More

PM Service Quick, detailed service with our an appointment. I will need to schedule to return for some warranty work and plan on doing so. Jacob Vinson was att Quick, detailed service with our an appointment. I will need to schedule to return for some warranty work and plan on doing so. Jacob Vinson was attentive and listened to my questions/needs. More

AWESOME Mark Drexel was very professional and nice. He should be in sales, I would buy another truck! Keep up the good work guys. I will continue to do bus Mark Drexel was very professional and nice. He should be in sales, I would buy another truck! Keep up the good work guys. I will continue to do business there. More

Great Experience. Mark was very helpful and informative during my service appointment. I will continue to visit this location for my vehicle check-ups in the future! Mark was very helpful and informative during my service appointment. I will continue to visit this location for my vehicle check-ups in the future! More

Not happy I took my truck in on 11/19/18 and picked up my truck on 11/28/18 with no work done. I was charged $150 for diagnostic and told nothing wrong except w I took my truck in on 11/19/18 and picked up my truck on 11/28/18 with no work done. I was charged $150 for diagnostic and told nothing wrong except washer jets need to be replaced. I paid for a rental vehicle 9 days for nothing. However, the same day I picked up my truck my truck is still having the same issue I reported. I picked up my truck on my own because they kept telling me nothing wrong and I could no longer afford to pay rental days. It took me 2 hours for them to release my truck back to me and I lost a partial days work. Not happy at all. More

Good service Quick service.kind. helpful.courteous. Knowledgeable. A place you enjoy taking your vehicle for service or when you have a problem with your vehicle. Quick service.kind. helpful.courteous. Knowledgeable. A place you enjoy taking your vehicle for service or when you have a problem with your vehicle. Thanks for loaner vehicle if you need it More

Service wirk Took Jeep to Don Davis as the radio was not functioning properly. They were able to diagnosis the problem same day and order the parts required. Too Took Jeep to Don Davis as the radio was not functioning properly. They were able to diagnosis the problem same day and order the parts required. Took it back 3 days later for installation of parts which took less than 2 hours and have not had a problem again More

Rushed and uncaring of your time and energy for your car to I came in for an oil change 11/24/2018, Didn't see many people, so didn't think it would take long. 1 hr& 30 min I came in for an oil change 11/24/2018, Didn't see many people, so didn't think it would take long. 1 hr& 30 min More

Recall Issue The attentiveness as I exited my car; I was greeted with courtesy and addressed right away. Once directed to a personal service rep, the experience of The attentiveness as I exited my car; I was greeted with courtesy and addressed right away. Once directed to a personal service rep, the experience of having my car serviced for a recall was so easy. After I was picked up by the courtesy van and shuttled back to the dealership, I was in and out in 10 min and back to work. More

disappointed My husband and I have personally bought 6 cars/trucks in the last 4 years from this dealership. We have always been pleased with our experience at th My husband and I have personally bought 6 cars/trucks in the last 4 years from this dealership. We have always been pleased with our experience at this dealership from the sales department to the service department until now. So much so that we have sent many friends and families to purchase vehicles from this dealership. I can quickly count 6 family members that have bought vehicles there upon our recommendation. My husband has sent many other leads there from business associates, etc. My husband's truck presented a check engine light. So he went to our local dealership in Granbury and they thought it might be due to a needed update so they performed the update and hoped it fixed the issue. Then the check engine light came back on and an email was sent that stated it was a critical issue and if the truck was continued to be drove could cause serious engine failure. So I made the drive from Granbury to Don Davis Arlington because we put all our trust in this dealership. The first energenic service tech ask why I was there. I explained the issue and show him the text from my husband explaining in more detail of the chain of events. He said this will require a different technician that works with check engine light. I didn't not get his name but very polite. He disappears and Mary appears. She asked me why I was there which I repeated the whole scenario that I had already explained to the first tech including the text from my husband. I also explained that we had RAM Care and that I should get a loaner while the truck is in service. She looked at me like I had two heads and said I quote "you want to leave your truck here just because you have a check engine light on????? I don't understand" To which I explained the email stating it was a critical issue and did not need to drove. She looked at me all dazed and confused. I thought surely I was on candid camera. But no I was in service department xxxx. I explained it all several more times in which I got the same confused look and muttering from Mary. Mary also acted like she had never heard of RAM Care. I said look my husband already called the manger and left him a message about this. So Mary brought the manager out to in which we found out that my husband had actually left a message with the manager over the manager whose name is Shannon. So a light bulb came on and they both seemed to change their actions toward me and was happy to go find Shannon. I explained the situation to Shannon and he responded in a way in which I thought the other 2 should have. "Yes Mrs. Long we would be happy to check your vehicle to see why the check engine light is and we are thankful that you chose us to service your needs. We don't have a loaner available but please have a seat in our waiting room and we will get you a rental reserved." I thought finally I was treated with respect and was listened to and was met with a knowledgeable person. Mary came in had me sign some documents and explained the service department was backed up and it may be Monday until they could look at our truck and that enterprise would be on their way to get me. So Enterprise shows up and I am sent on my way with no paperwork, no kiss my butt no nothing. Get to enterprise and they have to call the service department because I lacked the proper paperwork in which Mary tells them the rental was customer paid. I have to explain to the whole RAM Care once again. The guy at enterprise knew what it was and called the manger himself and got an approval. All the while my husband made phone calls to the dealership also. Finally, I am given a jeep and sent on my way. Thanking this would be the worst of it....but no it didn't end there. Saturday I received a text at 3:03 saying the truck was ready to be picked up and everyday the rental is 35.00 a day. The text was from mary. Which I replied asking what was the problem with the truck. No reply. We live in Granbury and had to quickly make the trip before the service department closed. When we got there we were told they could not replicate the issue and that they couldn't find anything wrong therefore the rental charges were our responsibility. First of all I don't understand how we get email saying it is critical and now there is no issue? Doesn't give me a warm fuzzy safe feeling. Second of all I am now responsible for a rental for 4 days because the dealership was too busy to look at my husband's truck. We spoke with the manager (not Shannon) in which he was very arrogant and said sorry we told you we were back up and there is nothing wrong with your truck. No real compassion or recognition of my complaints. Just an arrogance smile sweeping me out of the door. I am not asking for something for nothing but I have never been treated like this by this dealership and this does not make me want to buy my next car/truck here or recommend this dealership to anyone else. You may think I am just one person and that the cars we bought from you are not important. But think of the last hour when you need to sell one more vehicle to meet a quota. You just lost our business and anyone we knows business. I run a business and I know how important customer service is and how the perception of our customer can build or tear down our sales. Food for thoughts. More