Clay Cooley CDJR Arlington - Service Center

Could be Better A few things great and few things horrible! Service was done to my vehicle Great! They were able to “make me an appointment” within 2 hr of scheduling A few things great and few things horrible! Service was done to my vehicle Great! They were able to “make me an appointment” within 2 hr of scheduling! Soon as I got there they were able to take a look at my vehicle, unfortunately even tho I have “the best extended warranty plan” they were not able to confirm my warranty until issue was looked into. Problem with this was I requested a loaner vehicle “you guys didn’t have one” had me wait 2-3 hours to finally tell me they covered my issue and would take me to Enterprise to rent a vehicle” Set expectation it could take a Day or 2 to fix which was good! I was responsible for Enterprise insurance. (Bad shouldn’t have came out of pocket on anything but understand) Unfortunately I had to call each time to get an update, tech never once gave me a call to get updates on my vehicle. Last issue after having my vehicle for 2 days it would have been great to have a Courtesy Wash of my vehicle. Coming from BMW models! I plan on going back to Bmw simply for the people that work there and quality of service! They make you feel great and notify you every step of the way. Don Davis Can learn a. Few things from BMW across the street! Make good vehicles but lack with customer service quality. Makes brand retention/loyalty a problem IMO More

Good experience Excellent service but the length of stay in the waiting room was a little lengthy..I waited 3 hours on an oil change and tire rotation..overall good s Excellent service but the length of stay in the waiting room was a little lengthy..I waited 3 hours on an oil change and tire rotation..overall good service More

Oil change brake check Service on truck was fine but problem with communication for shuttle ride. Waited 45 minutes past pickup time which ruined my plans I had that night. Service on truck was fine but problem with communication for shuttle ride. Waited 45 minutes past pickup time which ruined my plans I had that night. More

Easy scheduling on-line and vehicle was ready as promised. Also, received recommendations for my next service but wasn't pressured by the service tech into doing th on-line and vehicle was ready as promised. Also, received recommendations for my next service but wasn't pressured by the service tech into doing them. More

Excellent Service!, The service department provided excellent service, by going above and beyond to satisfy my stated and unstated needs. I went in for an oil change earl The service department provided excellent service, by going above and beyond to satisfy my stated and unstated needs. I went in for an oil change early, because my jeep was going to reach the 5000 mile mark, while I was out of town. They still provided the service free of charge, as per my contract, and checked all systems. Service was quick, effective and efficient!! More

Mark Drexel is the best if the best I have been using the service department For over 20 years with five different vehicles many Jeeps Mark Drexel and Joe Johnson always takes care of I have been using the service department For over 20 years with five different vehicles many Jeeps Mark Drexel and Joe Johnson always takes care of my needs Give them a $20,000 raise Don Davis can afford it More

Oil change. Thank you Thank you Don Davis. I always have good customer service went I Bring my car there. From the manger that are there to the service people tha Thank you Thank you Don Davis. I always have good customer service went I Bring my car there. From the manger that are there to the service people that help me with my cars . Oh One more thing the Tranport young man that will take you home and pick you up if your car has to stay there a little long. They are soooo nice Mr Russell and Mr Doyle are really nice.. They are just like family that how they treat me . There is another man that does the Tranporting but I forgot his name. He been there for about 4 to 5 months. Anyways he is really nice tooo!!!! Thank you Don Davis. VBD More

Great customer service I was greeted as soon as I pulled up and Pedro navagonzalez gave me a complete rundown on everything and he made sure I felt welcomed.! I was greeted as soon as I pulled up and Pedro navagonzalez gave me a complete rundown on everything and he made sure I felt welcomed.! More

In and out Got checked in, expected a two hour wait, got an hour and 1/2. Well done.came in for warr. Got verified and no pressure to do anything else. Got checked in, expected a two hour wait, got an hour and 1/2. Well done.came in for warr. Got verified and no pressure to do anything else. More

Great service! Just a routine oil change and tire rotation... But the staff was very helpful and called at the time estimated for pick up. Great experience! Will b Just a routine oil change and tire rotation... But the staff was very helpful and called at the time estimated for pick up. Great experience! Will be back! More