Clay Cooley CDJR Arlington - Service Center

SUCH DISAPPOINTING SERVICE I took my Truck in for an Oil change. I was greeted by a guy named Tony, I explained my reason for the visit and he then took a look at the dash. I ex I took my Truck in for an Oil change. I was greeted by a guy named Tony, I explained my reason for the visit and he then took a look at the dash. I explained to him that the brake light was on despite no emergency brake being applied. and that it had been doing this every since my last visit for them to do a safety update of some sort due to a recall. He said that he would look into it and give me an update. I also let him know that my battery may need to be charged because I had to jump start my vehicle prior to coming. He asked me if had a warranty and i replied, "yes" , he then tells me he would do some research and update me. He told me to give it about 3-4 hrs. This is around 2pm. I told him that I was going out of town Saturday morning for the 3 day weekend and that I could run some errands until then. I call the service center at about 730-45 pm because I noticed the time and asked for an update on my car. He told me that the " techs hadn't had a chance to complete all the work on the Truck and that it won't be ready until Saturday but more than likely Monday." I asked him what was left to be completed and he replied, " the only thing done was the oil was changed. " I asked him why didnt he call me to let me know that I wouldn't be getting my vehicle back until MONDAY seeing as the service center is about to close soon. His reply was "I became real busy, sorry" I arrive at about 8:00 pm to get my truck. I spoke with the young lady at the in the front when you walk in the service building and expressed my dissatisfaction with the way Tony handled things. He then walks in and tells me that the OIL HADN"T EVEN BEEN CHANGED! ABSOLUTELY NOTHING DONE! The Service department manager is sitting in his office listening to all of this as we are right in front of his door. I have only had this vehicle less than 90 days. When I initially got the vehicle it was on a Friday, but I couldnt take it off the lot till monday due to their slow service department. I only needed a Headlight replacement that they still never completed because I had to bring it back a second time for them to actually replace the bulb. NOT A GOOD START. IM ALREADY LOOKING TO TRADE IN WITH ANOTHER COMPANY . More

Great experience Prompt and courteous and very professional. Had shuttle to take me to gym while my car was being worked on and gave a call when it was ready. Prompt and courteous and very professional. Had shuttle to take me to gym while my car was being worked on and gave a call when it was ready. More

always taken care of in service we purchased a 2018 JL wrangler unlimited from don davis 2 months ago. They noticed a very slight almost unnoticable deformity in the drivers rear f we purchased a 2018 JL wrangler unlimited from don davis 2 months ago. They noticed a very slight almost unnoticable deformity in the drivers rear fender flare . we had long forgotten about it, but recieved a call telling us the part was in and when would we like to come in and have the repair done... it took LESS then an hour and we were on our way... now THATS Customer Service and caring. we have been a member of the Don Davis Family for many years and have always been 100% satisfied with all our vehicles whether during the sales portion, or later in service. More

Service experience Really good customer service , they did resolve the issue with my car and I'm very hapy and I will definitely come back!! Keep up the good work Really good customer service , they did resolve the issue with my car and I'm very hapy and I will definitely come back!! Keep up the good work More

Great service and great staff! Work is subperb. I will miss these folks when I relocate, too bad we can’t “keep our doctor “...lol when we move. and great staff! Work is subperb. I will miss these folks when I relocate, too bad we can’t “keep our doctor “...lol when we move. More

Too much time Waiting almost 3 hours for an oil change and state inspection is so frustrating. There were less than 5 other people waiting, so it didn’t appear that Waiting almost 3 hours for an oil change and state inspection is so frustrating. There were less than 5 other people waiting, so it didn’t appear that busy More

Experience at Fon Davis Anthony was a perfect gentlemen and kept me updated constantly. He ensured that I was happy and all concerns, if any, were addressed. Keep up the good Anthony was a perfect gentlemen and kept me updated constantly. He ensured that I was happy and all concerns, if any, were addressed. Keep up the good work! More

Thank you! Great service from Anthony in service. He was really helpful and listened to my concerns. He did his best to satisfy me and to get the job done. Great service from Anthony in service. He was really helpful and listened to my concerns. He did his best to satisfy me and to get the job done. More

Good service Don Davis The determination of left engine head replacement was a good call by Anthony Fredrickson's service team. They also did an excellent job on the new ba The determination of left engine head replacement was a good call by Anthony Fredrickson's service team. They also did an excellent job on the new battery installation, which is very difficult because it is under the passenger seat. Great job team! Just waiting to hear from Anthony on the part arrival for engine head replacement. More

Service on my 2017 Journey I had a recall fixed in my car .At the same time the service dept. Took care of 2 other problems. One was fixed at n/c and the other was just the pri I had a recall fixed in my car .At the same time the service dept. Took care of 2 other problems. One was fixed at n/c and the other was just the price of the part. Manny, my service advisor, kept me informed the whole time. They were able to do everything in under 2 hrs. I've bought several cars from Don Davis and the service department is one of the main reasons. More