Clay Cooley CDJR Arlington - Service Center

ram hd recall jo got me in and take care of quickly. she was quick and efficient. she had me finished up in the same day which was impressive for not having an app jo got me in and take care of quickly. she was quick and efficient. she had me finished up in the same day which was impressive for not having an appt More

Good service center . Shoot from the hip and don't try to sell you a bunch of stuff you don't need. My go-to. Cashiers are always super friendly! . Shoot from the hip and don't try to sell you a bunch of stuff you don't need. My go-to. Cashiers are always super friendly! More

No Communication No Loaner Normally Don Davis takes care of me but I dropped my car off for an oil change and my car is burning oil and my transmission is slipping and it’s a 20 Normally Don Davis takes care of me but I dropped my car off for an oil change and my car is burning oil and my transmission is slipping and it’s a 2017 and there’s also a recall on the fuel pump so I wanted to get all that looked at my car sat there for a day with no communication they didn’t even change to oil on the first day and that’s Ok but call me and let me know I had to call the advisor myself after the second day I ask for a loaner and was given the excuse they were out Of loaners ok the last time they kept my car for 4 hours they got me a rental and now I have to go back for them to check the oil consumption on my car and I’ll probably be without a vehicle again. More

Great service - friendly staff . Audrey took care of the extended warranty wrap process. My car was finished as promised. I associated how quickly the checkout process took. . Audrey took care of the extended warranty wrap process. My car was finished as promised. I associated how quickly the checkout process took. More

My service was completed just as they promised me. Your customer service is wonderful. Everyone treated me with respected. I enjoy coming to this dealership. Also the ladies at the checkup are great Your customer service is wonderful. Everyone treated me with respected. I enjoy coming to this dealership. Also the ladies at the checkup are great as well. More

Best Customer Service in Metroplex I've tried other dealership in S Arlington, and one in Burleson. Both left a lot to be desired. Dee is always helpful, and friendly! The rest of the I've tried other dealership in S Arlington, and one in Burleson. Both left a lot to be desired. Dee is always helpful, and friendly! The rest of the service staff is very friendly as well. What a great group of people. I will only take my Jeep to them. More

GREAT SERVICE Jo was great. She was very helpful. very friendly and i was kept inform and hardly any wait time, work quality was great. enjoyed in. Jo was great. She was very helpful. very friendly and i was kept inform and hardly any wait time, work quality was great. enjoyed in. More

WONDERFUL!!! DEE PHILLIPS is a very good service adviser..I always bring my vehicle in and out with no problem!! And they are pretty accurate about letting you kno DEE PHILLIPS is a very good service adviser..I always bring my vehicle in and out with no problem!! And they are pretty accurate about letting you know what's going on with vehicle and the best way to fix the problem..thanks! More

Basic Maintenance was performed efficiently and timely I was greeted promptly, write up was professional and thorough. All my options were explained including associated cost. Inspection report was delive I was greeted promptly, write up was professional and thorough. All my options were explained including associated cost. Inspection report was delivered to my phone and options presented clearly. More

SUCH DISAPPOINTING SERVICE I took my Truck in for an Oil change. I was greeted by a guy named Tony, I explained my reason for the visit and he then took a look at the dash. I ex I took my Truck in for an Oil change. I was greeted by a guy named Tony, I explained my reason for the visit and he then took a look at the dash. I explained to him that the brake light was on despite no emergency brake being applied. and that it had been doing this every since my last visit for them to do a safety update of some sort due to a recall. He said that he would look into it and give me an update. I also let him know that my battery may need to be charged because I had to jump start my vehicle prior to coming. He asked me if had a warranty and i replied, "yes" , he then tells me he would do some research and update me. He told me to give it about 3-4 hrs. This is around 2pm. I told him that I was going out of town Saturday morning for the 3 day weekend and that I could run some errands until then. I call the service center at about 730-45 pm because I noticed the time and asked for an update on my car. He told me that the " techs hadn't had a chance to complete all the work on the Truck and that it won't be ready until Saturday but more than likely Monday." I asked him what was left to be completed and he replied, " the only thing done was the oil was changed. " I asked him why didnt he call me to let me know that I wouldn't be getting my vehicle back until MONDAY seeing as the service center is about to close soon. His reply was "I became real busy, sorry" I arrive at about 8:00 pm to get my truck. I spoke with the young lady at the in the front when you walk in the service building and expressed my dissatisfaction with the way Tony handled things. He then walks in and tells me that the OIL HADN"T EVEN BEEN CHANGED! ABSOLUTELY NOTHING DONE! The Service department manager is sitting in his office listening to all of this as we are right in front of his door. I have only had this vehicle less than 90 days. When I initially got the vehicle it was on a Friday, but I couldnt take it off the lot till monday due to their slow service department. I only needed a Headlight replacement that they still never completed because I had to bring it back a second time for them to actually replace the bulb. NOT A GOOD START. IM ALREADY LOOKING TO TRADE IN WITH ANOTHER COMPANY . More