Clay Cooley CDJR Arlington - Service Center

Service prices are too high Don Davis has friendly employees however their prices are too high. I needed work done on my car but could not afford the cost that I was quoted becau Don Davis has friendly employees however their prices are too high. I needed work done on my car but could not afford the cost that I was quoted because it was unnecessarily too high. The service professional told me “I’m sorry the cost was high and he knows other service shops that would charge me cheaper.” That is unfortunate because that tells me Don Davis isn’t in the business of serving all customers that come to their shop and they don’t mind beating people out of their hard earned money by charging extra just to make a few more coins. It’s sad money is more important than good customer service. Good customer service keeps customers coming back. Bad customer service sends customers away. More

Would not own up to damage caused while vehicle was there I dropped my 2013 Challenger off for an airbag recall and when I picked it up I noticed one of the air vents had popped out and would not go back in. I dropped my 2013 Challenger off for an airbag recall and when I picked it up I noticed one of the air vents had popped out and would not go back in. I phoned the service manager immediately and he said next time we were in he'd take care of it. My son has the car in Lubbock at college, so when he came back for winter break we took it in for a state inspection and notified the service writer to check the service notes as we had the issue with the air vent. When we went to pick up the vehicle they said they had to order the part and it was not due to the previous service, but due to the dash "enlarging" due to the heat? It was in place when i dropped it off, and not in place when I picked it up. Horrible customer service, to lose a customer over something as simple as an air vent bracket! More

Great The experience was great! Mr. Wilson is very knowledgeable and delivers great customer service. He is willing to go tbe extra mile to ensure the custo The experience was great! Mr. Wilson is very knowledgeable and delivers great customer service. He is willing to go tbe extra mile to ensure the customer is satisfied and happy. More

Oil Change When I first arrived, Victor advised that it would be about a 2 hour wait for my oil change to be completed due to the number of cars that were alread When I first arrived, Victor advised that it would be about a 2 hour wait for my oil change to be completed due to the number of cars that were already being serviced. I decided to go ahead and wait since I really needed to get my oil change. About an hour into waiting, my car was completed! Victor was very friendly and knowledgeable as well. More

Good Service Center Audrey has always taken care of my needs quickly and with little or no changes. The service department works to complete the required repairs as soon Audrey has always taken care of my needs quickly and with little or no changes. The service department works to complete the required repairs as soon as possible. More

Excellent Job The experience was great. Jo Wren was friendly and sociable, and the service team got my vehicle taken care of within an hour, which was especially sa The experience was great. Jo Wren was friendly and sociable, and the service team got my vehicle taken care of within an hour, which was especially satisfying for me. Excellent work, team! More

great customer service and also friendly environment awesome environment, friendly, prompt attention and action, always smiles, customer service A+, service on vehicle excellent never issues great manag awesome environment, friendly, prompt attention and action, always smiles, customer service A+, service on vehicle excellent never issues great management whenever all is busy the manager steps in to assist great teamwork only one thing missing whenever I go to other dealerships there is always snacks in the waiting area and here thee is no snacks just water and coffee More

GREAT!! Mark Drexel is easy to work with Purchased my Jeep at Don Davis and was pleased to see that the recall on my Jeep was handled quickly and successfully. Great job! I will come back m Purchased my Jeep at Don Davis and was pleased to see that the recall on my Jeep was handled quickly and successfully. Great job! I will come back many times. More

Friendly and very knowledgeable I brought my Jeep in for service and the advisor was very nice and was able to give me a general idea of what the issue with my vehicle could be. I go I brought my Jeep in for service and the advisor was very nice and was able to give me a general idea of what the issue with my vehicle could be. I got a call back later that day and was advised on what my vehicle needed. The next day my Jeep was ready and my issue with my Jeep had been resolved. Thank you Don Davis service! More

Don Davis Service I took my jeep in for routine maintenance and a couple warranty items. Jo was great at helping expedite maintenance and accomodating me with warranty I took my jeep in for routine maintenance and a couple warranty items. Jo was great at helping expedite maintenance and accomodating me with warranty items that needed to be addressed. More